M-Governance: An Indian Perspective

Dr. Manisha Kumari DeepGreenGyaanam

www.greengyaanam.comEmail: greengyaanam.co.in@gmail.com

What is M?

E to M M-governance is part of a broader phenomenon of mobile-enabled

development Extends the benefits of remote delivery of government services and

information Mobile phones allows access to government services virtually in any

place Services relating to health, education, employment, police, tax,

judicial and legal systems, election campaign

Why M?

Has potential to reach areas where wired telecommunications and ICT services do not exist

1.2 mobile users adding daily globally In India there are almost 900 million mobile users

Application Areas

Emergency Notifications by civic authorities Payment of utility bills Support to government healthcare and education General access, submissions of service requests Notifications/alerts for payment of taxes Broadcasting of critical information Crisis/Disaster management

M application framework for government

Benefits of M

Easy accessibility Cost effective Transformation of public service delivery Citizen, government and business Supports e-democracy and e-participation Information anywhere anytime Government closer to citizen

Challenges in M

m- Application Development, m-training and development, m-help, innovative mobile solution,

designing solutions for integration, m-banking, Government payroll Tricky part is have two-way communication

Limitations

Small size of mobile phone Charged SMS Rural India Payment mode Architectural Gaps Security and authentication process Scalability and high availability of information Hacking

Remedies

Look at mobile devices that combine computing with mobility Separate mobile billing centre for rural areas Important aspect of the architectural mobile-governance framework

to be considered Strengthening of laws and regulations related to M Strong information security systems Cyber Laws Digital Signature Ethics

Conclusion

Make all Government services accessible to the common in respective locality

Bharti Airtel is the first service provider to provide traffic automation solution

Successful m-governance project in Kerala followed by Karnataka Weather alerts for farmers M services are initially in pilot mode

References http://

www.thehindu.com/sci-tech/technology/mgovernance-gains-momentum/article2644352.ece

http://mgov.gov.in/msdp_second.jsp http://deity.gov.in/content/framework-mobile-governance http://

www.mgovworld.org/editorial/mobile-government-next-paradigm-in-delivering-public-services

http://w3cindia.in/conf-site/Sanjay%20Vijaykumar%20mobme%20--Innovation%20and%20M-Governance%20-%20The%20Kerala%20Mobile%20Governance%20Experience%20and%20Road-Map%20for%20a%20Comprehensive%20M-Governance%20Strategy.pdf

http://papers.eletsonline.com/2012/12/27/eindia-2012-m-governance-for-effective-public-service-delivery-in-india/

http://www.weforum.org/issues/global-information-technology/

References Continued.

http://www.themobileindian.com/news/4853_Government-to-have-its-own-mobile-app-store

http://computer.financialexpress.com/20081013/market06.shtml http://www.medianama.com/2013/01/223-karnataka-government-laun

ches-m-governance-pilot/

http://articles.timesofindia.indiatimes.com/2013-01-11/telecom/36279523_1_mobile-governance-mmpl-tata-teleservices

Thank You

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