S O L U T I O N S

CDS Global’sNONPROFIT

ABOUT CDS GLOBAL So, who exactly is CDS Global?Ever wonder who manages the behind-the-scenes work

when donors donate or update their information?

Where does their money go?

How is it processed and deposited?

How is their personal information captured and stored?

CDS Global is behind all of it.

40

500

YEARS

as a leader in outsourced business solutions

+

+

consumers managed

• The Salvation Army

• American Red Cross

• American Heart Association

• Operation Smile Canada

donations processing

donor acknowledgements and mailing services

data solutions

marketing solutions

donor stewardship

fulfillment

and more

brands managed worldwide, including:

We provide full-service solutions for nonprofits:

REAL-TIME transactions processed annually

BILLION

million

We’ll let you in on a little secret –

DONATIONS PROCESSINGAs a leading provider of donations processing, CDS Global helps nonprofits significantly lower processing costs and reduce capital expenditures.

Unlike banks or other lockbox companies, we process every piece of mail – there is virtually no exception we can’t handle. We accept a variety of documents and expertly manage exceptions and cash.

Our solutions go beyond paper-based processing, providing support for electronic contributions by credit card or direct debit from donors’ bank accounts. Our electronic donations portal and mobile donation solutions allow you to take scheduled, recurring or one-time donations in nearly any format.

Additionally, we offer remote deposit capture machines for your donations processing needs. Whether processing from an event or local office, you will save on mailing costs and improve your funds availability.

Lower processing costs

Reduce capital expenditures

450million

acknowledgements, bills and statements printed & mailed annually

$ 1x

Data Capture Our data capture systems read and store information from virtually any document that comes with your receivables, including donor contributions and correspondence.

Our automated imaging and data capture technologies speed up processing while ensuring security, compliance and the highest accuracy in the industry. They also increase the amount of data being captured about your donors and help to refine and support marketing and donor engagement programs over time.

DATA

DOCUMENT

DONOR ACKNOWLEDGEMENTS & MAILING SERVICES

CDS Global offers seamless programs that handle the printing, personalization and mailing of donor acknowledgements and other targeted mailings to your entire donor database with benefits such as:

A state-of-the-art automated production process that prepares acknowledgements with accuracy, accountability and cost in mind

Presort processes that ensure the lowest postal rates based on delivery zones

In-depth tracking and mail reporting for every document, which allows CDS Global to guarantee 100% mailing accuracy

Timely gift acknowledgements with a guaranteed 24-hour-or-less turnaround time on acknowledgements and communications

MARKETING SOLUTIONS

CDS Global has the products and expertise to help you recognize, attract and retain your most exclusive donors. Our marketing solutions help you acquire new donors, reward loyal donors and increase one-time gifts and giving levels among various donor segments.

We offer:• Custom digital printing with

variable data• Donor solicitations• Rewards for high-value donors• Simple event registration

with online payment and donation options

• PURLs and QR Codes• Email• Doculinks• Personalized, multichannel

campaigns supporting paper-based and electronic communications

DATA SOLUTIONSProspect InsightsProspect Insights provides nonprofits with access to extensive data and donor profiling, as well as dynamic modeling and prospect scoring. Our precise information allows you to target those prospects most likely to engage with your organization – and ultimately increase your response rates and overall ROI.

Acquisition Lists CDS Global produces prospective donor data through a list rental model that includes more than 500 demographic and interest attributes to target your most ideal donors.

Customer Profiles We generate a profile of your existing donors, then draw comparisons to the overall makeup and detail of the full Canadian residential marketplace. From there, you will be able to identify and market to prospective donors with the same attributes as your current supporters.

Predictive Response Modeling CDS Global provides you with prospective donors with the highest propensity to engage with your organization and make a donation.

RENT LISTS

10

RENT LISTS

MODELING & SCORING PROFILES

RENT LISTS

PROFILES

DONOR STEWARDSHIP PREMIUM FULFILLMENTCDS Global provides an end-to-end solution to meet all of your fulfillment needs.

CDS Global’s customer service call centers work with nonprofits to help create a positive brand experience with our highly qualified personnel. When donors contact you, they want an uncomplicated, smooth experience. Whether they need assistance with specific donor and member questions about the organization and cause, help with logging into your membership site, service issues or performing event registrations, CDS Global’s customer service solutions can handle even the most complex service transactions.

We offer:

Multichannel support

Outboundtelemarketing

Call recording

InboundDonation

Processing

Fully Bilingual(English & French)

o Phone o Email o Live chat

CDS Global can provide a full end-to-end solution or just the pieces you need to help run your organization.

eCommerce sites

order management capabilities

warehousing and delivery of premiums and prizes

“The American Heart Association has been able to centralize operations and standardize procedures that allow us to better track, maintain and cultivate relationships with our donors, as well as more easily guarantee IRS compliance by using CDS Global’s donations processing and image capture solutions.”

– Chip Sugrue, Vice President of Customer Strategies/Affiliate Management Consultant, American Heart Association

“CDS Global claimed they could handle our complex needs, and they have exceeded our expectations.”

– Arminta Watkins, Director of Direct Marketing, The Salvation Army of Greater Philadelphia and Eastern Pennsylvania

In the wake of the earthquake in Haiti, “Donations came in at a fast pace, especially in the days immediately following the earthquake. It was important to have the technologies and systems to process the contributions as quickly and efficiently as possible in order to continue to get food, water and relief supplies to the people of Haiti.”

– Linda Sheaffer, Senior Director, Development Services, American Red Cross

For More Information Contact:Patrick Durbano

Director, Business Development2930 14th Avenue • Markham, ON L3R 5Z8

905-946-0400, ext. 3408 • pdurbano@cdsglobal.ca

For more information, please visit us at www.cdsglobal.ca/nonprofits