Transforming communication:

The shift from physical to digital

October 21, 2016

DIGIHEALTH UK:Transforming Healthcare Delivery

Who is Pitney Bowes?

Pitney Bowes is a global technology company that provides innovative products and solutions to power commerce, from shipping and mailing solutions to location intelligence, customer information management, customer engagement and Ecommerce.

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Seminar: Transforming healthcare with the shift from physical to digital

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Speaker Bio:

Joined PB in 2013 as Business Development Manager for Public Sector Services.

25 plus years of experience delivering digital communications in both electronic and paper based environments.

Moved into the PB Europe scanning division in 2014 to build more engaging solutions for converting paper into data and works as a strategy advisor to the NHS clients and IG managers.

Presentation overview:

‘Transforming Healthcare with the Shift from Physical to Digital’Through 3 NHS trust examples we will show how Pitney Bowes are assisting UK Healthcare transform inbound and outbound communications.Automation of patient correspondenceSimplifing medical records digitisation processTrack and trace solutions for NHS deliveries

The NHS technology landscape in numbers

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• £4 billion digitisation pledge

• £1.8bn to make a paper-free NHS a reality

• £1bn on cyber security & data consent

• £750m to digitise out-of-hospital care

• £400m new website, apps & wi-fi

• 98.7% GP practices now offer online

appointment booking

• Access to repeat prescriptions, & access to

their records

Pitney Bowes Governance Spectrum

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Physical to digital for patients

• Digitises patient test results & GP letters

• Precision location information and parking details

• Enables SMS reminders to reduce DNAs

• Drives efficiencies communication the patient chooses

Physical to digital for NHS staff

• High performance scanners capture physical into digital

• Ensures effective, accurate distribution of information across multiple locations

• Enables flexible working

• The power behind portability

Keeping track of equipment

• NHS spends £4.6bn on hardware and consumables

• Lost, misplaced or stolen items a costly issue

• Received items are identified and data is generated

• Items are tracked, in real-time, throughout their journey

What was the challenge?

• A manual process for sending all physical mail; patient letters, GP letters, test results etc.

• A labour intensive - 6 FTE’s, their role to outbound call to patients and GPs to arrange appointments.

• Stretched resource through manual processes

• Missed calls / SLAs

• Client letter accuracy dependent on human interaction

PB Solution – all requirements met

• Take original data and transform with full automation.

• User friendly solution

• Ease communications

• Reduced FTE ratio 1:4

• Meeting target SLA’s

Nottingham QMC - Automation of patient correspondence

Unexpected Value• Mail runs from multiple departments without the manual pre-sorting, grouping

• GP’s now receive a single pack with all correspondences, not multiple

• QMC are now in a position to bid for external trust work

• QMC now have an audit trail for each mail piece

NHS Business Support Authority

What was the challenge?

• Management of schemes for NHS Student Bursaries

• Social Work Bursaries (in England) making payments of over £600m in respect of over 120,000 registered healthcare and social work professionals.

• Resolve outdated / labour intensive inbound scanning solution

• Ability to handle scanning packs containing up to 80 different document types

• Reduction of average pack scanning time 44 minutes

PB Solution

• The Art of the Possible

Unexpected Value

• Due to the unique nature of these scanning desks, significant enhancements in medical record scanning are achievable

• This technology will provide BSA with multiple options for future projects and has been adopted by a number of NHS Trusts and NHS 3rd party services providers.

• Early indications are that the productivity gains are substantial, fewer operatives are undertaking less actions and still creating the required numbers of bursary packs for new students.

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North East NHS Trust - Digitisation of medical records

What was the organisation’sbusiness challenge?• Requirement to digitise all records

• Moving to new site

PB Solution• Provide the best value solution

• Work with moving timescales within set timeframes

Clinical Impact• See latest up to date records immediately on screen,

improving patient care, reducing hospital storage and transportation costs

The Art of the Possible – Medical Record Capture

NHS Leeds teaching hospital trust – Track & Trace

What was the organisation’s business challenge?• Managing 4 different tracking protocols

• Working with a paper logging system

• Finding delivery notes

• Relating to customer deliveries

• Miss placed items

PB Solution• Project “RaceTrack”

• Porters enabled with smart technology, receipt, dispatch & delivered

• Full log creation with macro detail audit trail

Unexpected Value• Expand services from just St James to Leeds Infirmary

• Uniform working practice

• Achieve bankable savings

• Account for misplaced items.

Mailing on and off site, lot 2 & 3 framework

The advanced scanning system, Lot 5 framework

Come and Visit Us

Pitney Bowes London186, City RoadLondonEC1V 2NT

Right next door to Moorfields Eye Hospital

www.pbconnect.com

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A place to learn more about themes that really matter to you

• Compliance• Data Security• Operational excellence• Customer experience• Digital transformation

Thank you for listening, may we answer any questions?