“India’s Potential in E - Governance”

Presented By…

Deepak Kumar Mohapatra

Overview

Intro

Emergence of E-Governance in India

Pillars of E-Governance

Models of E-Governance

E- Governance from Rural to Urban India

Phases of E-Governance

Implementation of E-Governance

Challenges of E-Governance

A Case Study : SUWIDHA

Future Scopes

Conclusion

Introduction• India is a vast country and the need of good governance for

India’s development is widely accepted. The challenges areto look for ways to achieve it

• E-Governance can turn out to be the significant enabler forthis endeavor

Q : What is Governance ?

The term governance may be described as the process by whichsociety steers itself.

Q : What is E – Governance ?

The above mentioned process is conditioned and modifiedthrough the influence of Information and CommunicationTechnologies (ICTs).

Continue..• In past humans were employed to do the jobs that now a days

computers are doing (Calculations, Assessments, keeping records,communications etc.)

• Then came mechanical machines like typewriters and calculatorsfollowed by a number of electronic computers, mainframecomputers, minicomputers, and supercomputers

• The release of personal computer (PC) (with MS-DOS operatingsystem) by IBM in 1981 brought the computer within the reach ofindividuals

• India joined the select club of U.S., Japan, Israel and China when itlaunched Param Padma series of supercomputers on January 1, 2003,indigenously developed by its Pune-based Centre for AdvancedComputing (C-DAC)

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• Fast and reliable means of communication connecting distant places have alwaysbeen important to governments worldwide

• The Internet, the global interconnected network of computer networks, wasinvented as the Advanced Research Projects Agency Network (ARPANET) in theU.S. in 1969

• Internet was made available to public in India on August 14, 1995

Definitions:

World Bank :- It is the use of ICT to improve the efficiency, effectiveness,transparency, and accountability of government.

Wikipedia :- The use of information and communications technologies bygovernments to enhance the range and quality of information andservices provided to citizens, businesses, civil society organizations, andother government agencies.

Emergence of E-Governance in India

• Recognizing the increasing importance of electronics, theGovernment of India established the Department ofElectronics in 1970

• National Informatics center (NIc) in 1977 was the first majorstep towards e-Governance in India followed by launching ofNIcNET in 1987.

• AKSHAYA was the first venture of e-Governance in Indiawhich started in Kerala

• Countries which are in the race of e-governanceimplementation are UK, USA, New Zealand, Brazil etc

4 Pillars of E-Governance

• Connectivity

• Knowledge

• Data Content

• Capital

4 Models of E-Governance

G2C G2E

G2B G2G

Interactions

E- Governance from Rural to Urban India

E- Governance in Rural India

• Agriculture

• Land Record Management

• Disaster management

• Local information

• Panchayat

E-Governance in Urban India

• Transportation

• Online Payments and Taxations

• Information and Public Relation Key Services

• Municipal Services

• Roads and Traffic Management

Phases of E-Governance

• Gartner, an international consultancy firm, has formulatedfour-phase e-governance model

• The design and purpose of each step would have to servethe relevant needs of all G2C, G2B, G2E and G2G sectors Phase I – Presence

Phase II – Interaction

Phase III – Transaction

Phase IV – Transformation

Implementation of E-Governance

Challenges in E-Governance

Technical Challenges

• Interoperability

• Privacy

• Security

• Multiservice Interaction

Organizational Challenges

• Lack of Integrated Services

• Lack of Key Persons

• Population • Different

Languages

Economical Challenges

• Cost

• Maintainability

• Reusability

• Portability

Case Study: Suwidha

• State wide project implemented in Punjab

• Objectives– Provide friendly and efficient interface between

government and citizens

– Provide transparency in government operations

– Provide timely and efficient service delivery

– Improve quality of government services

• Falls in the government to citizens category

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• A citizen's concerns– Different branches for different services

– Not familiar with the procedures

– Unaware of the schemes being implemented

– Not aware of source of information

– Has to frequently visit the branch to ensure movement of the case and to enquire the status

– Services are not delivered as scheduled

– Has to visit many offices for a single service

– Small payments require visiting banks for services

Continue..• Solution in the form of Suwidha

– The citizen approaches SUWIDHA Queue Counter and gets theQueue Token number.

– On his turn at SUWIDHA Service Counter, he files his application.– She/he is issued a receipt cum token number, which specifies the

date of delivery of services. Each type of service has a pre-defineddelivery time and system automatically calculates the servicedelivery date.

– All kind of payments for the fees etc can be made at theSUWIDHA counter.

– The application/case is then sent to the branch for action.– In between the citizen can track the case with the help of

SUWIDHA Token number through DialCITI (which is IVR basedsystem) or website.

– The delivery of documents/processed case is made on thespecified date. The delivery of the documents is also fromSUWIDHA Delivery Counter.

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• Other Suwidha features– On the spot photograph capture wherever

required

– Information on schemes and procedures

– Application forms available

– Provision of on the spot delivery of services incases where verification can be ensured based onthe data available in the databases

– Implemented in all 17 DC offices and 54 SDMoffices of Punjab

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Q : Why Suwidha succeeded? • Government process re-engineering

– Increased accountability– Power through information– Ease of access– Localization

• http://suwidha.nic.in

Future Scopes

• To make E-Governance more efficient andpowerful, two technologies can be boon to it.These technologies are Open SourceSoftware and Cloud Computing.

Open Source System in E- Governance

• Open Source Software (OSS) is softwaremade available in both source code andbinary form, under a license which allowsusers to freely use, modify and redistributethe software without the need to payroyalties to the original software author

Open Source System in E- Governance

Cloud Computing in E- Governance

• Cloud computing allows computer e-governanceusers to conveniently rent access to fully featuredapplications. Cloud computing also providessoftware development and deploymentenvironments, and computing infrastructure assetssuch as network-accessible data storage andprocessing model

Cloud Computing in E- Governance

Conclusion

National Portal of E-Governance

AKSHAYA in Kerala

My Government

Metropolitan Transport Corporation (Chennai) Ltd.

Odisha State Disaster Management Authority