Fiona Armstrong  Executive Director, One Stop Shop Strategy & Implementation Office

Presentation to Partners in Technology, May 14

Making Government Services simpler, clearer and faster 

One Stop Shop PIT briefing 14 

February available at 

http://www.qld.gov.au/dsitia/pit‐

events/2014/

Working with One Stop Shop

• Principles set out in  February PIT briefing

• Establish a team based  on bringing together the 

best external and  internal expertise.

• Approach creates  opportunities for SME’s

The extended One Stop Shop team In the last 6 months, One Stop Shop has:•Put together a team that involves the best in 

international and local skills– Small core team in OSSSIO– Identified SME’s & Contractors with specialist knowledge– Utilised Standing Offer Arrangements and RFQ– Tested new approaches and partnerships– Currently 12 SME contracts within core team – Sharing expertise and findings across team

•Focussed on improvements shaped by customer 

engagement & insight– Customer insight– Co‐design– User experience testing– Analytics

•And working in partnership with all government 

agencies

A new pace• From start up to delivery • In 6 months, created over 40 business 

opportunities– Across ict‐as‐a service, project management, business & data 

analysis, customer Ex,Ux & engagement, communications & 

strategy.

• Cutting through –

faster procurement turnaround – Record so far is 2 days!

• New opportunities ‐

Continuing to engage SME 

market – Shaping direction & innovation– Assessing solutions– Matching up solutions and agencies– Engaging industry & research bodies eg NICTA 

Let’s test some new ideas• SME with a great idea? 

– Utilise the new SME innovation approach for ideas under $500k

• New service delivery technology? – Service outlet pilot opportunities –collaborative partnering trials

• Can you deliver part of the picture?– Innovative solutions needed...how do we engage you?

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Except where otherwise noted, this work is licensed under http://creativecommons.org/licenses/by-nc/3.0/au/