Griffith Park Venue Specific Training

HONORED GUESTS BRAND STANDARDS Agenda

Welcome & Introductions Wilson Harding Golf Course Information

•  Venue Management Team •  Areas Represented at the Venue •  Facts & Figures •  Golf Etiquette

•  Parking & Transportation •  Uniforms •  Credentials •  Check-in •  Breaks/Dining •  Policies & Procedures •  Health & Safety •  Golf Cart Safety •  Radio Communication

Medical & Emergency Procedures •  FA (Functional Area)-Specific Meeting

 

Introduction of Hub Staff

-  Rod Bailey – Competition Manager

Tom PulchinskiAssistant General Manager

Mike BoneGeneral Manager

Rod BaileyCompetition Manager

Kyle  Chang  Hub  Transporta4on    Manager  

Mike OrtegaOperations Manager

Tiffany Chang Hub Medical Manager

Bonnie BoneVenue WorkforceManager

Molly OrrHub WorkforceManager

Introduction of Hub Staff

Nick Opitz Hub Spectator Services Manager

Jairo  Umana  Hub  Technology  Manager  

Jen Keurulainen Sport Planning Manager

Mindy Ward CCW Manager

Tim Forbes Hub Guest Services Manager

Shands McCoy Hub Fan Development Manager

Ed Gililland Venue Media Manager

HONORED GUESTS Areas Represented at the Venues

AwardsCatering Cleaning and WasteDelegation LiaisonsDigital StrategiesFan DevelopmentGuest ServicesInternational Relations and ProtocolMedia OperationsMedical Services

OperationsSecuritySpectator ServicesSportSport ProductionTechnologyTransportationWorkforce Management

World Games Overview

Los Angeles is a city full of movie stars and all-stars. But in 2015, thousands of Special Olympics athletes will be the true stars.

Athletes: 7,000 Coaches: 3,000 Countries Represented: 177 Duration: 9 Days Number of Events: 25 Number of Volunteers: 30,000 Honored Guests: 5,000 Spectators: 500,000 Media Representatives: 2,000 Number of Venues: 27

The 2015 World Games will be the largest event hosted by Los Angeles since the 1984 Olympic Games.

HONORED GUESTS BRAND STANDARDS

Golf Figures:•  184 Athletes •  34 Countries•  175 Volunteers•  2 x 18 hole courses and skills competition

Competition:•  Training/Practice Day – Unified Sports Experience –

Monday July 27•  Divisioning – Tuesday July 28 and Wednesday July 29•  Competition – Thursday July 30 and Friday July 31•  Awards – Friday July 31

Games Overview – Griffith Park Golf

HONORED GUESTS BRAND STANDARDS Games Overview – Griffith Park Golf

Compe&&on  Levels    

Level  1  –  Skills  Compe44on  Level  2  –  Unified  Sports  Alternate  Shot  –  9  hole  Level  3  –  Unified  Sports  Alternate  Shot  –  18  hole  Level  4  –  Individual  stroke  play  –  9  hole  Level  5  –  Individual  stroke  play  –  18  hole    

HONORED GUESTS BRAND STANDARDS Golf Etiquette

Golf is a walking sport – all athletes, coaches and caddies will be walking the grounds, please pay attention to play.

Do not drive a cart during a players tee-shot, backswing, or putting. Only drive the cart during a dead time in the action or when the players are walking to the next hold

Do not drive the carts on fairways or greens

Turn your phone on vibrate

Turn your radio down and listen closely or hold it next to your ear so that the static does not make noise

Always drive with the players direction when possible, to avoid golf balls being hit directly at you.

HONORED GUESTS Games Overview - LAEC

HONORED GUESTS Games Overview - LAEC

Workforce Parking

•  Parking InformationWorkforce Parking will be located in the Mineral Springs parking lot at the top of the driving range. All Workforce will park at this lot and walk to the course.

Directions

Direc&ons  to  Wilson  Golf  Course  Pro  Shop      110N  or  I-­‐5N  to  CA-­‐134E  Take  the  144A  Exit  toward  Pasadena  Keep  right  to  take  the  Zoo  Drive  Exit  Turn  Right  on  to  Zoo  Drive  Turn  LeU  on  to  Western  Heritage  Dr  Western  Heritage  Drive  turns    in  to  Crystal  Springs  Drive  Follow  signs  to  Wilson  Golf  Course    Pro  Shop  

Workforce Uniforms

Don’t leave home without your:

UniformCredentialHip pack

Official Games HatA great attitude!

•  All volunteers need to wear khaki pants, shorts or skirts (longer than fingertip length.)

•  It is recommended that all volunteers wear comfortable athletic type shoes.

HONORED GUESTS

 

Workforce Uniforms

Uniform Color Key

Officials     Sport   Guest  Services     Medical    

HONORED GUESTS

 

Workforce Uniforms

Executive Team Operations Delegation Liaison

Lanyards: GREEN = managers / team leaders PURPLE = workforce not in a supervisory position  

*Healthy Athletes will be in dark blue  

HONORED GUESTS BRAND STANDARDS Credentials

Front   Back  

HONORED GUESTS Workforce Check-in

Checking in on Venue:

All volunteers are required to check in when they arrive for their shift!Please arrive at least 15 minutes prior to your scheduled start time. * Medical volunteers need to arrive 30 minutes prior to your scheduled start time.

* Your credential is required for check in.

You will check in at your assigned venueCheck in locations:•  Putting Green at the back of the clubhouse

•  If you are going to be late or are unable to work your shift, please contact your supervisor or your Workforce Check In hotline immediately!

Hotline number and email address:Wilson Harding: 213-712-2646/ wilson_vol@la2015.org

*Note: This hotline number and email address will not be active until July 25th

HONORED GUESTS BRAND STANDARDS Workforce Dining/Breaks

Meals:

All volunteers that work a minimum of 5 hours will receive a meal voucher when you check-in. If you work 10 hours, you will receive two meal vouchers when you check-in. You must present your meal coupon at the dining area.

Breaks:

Breaks will be determined by your supervisor and the competition schedule for your venue.

Meal/Break Area:There are designated break and meal areas for the Volunteers. In these areas you will be able to find water and get your meals, as well as have a place to interact with other volunteers.

Your Dining/Break location is in the Work Force Lounge located in the upper parking lot at the Operations Compound

Workforce Policies and Procedures

- There is no storage for personal belongings at the World Games. Please do not bring:

- Large bags- Valuables- Children - Pets (service animals are accepted)

-  Please do not use your cellphone for personal use while you are on duty. Some manager positions will have cellphones to conduct business.

-  Please do not alter your uniform or credential in any way.

-  Lost items should be turned into the Spectator Services Information Booth at the venue where the item was found.

-  If you are notified that an athlete is lost, please notify your supervisor immediately. Your supervisor will collect pertinent information about the individual and will radio the Hub Communication Center. If you have found a lost athlete, please bring them to the Spectator Services Information Booth.

Workforce Policies and Procedures

-  If someone approaches you and you do not speak their language, please direct them to the Spectator Information Booth to ask for language assistance.

-  When you don't know an answer, don't make something up, say you 'don't know but will find out', then ask your Supervisor or someone else who may know.

-  Please do not to take pictures of or get autographs from any celebrities or public figures while on duty.

-  Volunteers should not speak to the media other than a greeting. If approached by a member of the media for comment, please refer the media member to the Venue Media Manager or a Media Steward.

-  If you need to fill out an incident form or a complaint form, please go to Workforce Check In. Examples of when you should fill out an incident form are:

-  Injury, safety hazard, property damage, theft etc-  Make sure to inform your supervisor of an incident

-  Please abide by the Volunteer Code of Conduct found in your Hero Handbook.  

Health and Safety

Health & Safety•  Hat

•  Sunscreen

•  Hydration

•  Breaks

v Be aware of your surroundings and be aware of possible illness!

Safety

Please be aware of your surroundings! Alert your supervisor if you see any safety hazards.  

Exposed Cables Trip Hazards

Holes in the ground Objects in the stairs/aisle

Are the golf carts going too fast, people riding improperly or carrying a lot of material?

Unsupervised ladders

Safety

Golf  Cart  Safety  

For  the  safety  of  the  athletes,  volunteers,  spectators,  and  everyone  involved  or  a[ending  the  Golf  compe44on  at  the  Special  Olympics  Word  Games  Los  Angeles  2015,  it  is  essen4al  to  understand  the  importance  of  golf  cart  safety.    Most  of  our  carts  are  gas  operated  carts  which  means  they  are  noisy  and  also  leap  and  lurch  upon  stepping  on  the  gas  pedal.    Travel  at  slow  speeds  during  play  and  watch  out  for  golfers  and  coaches  at  all  4mes.      Remember,  not  all  athletes  speak  English.  

Main Hazards associated with motorised transport

•  Accidents with spectators •  Accidental damage to third party property •  Crowd control at bus drop off and load zones •  Cleaning operations using motorised vehicles

Driving of golf carts •  A common cause of accidents at major sport events

–  Approved drivers only for golf carts –  Too many persons riding the golf cart –  Driving too fast –  Reversing without looking –  Driving golf carts in large crowds of spectators –  Carrying large boxes / parcels on the back of golf carts

How not to ride a golf cart!

Venue Cleaning – Separation!

HONORED GUESTS BRAND STANDARDS Radio Communication

•   Radio  communica4on  will  be  the  primary  mode  of  communica4ng  on  venue  to  ensure  that  all  radio  users  remain  up  to  speed  with  all  issues  and  discussions  at  a  venue  and  hub  level.    

•  If  your  posi4on  requires  radio  usage  you  will  be  provided  with  one  before  you  are  deployed  to  your  post  by  your  Manager.  This  radio  will  need  to  be  returned  at  the  end  of  each  shiU  to  your  Manager.    

•  Always  consult  with  your  Manager  ini4ally  if  there  is  an  issue.    •  Please  be  courteous  when  communica4ng  by  radio.    Do  not  talk  over  others  and  

keep  the  communica4on  concise.      •  If  communica4on  is  needed  to  a  radio  user  on  a  different  channel  this  will  be  

allowed  and  you  will  receive  radio  training  to  ensure  you  are  shown  how  to  do  this.  

•  Please  do  not  use  personal  cell  phones  unless  in  the  case  of  an  emergency  or  if  specifically  instructed  to  do  so  by  your  Manager.    

Emergency Procedures

HOW  TO  RESPOND  TO  A  MEDICAL  SITUATION:    If  extreme  medical  condi4on  or  the  person  is  unresponsive  please  call  911  and  then  find  a  LAPD  officer,  LAFD  or  Games  Manager.      On-­‐site  personnel  will  provide  a  much  more  rapid  response  in  case  of  an  emergency.  If  a  phone  isn't  immediately  available  find  the  nearest  public  safety  personnel  or  anyone  in  a  Special  Olympics  uniform.        If  the  medical  incident  is  minor  (bumps,  cuts,  bruises  etc)  in  nature  please  alert  your  immediate  supervisor  who  will  contact  Medical  personnel  for  assistance.      Stay  with  the  athlete  un4l  medical  assistance  arrives.    BASIC  EMERGENCY  PROCEDURES    In  the  event  of  any  emergency  contact  the  closest  Games  official  or  LAPD  officer.      Call  911  AFTER  no4fying  the  on-­‐site  official  and  then  follow  up  by  no4fying  your  immediate  supervisor.    

Evacuation Procedures

Should  the  need  arise  to  Evacuate  the  golf  course,  in  the  case  of  a  brush  fire  for  instance,  you  will  be  no4fied  by  your  manager  and/or  Games  Official.      If  your  posi4on  is  around  the  clubhouse,  that  will  be  the  first  posi4on  of  evacua4on.    If  you  are  on-­‐course  you  will  be  evacuated  to  the  maintenance  parking  lot  off  of  Hole  4  on  Wilson.      We  will  congregate  in  the  parking  lot  or  play  ground  across  the  street,  wherever  directed.    If  it  is  necessary  to  evacuate  all  volunteers  will  be  no4fied  and  you  can  begin  to  move  to  these  two  safe  haves.      Games  Officials  and  Rules  Officials  will  assist  players  and  coaches  to  exit  the  course  at  the  same  4me.        

HONORED GUESTS

Thank you for Attending the Griffith Park Hub Training.

Dedicated Volunteers are priceless!

Thank you for all that you do!!  

BRAND STANDARDS Thank You!

We  will  now  break  into  Func4onal  Areas.