Why are we here

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People are online

Over any four week period, more than 1 in 8 Australians aged 14 and over will look up government information and services online.1

55% of them face a problem while using online government services.2 Small business owners are the most likely to have accessed a government website in the last four weeks, followed by job-seekers, parents and workers.1

1. Roy Morgan Single Source (Australia), April 2010 - March 2015; 2. Boston Consulting Group, 2014, 2014 Digital Government Survey – Australia Fact-base

We must do better

Our opportunity is immense

We’re three months old...

Announcing our work programme

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A working prototype to improve online service deliveryGOV.AU

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not how government worksBuilt around user needs

Seven projects Six government agencies Millions of users 20 weeks to a better service Starting in October 2015

Working with states and territories 4 Commonwealth agenciesMillions of users 20 weeks to a better service Starting in October 2015

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Starting a new businessBusiness registrations

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International movement of goodsImporting goods into Australia

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Accessing health benefitsMedicare enrolment

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Looking after your healthOutpatient appointment booking

Users first

Think big, start small

Deliver quickly

Iterate wildly

It’s just the beginningdto.gov.au