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Developing A Winning Culture John McAfee Plant Director – Copeland
Page 2
Page 3
The Greenhouse Model
Vision
Page 4
The Greenhouse Model
Vision
Page 5
The Greenhouse Model
Vision
Page 6
The Greenhouse Model
To Create A Culture that Supports Intelligent, Caring,
Motivated Team Members to Continuously Improve..
Page 7
Strategy Deployment
Plant A3 & KPI’s
Monthly updates
Bi- monthly
reviews
Annual Strategy
Focus Areas
Departmental A3’s Departmental KPI’s
Value Stream Map KPI’s A3 Strategy
3-Year
Breakthrough’s
X Matrix
Performance
Management
Values
Role Profiles
A3's & KPI's
Behaviours
Results
Objective Setting
Objective Planning
121 Review
Mid Year 121
121 Review
Year End Review
Performance
Management System
Ball
Catch
Ball
Catch
Page 8
Build a Community
Page 9
Page 10
Recognise Effort & Behaviours
Page 11
Behavioural Accountability
Annual Culture Survey
– State Engagement : How Do I feel.
– Behavioural Engagement : What do I do.
– Leadership Effectiveness : How am I lead.
• 180 Feedback for each Leader
• Personal Action Plans
• Departmental Debriefs
RO
TO
People
Climate
Production
ClimateSystems
Climate
Team
Climate
Q1
Dominant - Hostile
Q4
Dominant - Warm
Q2
Submissive - Hostile
Q3
Submissive - Warm
Who’s Your Boss ?
Page 12
Standard Work Systems
Standardisation
• Dictates the levels of safety, quality & productivity
• Reduces frustration through role clarity & proper training .
• Locks in process improvements
Page 13
Health and
Safety22%
Leadership
14%
JIT/JBS
15%
Technical
19%
Lean
14%
Quality
4%5S
3%Problem
Solving 9%
Develop Capability
• >3000 hrs of Annual Skills Training. 40% internally
Training Areas
Lego Standard Work Catapillar SWE Lean Training Quarterly Pizza & Recognition Events
0 2 4 6 8 10 12 14
Managers
Salary
Technicians
Team Members
Average Age Length Of Service
34
37
39
43
Page 14
Continuous Improvement
2657 Ideas / Issues Raised
2 Ideas / person each month
71% People Involved In Teams
TPM 8
FMECA 6
5S Events,
27Standard
Work Kaizen, 26
PIT Teams,
36
5 6 9
23
36
54
7891
98103
-15
5
25
45
65
85
105
125
145
165
0
20
40
60
80
100
120
FY04 FY05 FY06 FY07 FY08 FY09 FY10 FY11 FY12 FY13
Savin
gs £
k
No
of
Team
s
Involvement % 11% 14% 20% 43% 48% 56% 60% 65% 71% 75%
Page 15
Daily Team Based Problem Solving
30 people certified in A3 - 8 step Problem Solving
– Also 1 Black Belt , 18 Six Sigma Green Belts
All Managers certified as coaches
Departmental KPI Trigger points and targets defined
. Software provides process structure, KPI’s and centralised knowledge database
0
100
200
300
400
500
600
700
FY08 FY09 FY10 FY11 FY12 FY13
A3 / RCA A3- 8 Step A3 - Lite Six Sigma
Maintenance
Engineering
Production
QualityHSE
MaterialsHR
Finance
Plant Wide
Page 16
Reflections
Develop leaders who believe in the creativity of their people.
Invest In organisational capability at all levels.
Create systems that utilise this capability.
To Succeed you require my Hands, Head & HEART