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Policy Lab
method bank
and toolkit
Summer
2015
Diagnose Discover Develop & Deliver
Lab light Full project
Establish scope & Generate insights
Identify knowledge
Develop, test and refine shared
ideas and proposals
Policy Lab Team with Policy LeadPolicy Lead
Policy Lab full project process 2015
ExternalInternal
Diagnose Discover Develop & Deliver
Lab light Full project
Establish scope & Generate insights
Identify knowledge and ideas
Develop, test and refine
ideas and proposals
Optional additional units Policy Lab Methodbank
Lab Intro
Hopes & fears cards
Personas / pen portraits
Rapid Ideas generation
Asset mapping
Lab templates
Rapid Prototyping
/ minimal viable
product
Challenge setting
Opportunity mapping
Customer Journey mapping
Research Review / Evidence
Safari
Road-mapping
Review / pitches / critique
Ideation & co-design
Policy Canvas
Discovery cards
Change cards
Setting scope
Design sketch sheets
Ethno-graphy
Options review pages
Service or systems
blueprint
Speculative design
Road-mapping template
Service blueprint
Persona template
User-journey
maps
72 3
5
8 10 11 121
9
Feedback Pages
6
Ideation template
13
Challenge setting cards
4
Paper prototype templates
14
Policy Lab tools
and techniques
Visioning
workshops
help teams
build a
shared view
of the policy
area
Tools & Techniques
Diagnose: Setting scope
‘Hopes and
Fears’ cards help
teams develop a
shared vision
Tools & Techniques
Diagnose: Sharing vision
‘Challenge setting’
pages are used to build a
shared understanding of
a problem
Tools & Techniques
Diagnose: Challenge
‘Change cards’ These
cards change the scope
of the problem, by
prompting new
perspectives – download
a set here
Tools & Techniques
Diagnose: Challenge
‘Design ethnography’
builds insight by shadowing
users or spending time with
them discussing their lived
experience in real contexts
Tools & Techniques
Discover: User’s experience
‘Personas’ are
used to represent
different end users
Tools & Techniques
Discover: User’s experience
‘Journey mapping’
looks at a service
from a user’s point
of view
Tools & Techniques
Discover: User’s experience
‘Asset Mapping’
Assumes nothing
starts from a blank
page so looks at a
what knowledge,
skills, resources,
intellectual property
already exist and how
they are configured.
Tools & Techniques
Discover: Asset Mapping
‘Policy on a page’
This template
captures a snapshot
of a policy area. It
follows a similar style
to a business model
canvas.
Tools & Techniques
Discover: Policy scope
Rapid ideas generation is
a quick fire technique for
teams to co-create new
ideas
Tools & Techniques
Develop: rapid ideas
Co-design workshops
enable different people to
come together and share
ideas
Tools & Techniques
Develop: Ideation
‘Touch points’ mark
the physical
interactions with a
service
Tools & Techniques
Develop: Areas for improvement
Collaborative
workshops help
teams generate
shared
ownership and
actions
Tools & Techniques
Develop: Priorities
Paper
prototyping
Rapidly sketch
out an example
of how a service
might work using
software apps
like POP
Tools & Techniques
Develop: Concepts
‘Table top prototyping’
helps visualise a service to
quickly test assumptions
Tools & Techniques
Develop: Prototypes
‘Speculative design’ helps
visualise a future product and
use this to build a future
scenario. For example a
future newspaper headline,
or an object from the future
can stimulate new thinking.
Tools & Techniques
Develop: Designs
Co-design sessions enable
end-users and policy-makers
to come together use their
collective wisdom to develop
options.
Tools & Techniques
Develop: Co-design IMAGE FROM EXPORT JAM
Opportunity Mapping, lays
out key concepts and ideas
so that teams can discuss
and prioritise together.
Tools & Techniques
Develop: Opportunities IMAGE FROM DOTT
Road mapping helps build a
shared plan of action using
visual assets and milestones
Tools & Techniques
Develop: Roadmapping
Service blueprints reveal the
intended service delivery
across different channels e.g.
digital, face to face, print.
Tools & Techniques
Deliver: Blueprints
A ‘jam’ is where different
people come together in
small groups, simultaneously
networked around the world
to share insights, generate
new ideas, build concepts
and present them, all in a
limited amount of time. For
example check out this video
from Northern Futures
Other tools & techniques
Policy Lab
approach
Optional additional units
Policy Lab Team with Policy Lead
Lab Intro Hopes & fears
Personas / pen
portraits1-3 hours
Rapid Ideas
generation
Asset mapping
As Required
Lab sprint process 2015
PrototypingChallenge Setting
Opportunity mapping
Journey mapping
Research Review
Lab introduction
Lab sprint
Road-mapping
Session write up
Pitches / critique
As Required As Required
Evaluate
3 hours – 3 days
Engage with sponsor
Commission experts
Citizen insight
Establish governance
Exte
rnal
Inte
rnal
Options appraisal
Test and evaluate
Policy Lab Team with Policy LeadPolicy Lead
Lab Intro
Outline proposal
Prototyping Implement
3-6 weeks
Ethnography and expert input
Evaluate
Advisory group
Expert group
Project group 4-8 weeks
Identify scope Generate insights Develop shared ideas and proposals
Policy Lab full project process 2015
Lab Sprint
As Required
As Required
Lab Report
Co-lab Session
Working with Lab
Commissioning Lab
Our projects come from all parts of
government.
We are always open to enquiries
for new projects. We offer a quick
overview of Policy Lab and an
opportunity to work up a project
idea in an introductory workshop
for policy teams who may be
interested in running a lab project.
For more information contact
Policy Lab UKRead more openpolicy.blog.gov.uk
Or follow us on twitter
@PolicyLabUK
