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Presentation on local links and customer journeys from GOV.UK to council websites. Presented by Louise Russell, Head of Local Links and programme at the Department for Communities and Local Government, at Local Digital Today on 14 November 2014
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overview of
LOCAL LINKS
Louise Russell
The majority of government services are provided locally
There are 140 customer journeys from GOV.UK to local government(England & Wales only)
Additionally,
there are 174 business facing journeys from GOV.UK to local government(United Kingdom)
Apply for collection of large waste items
Councils:
ENGLAND 353
WALES 22
SCOTLAND 32
NORTHERN IRELAND 26
433
103,028 links
100 updates/day on average
Local Direct Application
managed by
Local Direct team in DCLG
& updated by
Council Web teams
Council Web officers access their council data on the secure web site
They can change council details
Use screen based update facilities
Upload spreadsheets for large changes
How are the links stored?
•Each council has 2 unique references: LAid & SNAC code•Each service has a unique identifier in the Local Government Service List(LGSL)•Services are associated with a number of interactions on the Local Government Interaction List(LGIL)•The URL of the service page is also collected
LAId = 11 SNAC = 00AC*LGSL = 528 (special collection of large waste items)
*LGIL = 0 (apply for)*URL= http://www.barnet.gov.uk/info/528/bulky_items_white_goods_furniture_etc/326/bulky_items_white_goods_furniture_etcPlusAuthority tier (3) and service tier (2)
http://404checker.com/404-checker http://tools.seobook.com/server-header-checker/
Monthly health check report
http://www.localdirect.gov.uk/about-us/links-support/
Email alerts
Recent email alerts:
•Bonfire advice and guidance•Firekills campaign
Local connects
1472/0 Find the location of weighbridges (DfT)
1471/8 Find out about funded early education places (DfE)
358/8 Find your local councillors
Recent links for GOV.UK
Seasonal improvement campaigns Cold weather linksAlthough the weather has been kind to us this Autumn, its time to make sure that your winter weather links are up to date. This is especially important over the Christmas and New Year period when people are travelling to see relatives and friends. For this reason it would be great if Scottish councils could update these links as well.
LGSL/IL Description
555/0 report road flooding
558/8 claim compensation for injuries caused byroads or pavements
561/8 find out which roads your council will grit
562/0 request snow clearance for a road, path or cycleway
1140/8 check school closures
1307/8 local services disrupted by severe weather
Open data
Open data
