PRIDE TORONTO – PUBLIC SAFETY

TRAINING

WHAT IS PUBLIC SAFETY?

We are the most seen Pride Toronto Volunteers on site

We provide all groups with PT Logistical & Strategic support

We act as good will ambassadors to the Public

We are a source of information

We are the eyes and ears of Pride Toronto

We operate 24 hours a day on site

THIS IS WHAT WE DO!

Control Official Pride Toronto Identification

Provide the General Public with Information regarding events and policies

Respond to various emergencies as Observers

Maintain access to Official Pride facilities and locations

Supervisors assist with compliance to GovernmentRegulations

Coordinate along side Emergency Services

Provide and manage all radio Communication

WHAT TO EXPECT:

• You will check into HQ’s located at: Beer Store parking lot. Church St,

N of Wellesley

• Look for a HQ Supervisor (T-shirt, Badge) and provide them with your

First, Last Name to sign in

• When given your material (if any), sign your name so that we can keep

track of out-going equipment

• Wait as a group for everyone to sign in and walk over to Designated

Location to be assigned tasks/given directions

FESTIVAL SITECommunity

Fair/Streetfair

South Stage

Wellesley Stage

Festival HQ

ADDITIONAL SITES

Allan Gardens:Church St.

Site Open:

Friday, Sat and Sunday

Dyke March Start Point

Younge and Dundas SQ Site Open:

Friday, Sat and Sunday

Beverage Garden:

Small area – Friday & Sunday

Full area – Sat.

MAJOR EVENTS

• Trans March – Friday – 8PM

• Younge St. – Concludes Younge and Dundas Sq.

• Dyke March

• Starts: 2PM – Allan Gardens – will continue west on Carleton to

Younge St. and continue NORTH to Church and Bloor

• Pride Parade

• Starts 1PM (This is a change from last year)

• Starts: Younge and Church and continues to Younge and Dundas.

RADIOS

Keep non emergency conversations to a minimum

Request to meet and speak in person

Protect the radio

Water damage (toilet damage)

Don’t drop it

Return your radio at the end of your shift

Demonstration time!

EMERGENCIES & NON-EMERGENCIES

NON-EMERGENCY

These are situations that:

Do not pose an immediate risk to health, life,

property, or environment, and do not require

immediate response by Emergency Services.

Response: Contact Pride Toronto dispatch and then

416-808-2222, if directed to do so

EMERGENCY

These are situations that:

Pose an immediate risk to health, life, property or

environment and require response by Emergency

Services.

Response: Contact Emergency Services at 911

prior to continuing with the Incident Response

Process.

INCIDENT RESPONSE PROCESS

Although dealing with incidents can be challenging or

stressful, our simple response process will help you

calmly deal with anything that you might come across

during your time volunteering at the festival.

REPORTING AN INCIDENT TO DISPATCH

What’s the situation? (never exaggerate)

Emergency or Non-Emergency

Who’s involved?

Age / Sex / Responsive / Breathing

Where are you?

Exact location / Street address

BEVERAGE GARDEN

BEVERAGE GARDENS – ROLES AND

RESPONSIBILITIES

Ensure safety of our guest

This includes helping to supplement the security guards.

Open and Close the garden

Ensuing barricades are secure – all patrons have exited.

Monitor and answer questions from paid security

Promote safety and assist guests as needed

Maintain accurate occupancy count

Be our eyes and ears watching for:

Intoxicated patrons

Potential fights.

Any safety issues.

ROAMING

ROAMING - WHAT TO DO

IF this is your first shift please arrive 30 minutes before to allow sufficient processing time to get

your badge and t-shirt

(if you have already received your badge, then 10-15 minutes is good)

Check in with both the Volunteer HQ team and the PS HQ Supervisors

Receive information on assigned area & partner (receive radio if applicable)

Go out and roam in area assigned (be sure to check in with Dispatch when you arrive in your

zone, and when you leave for breaks, etc)

At end of shift return to HQ – sign in Radio & sign out

WHAT IS ROAMING?

Simply: we provide on-foot patrol of the entire festival site

We interact with the public and provide general assistance as needed

Programming information (What time is ______ concert happening?)

Information regarding site locations (Where is the Clean, Sober & Proud area?)

Other information as needed (How do I get assistance if I have mobility concerns?)

We alert the appropriate individuals (EMS, TPS, etc), and act as OBSERVERS in situations requiring this type

of intervention

What we do NOT do:

Act as physical intervenors in conflict

Provide medical assistance (regardless of certification in First AID/CPR)

Involve ourselves as PRIDE volunteers in situations outside of the Festival boundaries

IDENTIFYING AN INCIDENT…

A festival attendee is acting in a disruptive and offensive manner that is impacting those in the immediate

vicinity

An attendee is sitting on the sidewalk, head down and mumbles that they have not drank any water all day

An attendee is making accusations of sexual harassment by another attendee and is threatening to “take matters

into own hands”

An attendee is stumbling up Church Street, talking loudly and swinging a shirt around – none of the attendees in

the immediate vicinity seem bothered

An attendee comes up and advises you that an individual is “passed out” in the alleyway and won’t get up

DOCUMENT!

DOCUMENT EVERYTHING

Incident report sheets! As a Pride Toronto volunteer you are to NEVER intervene

in an emergency situation, you are to control the area and contact emergency services and dispatch.

After any incident your direct supervisor will have you fill out an incident sheet. Within this you will be required to give your account of any incidents and to provide information relevant to the event. You MUST give these back to your supervisor who will return them to the coordinators.

TIPS! AND ROLEPLAY

Quick Tips:

Wear proper footwear!!

Use sunscreen/wear hats

Hydrate, nourish and take breaks when needed

Dress appropriately – you are representing PRIDE and our sponsors!!

Bring a phone (if you have one)

Remember your government ID

Advise your PS Supervisors/Team Leads of any medical concerns you have prior to shift

Be respectful to your fellow volunteers

Have fun!!!

What would you do if…..

Scenario #1: As you are roaming you are approached by an individual who tells you of a festival attendee who

is passed out on the sidewalk with no apparent ID.

Scenario #2: You are walking past one of the privately-run stages. The paid security asks you to stand in and

check bags while they tend to some incident within the stage area.