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CommunicationsCommunicationsStrategies andStrategies andConnecting withConnecting withCustomersCustomers
Committed to environmental quality
Committed to environmental quality
The Atlantic County Utilities Authority is a public agency that provides environmental and waste management services to the people of Atlantic County and southern New Jersey.
The ACUA operates both Wastewater and Solid Waste Management Systems.
Who we are:
� $60 million in annual revenue
� 200 employees
� Full service regional wastewater treatment facility, trash & recycling collection, landfill, composting, recycling center, and transfer station.
Committed to environmental quality
ACUA’s NewsletterACUA’s Newsletter
Each edition is posted onlineEach edition is posted onlineas a flippable PDFas a flippable PDF
Committed to environmental quality
ToursTours
Committed to environmental quality
Committed to environmental quality
ParadesParades
Committed to environmental quality
SchoolsSchools
Welcoming visitorsWelcoming visitors
Committed to environmental quality
Committed to environmental quality
Celebrating Major MilestonesCelebrating Major Milestones
Committed to environmental quality
Community EventsCommunity Events
Committed to environmental quality
EcoSoil for Community GardensEcoSoil for Community Gardens
Earth DayEarth Day
Committed to environmental quality
Community SponsorshipsCommunity Sponsorships
Community SponsorshipsCommunity Sponsorships
Annual Budget MeetingsAnnual Budget Meetingswith Municipalitieswith Municipalities
Committed to environmental quality
Press ReleasesPress Releases
Committed to environmental quality
CollectionCollectionReminderReminderAppApp
Committed to environmental quality
Website andWebsite andSocial MediaSocial Media
Social media outreach
Live Chat feature on acua.com
Committed to environmental quality
Customers can report missed collections, request a recycling bucket, or communicate other concerns using SeeClickFix
ACUA uses a sophisticated automated ACUA uses a sophisticated automated call distribution (ACD)system to enhance call distribution (ACD)system to enhance customer servicecustomer service
Committed to environmental quality
• Over a dozen employees are trained to handle incoming calls and answer questions along with other job duties
• When customers call, a live person answers
• Trained employees provide fast, personalized service
Total calls handled by ACUA’s ACD team in 2014:33,465
Richard S. Dovey
Atlantic County Utilities Authority
609-272-6950
Committed to environmental quality
