Sub : Principles of Management Group V (MMM – Sem I)

Project on Organisation Structure in B.E.S.T.

Group V Members

Name Roll No

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Objectives of BEST

Un-interrupted Power Supply to its Consumers Quality Transport to the passenger at reasonable

rates

Values ‘BEST’ believes in:

To serve the people at its best level

Brihanmumbai Electricity Supply and Transpor t (BEST) – History

• World’s largest civic transport and electricity provider public body.

• Originally set up in 1873 as a tramway company: Bombay Electric Supply & Tramways Company.

• November 1905 - BEST set up a captive Thermal power station at Wadi bunder, Mumbai to generate electricity for its trams that positioned it to also supply electricity to the city of Mumbai.

• Since 1926, the BEST has been an operator of motor buses.

• In 1947, a week prior to India’s independence, the BEST became an undertaking of the Bombay Municipal Corporation.

Introduction of BEST• It now operates as an autonomous body

under the Municipal Corporation. • The bus transport service covers the entire

city of Mumbai • Also extends its operations outside city

limits into neighbouring Navi Mumbai, Thane and Mira-Bhayandar.

• In addition to buses, it also operates a ferry service in the northern reaches of the city.

• The electricity division of the organisation is also one of the few electricity departments in India to garner an annual gross profit.

Introduction - BEST• 15 July 1926 - First bus ran between Afghan

Church and Crawford Market. • For several years, it was looked upon as transport for

the upper middle class. • Those were the days when the tram was the poor

man's transport; it carried one all the way from Sassoon Dock to Dadar. The bus fare for the same journey was 25 paise.

• In response to the pleas made by the Government and the Bombay Municipal Corporation, the company extended its services to the northern part of the city in 1934.

Introduction - BEST

Double decker buses were introduced in 1937 in order to cope better with the growing traffic. The first limited bus service in Bombay, and probably the first in the country as well, started running in 1940 between Colaba and Mahim.

ORGANISING in BEST

Organisational Char t (BEST)General Manager

Assistant General Manager (Traffic)

Deputy General Manager (Electric)

Assistant General Manager

Chief Engineer

Chief Traffic

Manager

Traffic Manage

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Traffic Manage

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Traffic Manage

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Traffic Manage

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Traffic Manage

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Assistant General Manager

Traffic Super Intendant

BEST Organisation (As on date)

GENERAL MANAGER – Always a I.A.S. Officer - Shri.Om Prakash Gupta ( I.A.S. )

Deputy G.M. (Electric) - Shri. S. R. Khedkar Deputy G.M. (Traffic) - Shri R.R.Deshpande Asst. G.M. (Electric) - Shri M.B. Urunkar Asst. G.M. (Transportation Engg.) - Shri S.M.Karlekar Chief Engg. (Regulatory Cell) - Shri. R. D. Patsute Chief Engg. (Customer Care) - Shri. S. P. Makwana Chief Engg. (Planning) - Shri. N. N. Chougule Chief Engg. (Works) - Vacant Post

Organisation Setup (Transpor tation Engg.)

Important sections of workshop. Bus body repairs & its ancillary sections Engine & its ancillary Units Major Units, Brake, Transmission Units Electrical Units Tyre section Machine Shop & Reclamation Chassis overhaul, Repair and Scrapping Inspection Section & Chemical Lab Material Control Work Study section

Depar tments in BEST Transportation Engineering Dept. Medical Department Traffic Department Security Department Welfare Department Material Management Department Operation & Maintenance Department Planning Department Tele-Communication Department Public relation Department Secretarial Department Civil Department Legal Department Customer Care Department

Commitees & Bodies with BEST

Best Management Committee - Shri. Sanjay (Nana) Gajanan Ambole

Chairman, BEST CommitteeDept. Committees BMC

PLANNING in BEST

Planning in BEST (Transport)

Planning in BEST is done in the planning Dept. The Chief Engineer (Planning) heads the planning. The decision maker is the General Manager. Officer Supply, Officer Transport are involved in the process.

Planning in BEST (Transport)

Project Planning & Development Technical Training Centre, Wadala Inspection and Chemical-testing Lab Research & Development Section

Planning in BEST (Electric)

Planning depts. for Electric Supply Dept Project - New Project & EHV network planning &

DevelopmentPlanning Network (North & South) –

Planning for High Voltage and Low Voltage network Planning Material

- Proper stocks & procurement Material Testing & Standards

- Test and ensure the quality of materials procured

CONTROLLING in B E S & T

Controlling in B E S & T Depots - 25 Buses – Not available (Single - 91 , CNG - 2213, Double

Decker - 122, MUTP - 644, AC - 6 (CNG - 284) ) Low Floor - 31 Midi - 488 CNG Daily Earnings - 2, 87, 62,666 Passsengers - 39, 34, 679 Km/Day - 6,72,465

Controlling in B E S & T Bus Control Section

This section in the undertaking primary looks after the breakdown of the vehicles on the line as well as looks after the repairs of plant and equipment at the depots. It also acts as coordinator between depots, central workshop and senior officials of BEST. The smooth functioning & roadworthiness of the buses on the line is ensured in the minimum amount of downtime. This section is equipped with wireless sets and the mobile sets are installed on break down vans located at each depot. This section also deals with breakdowns of plant, machinery, installed at depots..

STAFFING & Budgeting in B E S & T

Staffing in B E S & T

The recruitments required In BEST are taken from Employment Exchange.

Direct Recruitment for Engineers and DoctorsAcademic Training provided to employees Promotion based on Qualificiation, performance & internal

system.

Budgeting in B E S & T

Bodies included in budgeting for BES & TBudgeting Dept. A/c Dept. B.M.C.

Motivational Programmes

Incentive Appreciation Letter Programmes under BEST Sport and Cultural Club Special consideration for Sportsman, Writers, Directors &

Actors Finances & Arranges for drama competition (Internal &

State-level) every year. Various Tournaments (District & State Level)

Interesting Facts & Future Plans

• Some interesting facts of present-day BEST buses:• BEST has introduced A/C Kinglong services on certain routes.• From 19 November 2004, route SPL-8 travelling from Churchgate to World Trade Centre

has started accepting cashless smart cards for automatic fare collection in BEST buses.• BEST currently has over 1500 environmentally friendly Compressed Natural Gas (CNG)

buses on its fleet and plans to increase the number of buses.• Due to the 9/11 bombings, BEST has installed an audio-visual surveillance system

(CCTV) on each of its buses to monitor suspicious behaviour on board its vehicles.• Almost all buses have two LCD TVs per bus. BEST buses are well maintained buses.• Air conditioned buses are very popular with office goers. The A/C bus "AS-4" from

Oshiwara Depot to Backbay Depot, is the route with the highest revenue for BEST. The "AS-4" is most popular bus with morning office goers, as it covers a distance of about 30 km from Andheri to Mantralaya in only one and half hours.

Interesting Facts

• Among its future plans is the "digitisation project", wherein all underground cables, sub-stations, street lights and bus-stops would be tracked digitally through the geographical information system. It also plans to connect all its electricity meters through a network, so that the readings can be taken remotely, and in realtime, thus obviating the need for monthly manual door-to-door inspection.

Future Plans

THANK YOU

Travel more by Public Transport. It reduces

pollution.