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© SeeClickFix
Work
© SeeClickFix
SLA on Business Hours and Escalate to User
3New Settings on Categories
© SeeClickFix
Set Internal Only MembersNew roles allow you to add members to your
organization and keep their communications internal
© SeeClickFix
Find Requests at 90% SLA or Quick Filter to those that are Overdue
5Filter by SLA and New Statuses
© SeeClickFix
We’ve set a Workflow through Smart Prompts that keep the communication channels flowing.
6New Work Statuses & Smart Prompts
© SeeClickFix
Use the Mobile CRM to Quickly find Assignments and take action in the field.
7My Assignments = My Work
© SeeClickFix
Smart Prompts encourage internal communication and @mentions when Work is in motion.
8Assignees Move Work into In Progress
© SeeClickFix
Updates & Escalation on Overdue Requests
Assignees and Managers get Daily Emails that show Requests that are Overdue on their SLA, linking
directly to the CRM to take Action on.
© SeeClickFix
Bulk Update WorkBulk update with the new workflow statuses when
handling several requests at once.
© SeeClickFix
11Tell the Story with Clearer ReportsComing Soon…
Reports showing your success on meeting SLA and keeping work on track.
© SeeClickFix
What Features Would Help Your Organization?
12
Talk with our Product Team
© SeeClickFix
How do we provide solutions to you?
13
Our Solutions Team
© SeeClickFix
The Org
© SeeClickFix
Our Mission is to ListenGrow:
Partner City NetworkCitizen and City user adoption
Expand:Product Line (Work, Analytics)Touchpoints with adjacent systems already in place (CW, Cartegraph,
Lucity….)
Increase:The amount of solutions we can solve for our PartnersIntegration touchpointsRenewals
© SeeClickFix
Humbolt, SK Newell County and Brooks, AL
Suffolk, VA
Susquehanna
Vermont Transportation
Westland, MI Cambridge, MA
El Reno, OK
Clayton County, GA
Gallup, NM
Grand Haven, MI
Tukwila, WA
Merchantville, NJ
East Point, GA and Airport West
Cooper City, FL
Worker’s Lab
Essex, VT
National City, CA
West New York, NJ
Big Lake, MN
King County Parks, WA
Encinitas, CA
Bayside, WI
HMS Management
Scarborough, ME
Superior, CO
Antioch, CA
Gilbert, AZ
Fort Pierce, FL
Jeckyl Island, FL
Anne Arundel County, MD
Summit, NJ
Middletown, CT
Fort Dodge IA
Roswell, GA
Venice, FL
Killingly, CT
Bridgeport, CT
Topeka, KS
Broken Arrow, OK
Beaumont, TXBeaumont, TX
The Landings, GA
Washtenaw, MI
BlueStone Mgt, IL
Rochester, MI
Shorewood, MN
© SeeClickFix
The Ground Game
© SeeClickFix
SeeClickFix works better when neighboring towns / overlapping jurisdictions use it together.
Please Help us help you!
We need your help !
© SeeClickFix
Catch up with SeeClickFix again and again ….
Int’l City/County Mgt Assoc (ICMA)Kansas City, MO Sept 25-28
National League of Cities Conference (NLC) Pittsburgh, PA Nov 16-19
Regional User Summits:Florida? Georgia? Michigan? Please share your thoughts !
© SeeClickFix
Thank You
Caroline
Amanda
DerikJosh
Andrew
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