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International Symposium on Excellence in Public Service / Public Administration
Citation preview
Ensuring Services on Citizens’ Doorstep through
Digital Centres
Prime Minister’s Office and Cabinet Division Government of Bangladesh
1
Digital Centre: Before and After
Education Police Welfare Transport Tax
RevenueMunicipal BodyDC OfficeEnvironnentElectricity
Joined-up government
Time & cost savings
Improved service
Connected Citizens
One-Stop Shop(Digital Center)
Hassle,Time, Cost
2
Serving the Underserved through Digital Centres (UDC, PDC & CDC)
Reduce Digital Divide: Start with rural, expand to urban
2 100 5,271Entrepreneur 10542, half female UDC- 4543PDC- 321CDC- 407
3
Process of getting services simplified
TCV
Time Cost Visit
4
Public Private Partnership
DCs at UP/Poura/City
Building
Entrepreneurs run
Hardware
Content
Support
Public PrivatePublic & Private
5
Digital Centre Blog: 14,000+ Members
Entrepreneurs
Policy makers (Ministers/
Secretaries/others)
UP Chairmen and Secretaries
Service/ content partners
District/ Division Admin
Participatory Problem Solution Platform
Service related questions and discussions
Troubleshooting problems
3000+ problems/month
Administrative support
80% solutions in BLOG 6
PPP of Digital Centre
B2C G2C C2G C2B
7
Public Services
• Birth/Death registration• Citizenship certificate• Public examination results• Govt. forms downloads• Online university admission• Application for land ROR• Application for passport • Visa verification and tracking• Online app for driving license• Online application for bond buying• Online application for tender• Pension and welfare• Law services
• Life insurance• Electricity bill payment• Telemedicine-skype• Health consultancy• Agriculture consultancy• E-Purjee• Soil test• Stamp selling • Govt. notices and circulars • Water test / Arsenic test• Report preparation for UP chairmen• Govt. campaigns
8
Information Services
Bangladesh Forms (www.forms.portal.gov.bd)
All govt. forms in one place (1029)
Increasing the list of forms
National Web Portal(www.bangladesh.gov.bd)
Gate way of all govt. websites. (RTI complaint 25000+ portals)
Service Portal(www.serviceportal.gov.bd)
Information on 400+ simplified services
Increasing list of services
9
Hassle-Free Issuance of Land Records through Digital Center
• Service delivery time reduced from several weeks to 2-5 days
• Decision making time reduced by 80-90%• Cost for citizens reduced by 50% totaling BDT 450
crore/year and BDT 65 crore for government
10
Private Services
• Computer training• Email / Internet browsing• Mobile Banking • English learning content from British Council• Photography• Online job application• Video conference (skype)• Video recording and editing• Agriculture /Health/Law consultancy by service camp• Height and weight measurement• Knowledge services (Agriculture, fisheries & livestock
• Solar system management by IDCOL• Compose and print• Scan• Photocopy• Lamination• Phone call• Mobile money load • Mobile SIM selling• Nebulizer rent• Video show by multimedia projector
11
Coordinating from the top
Leadership Attitude and Skills
Enabling
Environment
Service
Delivery
Prime Minister’s OfficeCabinet DivisionLocal Government Division
Institutionalization
Political Commitment
Online Monitoring Tool for Cabinet, District Admin, LGD, a2i and PMO
Accounting and Management Tool for entrepreneurs12
Encouraging female entrepreneurs
Common Practice
Regularly awarded in Digital Innovation
Fair
Best of the year 2011
Women entrepreneur from Sirajgonj
District
13
4.5 Million Service Recipients in July ‘14
14
BDT 50 Million Income in July ‘14
15
Challenges
Challenges How to overcome
Insufficient power supply Solar panel for each DCs
Low bandwidth Increasing 3G in rural areas
Absentia of female entrepreneurs
Creating business opportunities specially for female entrepreneur
Mind set of rural peopleDifferent Awareness creation initiatives in rural areas
16
Think big, start small and grow fast
4.5 million citizens visit DCs/month;Over 78 thousand unbanked citizens (70% women) gained financial access as a result of mobile bankingOver 35 thousand citizens (70% women) availed tele-medicine service;Over 45 thousand students and youth (70% women) received computer literacy training;Health services provided to 0.75 million citizens;Over 1.4 million overseas workers registered electronically;Bangladesh wins global ICT excellence award (WCIT) (September 2014);WSIS (World Summit on the Information Society)award conferred to a2i for outstanding performance in public service excellence through ICT (June 2014);Officials are motivating for empathetic mindset instead of sympathetic consideration.
17
Thank You