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citizen engagement City of Evanston 311 & social media

311 & social media presentation 3.30.12

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311 and social media presentation.

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Page 1: 311 & social media presentation 3.30.12

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City of Evanston311 & social media

Page 2: 311 & social media presentation 3.30.12

social networkingsocial networking

Page 3: 311 & social media presentation 3.30.12

social networkingsocial networking

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social networkingsocial networking

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311 Call Center311 Call Centerin operation since March, 1 2011

Page 6: 311 & social media presentation 3.30.12

• Open 7am – 7pm, 6 days a week via phone• 24-hour access via web / moblie device• Customer Service Center for all NON-

EMERGENCY City services• Burning house, call 911; Burning question,

call 311• Get info on various city programs, events etc.

or make a service request (ex: pothole, building permit inspection, water bill change of address)

311 Call Center311 Call Center

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311 Call Center 311 Call Center www.cityofevanston.org/311

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Questions?Questions?

Thank you for your attention