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Mission Analytics: Data-Driven Decision Making for GovernmentCopyright © 2017 Deloitte Services LP 2
Legislative and executive efforts for data-driven government have been going on for decades
Mission Analytics: Data-Driven Decision Making for GovernmentCopyright © 2017 Deloitte Services LP 3
But data-driven decision-making in government has likely been held back by some Myths
Your Data must be perfect
before you start to analyze it
Without “big data” you can’t
do analytics
Data Analytics Myth 1
Data Analytics Myth 2
Mission Analytics: Data-Driven Decision Making for GovernmentCopyright © 2017 Deloitte Services LP 4
We’ve reached a tipping point
Emerging discipline of:
MISSION ANALYTICS
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# o
f D
egre
es
Computer and Information SciencesMathematics and Statistics
Data Science’s related master’s degree granted
Emerging discipline of MISSION ANALYTICS
New Tools
New Skills
New Data
Mission Analytics: Data-Driven Decision Making for GovernmentCopyright © 2017 Deloitte Services LP 5
What is Mission Analytics?Mission Analytics means using contemporary data science
approaches to shed light on three key questions
WHAT?
What is the organization’s current performance?
SO WHAT?
How does current performance match mission
goals?
WHAT IF?
If resources were allocated differently, what
would the effect on mission performance be?
1 2 3
Copyright © 2017 Deloitte Services LP Mission Analytics: Data-Driven Decision Making for Government 5
Mission Analytics: Data-Driven Decision Making for GovernmentCopyright © 2017 Deloitte Services LP 6
Mission analytics improves government resource allocation in 3 ways
PEOPLE
Human capital is a critical resource.
Analytics can help agencies better decide how to
deploy available people.
PHYSICAL ASSETS
Modern analytic tools help organizations make objective
decisions, such as:
which technology systems to buy and where to place
field offices.
MONEY
New analytic techniques can provide a solid,
evidence-based framework for where to spendprecious grant and assistance funds.
Copyright © 2017 Deloitte Services LP Mission Analytics: Data-Driven Decision Making for Government 6
Mission Analytics: Data-Driven Decision Making for GovernmentCopyright © 2017 Deloitte Services LP 7
Mission analytics provides a framework to get from here to there
Many government agencies want to use data to improve decision making, but may lack a clear roadmap for doing so
Copyright © 2017 Deloitte Services LP Mission Analytics: Data-Driven Decision Making for Government 7
Mission Analytics: Data-Driven Decision Making for GovernmentCopyright © 2017 Deloitte Services LP 8
Convert data into insight
Create a mission-data ecosystem
Define the mission in ways that make it
quantifiable
Translate insights to operational
changes
1. Make your mission measurable 3. Build an analytics layer
2. Collect mission-oriented data
4. Translate insights into organizational actions
Introducing the mission analytics roadmap: A journey to data-driven decision making.
Mission Analytics: Data-Driven Decision Making for GovernmentCopyright © 2017 Deloitte Services LP 9
The mission analytics road map in action
USDA Economic Research Service’s data product reviews identified their most critical products and helped focus agency resources on them
Federal Railroad Administration created PMT, a platform to collect and track critical data from disparate systems within and outside the agency
D.C. Child and Family Services Agency developed a predictive model to identify children most at risk
Using data analytics, Virginia Department of Social Services reduced its average application processing times by 6 days
Mission Analytics: Data-Driven Decision Making for GovernmentCopyright © 2017 Deloitte Services LP 10
It’s hard to know what’s important
Departmental objective may not align with overall agency mission
Self-assessments can be ambiguous and subjective
Storage formats can impede the use of operational data
#1
#2
#4
#3
Copyright © 2017 Deloitte Services LP Mission Analytics: Data-Driven Decision Making for Government 10
But the road toward data-driven decision making is not without obstacles
Mission Analytics: Data-Driven Decision Making for GovernmentCopyright © 2017 Deloitte Services LP 11
Meet the Authors
Mahesh Kelkar Manager, Deloitte Center forGovernment Insights,Deloitte Support Services India Pvt. [email protected]Twitter: @Mahesh_Kelkar
Peter Viechnicki Manager, Deloitte Center forGovernment Insights,Deloitte Services LP[email protected]Twitter: @pviechnicki
Rachel FreyPrincipal.Deloitte Consulting LLP[email protected]Twitter: @rachel_l_frey
Frank StricklandManaging Director.Deloitte Consulting LLP[email protected]
Sean ConlinPrincipal.Deloitte Consulting LLP[email protected]
Check out the Mission Analytics Interactive here
Read the Executive Summary here
Read the Paper here
About Deloitte
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. In the United States, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the “Deloitte” name in the United States and their respective affiliates. Certain services may not be available to attest clients under the rules and regulations of public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms.
Copyright © 2017 Deloitte Development LLC. All rights reserved.
This publication contains general information only and Deloitte is not, by means of this publication, rendering accounting, business, financial, investment, legal, tax, or other professional advice or services. This publication is not a substitute for such professional advice or services, nor should it be used as a basis for any decision or action that may affect your business. Before making any decision or taking any action that may affect your business, you should consult a qualified professional advisor.Deloitte shall not be responsible for any loss sustained by any person who relies on this publication.
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