COUNTY OF ORANGE HEALTH CARE AGENCY

REGULATORY HEALTH SERVICES ANIMAL CARE SERVICES

Number: 600.18

SUBJECT: Chameleon Refund Procedure Page: 1 Date: 12/04/00

Approved: Jennifer Phillips, Director Revised: 04/13/05 I. PURPOSE

To establish a uniform procedure in handling refunds for monies received using the Chameleon software system.

II. POLICY

Designated ACS personnel will process Chameleon Refunds only when the request for a refund of a line item is the same day as receipt was stored and monies were collected. All refunds will be processed and properly documented in the Chameleon system.

III. SCOPE

This procedure applies to Kennel Support personnel that store multiple line items in a receipt window for an animal adoption or redemption.

IV. FORMS

Chameleon Receipt Window. Cash Box Closing Report.

V. REFERENCES Animal Care Services Policy and Procedure -500.01 General Chameleon Procedures.

VI. PROCEDURE A. Chameleon Kennel Window:

1. Type in the Animal ID number. 2. On the Search Back field, enter the number of days past from the current date. 3. Press F12 to find the record. 4. Click on the receipt field of the Kennel Window. 5. Press F4 to bring up the Receipt Window. 6. Click once on the line item that you wish to refund to the customer. 7. Point mouse to Procedures and choose “Tag Refund Item” to place a # sign on the line

item you wish to refund. 8. On the menu bar, choose Procedures again and click “Finish Refund” to complete the

process. 9. Press OK to continue with the refund or Cancel to stop the refund.

COUNTY OF ORANGE HEALTH CARE AGENCY

REGULATORY HEALTH SERVICES ANIMAL CARE SERVICES

Number: 600.18

SUBJECT: Chameleon Refund Procedure Page: 2 Date: 12/04/00

Approved: Jennifer Phillips, Director Revised: 04/13/05

10. Enter the identification number, i.e. driver’s license, on the Cash or Check refund field or Credit Card Number in the same field.

11. Type in the name of the customer who will be receiving the refund. 12. Enter the exact amount of refund in the Cash, Check or Credit Card fields. 13. Click OK to proceed with the refund or Cancel to stop refund. 14. To verify refund, clear the receipt screen and type the receipt number. 15. Press the F12 key to find the record. 16. There should be a corresponding F receipt to the R receipt number.

06/29/04

CASH BOX CLOSING REPORT

FOR 6/24/2004

JOYCEB

cash_amtreceipt_no change_amttendered_amtcredit_amtcheck_amt TotalAMttag_no Due

R04-033528 162.00 0.00 0.00 162.00 0.00 162.00 162.00

R04-033560 80.00 0.00 0.00 80.00 0.00 80.00 80.00U04-012116

R04-033566 80.00 0.00 0.00 80.00 0.00 80.00 80.00U04-012122

R04-033569 80.00 0.00 0.00 80.00 0.00 80.00 80.00U04-012137

R04-033571 80.00 0.00 0.00 80.00 0.00 80.00 80.00U04-012134

J04-033575 -87.50 0.00 0.00 -87.50 0.00 -87.50 -87.50

R04-033575 87.50 0.00 0.00 87.50 0.00 87.50 87.50

R04-033581 80.00 0.00 0.00 80.00 0.00 80.00 80.00U04-012121

R04-033584 80.00 0.00 0.00 80.00 0.00 80.00 80.00U04-012124

R04-033589 80.00 0.00 0.00 80.00 0.00 80.00 80.00U04-012115

R04-033590 80.00 0.00 0.00 80.00 0.00 80.00 80.00U04-012153

R04-033591 80.00 0.00 0.00 80.00 0.00 80.00 80.00U04-012139

J04-033592 -80.00 0.00 0.00 -80.00 0.00 -80.00 -80.00

R04-033592 80.00 0.00 0.00 80.00 0.00 80.00 80.00

R04-033594 80.00 0.00 0.00 80.00 0.00 80.00 80.00U04-012138

R04-033596 87.50 0.00 0.00 87.50 0.00 87.50 87.50U04-012133

F04-033597 -20.00 0.00 0.00 -20.00 0.00 -20.00 -20.00

R04-033597 48.00 0.00 0.00 48.00 0.00 48.00 48.00U04-012135

R04-033632 187.00 0.00 0.00 187.00 0.00 187.00 187.00

R04-033643 225.00 0.00 0.00 225.00 3.31 221.69 221.69U04-014225

1,489.50 0.00 0.00 1,489.50 3.31 1,486.19TOTALS

1,486.19

1,489.50 0.00 0.00 1,489.50 3.31 1,486.19GRAND TOT:

1,486.19 20

G:\Irenerpt\Cash1.rpt Page 1 of 1

RESCUE PET PRO LIFE

PO BOX 3653

HUNTINGTON BCH CA 92646

Orange County Animal Care Center

561 The City Drive

(714) 935-6943

Person Information:

F04-033597 Receipt Date:

P607174

Received From:

PID:

ANN FINCH

6/24/2004

Orange, CA 92868-3389

www.ocpetinfo.com

Receipt Number:

Check No: Phone: (714) 638-3299

ITEM: ANIMAL ID: REFERENCE NO: PRICE: EACH: AMOUNT:

$-12.00A635139 $-12.00 1MICROCHIP U04-01213

-8.00A635139 -8.00 1C-RABIES17018

$-20.00

$-20.00

$0.00

$0.00

$-20.00

$0.00

$0.00

Total Fees Due:

Cash:

Check:

Credit Card:

Total Payments Received:

Change:

Balance Due:

Payments:

Thank You!

Animal Information:

A635139 New Pet - 2 Years of age, N DOMESTIC SH, ORG TABBY/WHITE, CAT

License Information:

Animal ID Expires: Tag No Vacc Date: Term: Expires: Amount: Type:

A635139 MICROCHIP-$12.006/1/2005 012135

-$12.00Total License Fees:

Animal Care Center Hours

Monday - Sunday 10:00AM - 5:00PM Wednesday 10:00AM - 7:00PM

The Animal Care Center Is CLOSED Holidays

RECEIPT.RPT 05/19/03 6/29/2004Print Date:F04-033597 : Page 1 of 1