Lizzie Ward Details:

Telephone: 07788515515 Email: lizzieward542@gmail.com Address: The Old Stables, Station Road, Bourton on the Water, GL54 2ER UK Drivers Licence: Yes Qualifications:

• Hospitality & Events Management Degree

• Personal Licence Holder

• Health & Safety Level 2 • CIEH First Aid Level 3 • Cask & Keg BII

Areas of Expertise:

• Hospitality Management

• Customer Service • Industry trends and

producer knowledge • Complaints Handling • Financial Acumen • Food Hygiene • Staff Training • Social Media Presence Industry Training:

• Management Training • Customer Service

Training • Barista • Cocktail • Cellar Management Personality Traits:

• Organised • Creative • Enthusiastic • Quick thinking • Empathetic • Knowledgeable • Business Minded • Attention to detail

Personal Profile: I am a high achiever and I believe this is due to the amount of passion I have for what I do and the knowledge I constantly strive to gain. Not only do I adore great food but also great customer service, and, as my CV shows, I have been lucky enough to work for some amazing companies, including, most recently, my own business. My standards are incredibly high as I always expect the best from my team and myself and because of this I believe I would be an asset to any forward thinking company.

Recent Work history: Position: General Manager/ Managing Director Company: Shepherd & Dog Inn, Forward Green, Suffolk, Dates: May 2013 – Jan 2016 Achievements: AA pub guide 2015 & 2016, Michelin Pub guide 2015 & 2016 Responsibilities: Setting up my own business at 28 was an amazing accomplishment as I developed it from the ground up. I not only learnt new and invaluable financial and business skills but I also learnt another side of the business of dealing with suppliers and other businesses. Another skill it taught me was how to market our product and advertise it and not only be able to sell our experience to a customer already in the door but how to attract potential customers. • Operations; Daily running of all front of house operations; maintaining standards

and protecting the company brand, building local relationships and looking after staff, customers and all public areas

• Procedures; Managing, developing and training all staff including creating and implementing standard operating procedures. Ensuring all licencing, insurances and risk assessment were up to date

• Finances; Controlling all business running costs to ensure profit is achieved.

Implementing and understanding our profit and loss account on a daily, weekly and monthly basis. Frequent forecasting to predict upcoming budgetary requirements.

• Human Resources; Recruitment and employment; Putting all contracts and policies into place and keeping them updated and in accordance with the law and implementing regular training and industry-led outings

• Events; Organising exclusive events such as, outside catering, tasting dinners and exclusive uses

• Marketing & Advertising; Creating and managing all marketing and advertising campaigns, generating press appearances and reviews, promoting the outlet and various offerings throughout the year.

• Online Presence; Using a variety of social media to advertise and promote our presence in the industry and area. Creating, maintaining and editing the company website including blog, calendar, gallery and menus. Continual management of review platforms such as Trip Advisor

• Kitchen & Menus; Working alongside the Chef to ensure all menus were in-line

with our company ethos of seasonality, simplicity using local and sustainable produce. Understanding current food and drink trends and employing them into our business

Lizzie Ward Life Experiences:

• Travelled and worked in New Zealand in a Vineyard Restaurant on the Island of Waiheke, Auckland

• Completed my Hospitality & Events Degree while working full time as Food and Beverage Manager

• Upon graduating I

received the great honour of outstanding achievement award (Jenifer Black Cup winner 2010)

• Travelled around Australia and worked in hostels, cafes and on farms for a year

• Lived in Newquay, Cornwall for a Summer and worked in a busy bar in the town centre

• Worked for Holiday company Mark Warner 2005-2006 for a summer and winter season in Kos, Greece and then in St Anton, Austria

Other Work Roles:

• Cellar Door (New Zealand)

• Stock Controller • Bar Staff • Reception and

Reservations • Events Co-ordinator • Chalet Maid (Austria)

Other Recent Work history: Position: Operations Manager Company: Donnington Valley Hotel & Spa (The Vineyard Group) Dates: December 2012 – May 2013 Accolades: AA 4 Star, 2 Rosette Responsibilities: I was promoted from The Vineyard to Donnington to work closely alongside the GM. Part of my responsibility was to improve upon the standards of the F&B offering. • Daily running of the 111 bedroom 4 star hotel • Implementation of standard operating procedures to ensure a highly trained team and great level of service • Hosting the daily head of department meetings including budgetary forecasting, room sales, events, health and safety • Checking and regulating health and safety policies including fire safety checks and monthly HOD risk assessment checks • Monitoring of kitchen hygiene and HCCAP checks Position: Restaurant Manager Company: The Vineyard at Stockcross (The Vineyard Group) Dates: December 2011 — December 2012 Accolades: AA 5 Red Star, 3 Rosette Responsibilities: A food led property with an emphasis on great wine. I was bought in to help create a more interactive service in a formal fine dining environment • In charge of daily operations for all food serving areas including a 90 cover

restaurant, 49 bedrooms, afternoon tea and 4 events & conference rooms • Constant training and developing of staff through daily briefings, weekly meetings and training projects • Hosting & managing a variation of events

Position: Food &Beverage Manager Company: Salthouse Harbour Hotel, Suffolk Dates: 2006-2009 Accolades: AA 4 Red Star, 2 Rosettes

Retail experience: o Monsoon & Accessorize, Suffolk,

Retail Assistant, 2003-2004 o Next, Suffolk, Retail Assistant,

2001 – 2002 o Edelweiss Florist, Suffolk,

Shop Assistant 2000 – 2002

Telesales experience: o The Mercury Newspaper,

Archant, Suffolk, Telesales Assistant, 2004

o Zenith Windows, Suffolk, Telesales Assistant, 2003-2004

About me: My main passion in life is food and wine. Not only eating out but I cook a lot at home. I am up to date on industry knowledge and trends as I enjoy reading industry magazines and attending events where possible. I love travelling and had the great opportunity to visit places such as Asia, Australia and New Zealand. I have also travelled to places closer to home such as most recently taking an amazing trip to Reims, France to learn about Champagne.