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Produced byMichael Watts, Product Owner: Bromley MyLife, April 2016 The beginning of our Transformation: How do we become more than a website?

Our transformation - becoming more than a website

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Page 1: Our transformation - becoming more than a website

Produced by—Michael Watts, Product Owner: Bromley MyLife,

April 2016

The beginning of our Transformation:

How do we become more than a website?

Page 2: Our transformation - becoming more than a website

To help us transform how we do what we

do…

Page 3: Our transformation - becoming more than a website

…and to become more than just a website

Page 4: Our transformation - becoming more than a website

…the team were asked

a simple question…

Page 5: Our transformation - becoming more than a website

…what do these

all have in common?

Page 6: Our transformation - becoming more than a website

Center Parcs

Page 7: Our transformation - becoming more than a website

The Special Air Service (SAS)

Page 8: Our transformation - becoming more than a website

Virgin

Page 9: Our transformation - becoming more than a website

The Beatles

Page 10: Our transformation - becoming more than a website

Google

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Facebook

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Nike – Just Do It

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Marks & Spencer

Page 14: Our transformation - becoming more than a website

Church of England

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Harley Davidson

Page 16: Our transformation - becoming more than a website

Starbucks

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Apple

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NHS

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BBC

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So, what do these all have in common?

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Well…

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…they are brands

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…but they are

all more than that.

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For all of them…

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1.

they are part of the lives of their users

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2.

you know what they are about

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3.

you know who theyare talking to

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So…

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…they are more than

a brand…

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…they are

what we need to be

Page 31: Our transformation - becoming more than a website

Produced by—Michael Watts, Product Owner: Bromley MyLife,

April 2016

Be part of our journey –

http://bromley.mylifeportal.co.uk