Leaving Care Service Redesign

Warwickshire County Council

Starting out: The idea

How can we use digital technology to better support Care Leavers?

Building the case

PROJECT MANDATE

Corporate Strategies

Statutory Requirements

£000’sSavings Targets

Stakeholders

?

BenefitsMeasurements

… + more

Distilling the aims

Increase the number of Care Leavers

staying in their foster home until at least

age 18

Decrease the number of NEET

Care Leavers (Not in Education,

Employment or Training)

Core Principles

Define and scope: The approach

Design Council Double Diamond

Discover Phase

Discover: Research

Done: Care Leavers: Ethnographic research

Doing: Service Manager: Understanding protocols

To be done:● Social Workers: Workshops● Commissioned Services: Interviews

Ethnographic research

Define Phase

Define: User Personas

Define: User Personas

Define: User Personas

Define: Mapping

User Journey Mapping

Define: Mapping

Problem statements:

How might we achieve regular 2-way communication about how things are going so that we can recognise achievements, spot early warning signals and provide timely/appropriate support to meet their needs?

How might we give Care Leavers the tools and equipment to improve their self-esteem and raise their aspirations so that we can support them to get the best out of their life?

How might we ensure commissioned services meet the needs of care leavers so that we are getting the best experiences for our care leavers and WCC are getting value for money?

Develop Phase

Develop: Ideation

Perfect Journeys...

Deliver: Idea Summary

Deliver Phase

Deliver: Prototype Briefs

Deliver: Prototype Briefs

Deliver: Prototyping

Next steps

● Take prototypes to social workers● Refine● Take refined prototypes to Children in Care

Council● Refine● Iterate….● Agree what is taken forward and deliver….

Next steps

● Project teams will work within the council to start embedding these skills more widelyo Trainerso Advisor/governance role on projectso Part of the project team

Questions?

Kate Sahota, Programme Delivery ManagerWarwickshire County Council

katesahota@warwickshire.gov.uk@808kate