Socitm Supplier Briefing Birmingham

Supplier Briefing

Birmingham9th June 2015

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Sponsored by:

Introduction & Welcome

Nigel BraggCommercial Relationships Manager, Socitm

Follow us @Socitm

Sponsored by:

Supplier Briefing Birmingham

Agenda

Introduction & WelcomeNigel Bragg, Commercial Relationships Manager

Socitm's New Agenda Ian Singleton, Head of Member Services

Data the Key to DigitalTim Adams, Programme Manager

Current Priorities for Local GovernmentDr Andy Hopkirk, Head of Research

Panel Debate: Why isn't Digital Catching Fire… and what can suppliers doChris Haynes, Houghfold Associates


Agenda

Meeting the local public services challenge head on. Steve Vallis, Probrand

A digital platform and toolsRoger Burke-Hamilton, CS Transform

The Supplier Partnership ProgramNigel Bragg , Commercial Partnerships Manager


Agenda






Supplier Briefings

Ian Singleton

Head of Member ServicesJune 2015

Socitm’s New Agenda

• Probably the oldest cliché in Technology

• It’s never been more appropriate as we move into Digital

• Technology is a ‘Means to an End’

• We all know that but……how well do we know our

dog or ‘end’?



• Probably the oldest cliché in Technology• Its never been more appropriate as we move into

Digital• Technology is a ‘Means to an End’

• Understanding the needs and experiences of customers is key

• Socitm has changed its agenda and……is now aiming to help you


• Our services are a means for members to realise benefits and not services that we just sell to members

• Socitm is aiming to be driven by member needs• Public• Third• Private

• Socitm has carried out research, is listening, engaging and discussing member needs with public and third sector members

• Supplier Partnership Programme is there to benefit its members

• Today could be the start of a mutually beneficial relationship


• What does Digital mean?

“It means nothing unless it makes a known difference”

Ian Singleton, Birmingham Suppliers event June 2015

• Digital is narrowing the gap between the customer and technology.

• Digital needs the END to be in context with the MEANS to deliver a solution.

• The market is changing and expects solutions to problems not just technology looking for a problem

• Do you have a solution or at least know the problem your product solves?


• Don’t provide the ‘means’ without understanding the impact on the ‘end’ (or customer experience/need/problem)

• Socitm can help you understand the customer problem

• Officers involved in policy & research• Policy & Research briefing including Integrated Health & Social • Thought leadership and themed networks e.g. LCIOC, PSN, Health

& Social Care, Web managers• Regional meetings, conferences and masterclasses• Collaboration platform open to supplier members• Database of member roles and interests

• Join us through the Socitm Supplier Partnership Programme

Find out more

We are happy to speak to any member/organisation interested in

knowing more about Socitm.

Public Sector:[email protected] Head of Member Services

07887 624 678

Private Sector:[email protected] Relationship

manager07889 665 063


Agenda






Local open data standardsand support services

Enabling capabilities through a

Local Information InfrastructureTim Adams

Programme Manager (LGA)

@DrTimAdamsJune 2015 www.local.gov.uk/lginformplus

www.local.gov.uk/lginformplus@LGInformPlus

The Landscape

• Local Government in England– 353 local authorities; 44 fire & rescue– Delivers over 1500 different services– Has over 42,000 items of data collected about it

• Data challenges– Not conventional data publishers– Business management data– Internal culture change

• Data Extent– Good impression of people and places– Transactional, personal, performance, aggregated data

across 13 functional areas


Overview of the infrastructure

Functions

Services

Datasets

Incentive scheme

Inventory

Schemas

Aggregator

Councils

Areas

Other...

data.gov.uk O D I certificates

Nat

ion

alL

oca

l

harvest

Neighbourhoods

Classifications

Data


Objectives of the infrastructure

• Provide useful data – responding to common requests

• Keep it as simple as possible for councils• Resolve fragmentation, inconsistency and discovery• Enable data users to accurately interpret data and

aggregate it across councils

Hampshire

Durham

Sevenoaks

Leeds

Craven

Westminster

Any council


LG Inform Plus: providing information management services

www.local.gov.uk/lginformplus


esd standards – the home of local government semantics

standards.esd.org.uk


LG Inform Plus: providing information management services



LGA open data pages

Pages at opendata.esd.org.uk help navigate local data

Inventories• guidance on the format• see other councils’ inventories• download in CSV or XML• upload yours in XML• configure harvesting of yours

Schemas• browse schemas used by councils• get guidance on specific schemas• see council datasets compliant with a

schema• get data aggregated across all

councils for a single schema

Datasets• browse and search datasets uploaded and harvested

Uniform Resource Identifiers• search URI sets used to classify data used in local government

• add your own local alternative names for URIs


URI sets for classification and links

Datasets

Schemas

Data items

Def

ine

str

uct

ure

of

Co

nta

in

Local authorities

Official geographies

Neighbour-hoods

Services grouped by function

Other eg:

• Planning categories

• Entertainment types

• Procurement classifications

National mapping


Open data publishing: sources of online guidance and materials



Open data publishing: online guidance

www.esd.org.uk


Guidance on the scheme and schemas

Overview

Submission guidance

Planning schema

Licences schema

Toilets schema


Transparency Code Directives

http://transparency.opendata.esd.org.uk/


Results, benefits, re-useLG Inventories

LG Schemas

Harvesters & Aggregators

countrywide spreadsheets

Apps – Great British Toilet Map


Opening performance data

standards.esd.org.uk


3500 large area & small area metrics

LG Inform: compare/analyse localities

http://www.local.gov.uk/lginform

LG Inform: charts

LG Inform: maps

LG Inform: data

LG Inform Plus: small area drilldown



LG Inform Plus: small area reporting

Direct data feed: API open to all

http://api.esd.org.uk/

Help pages Web services

Data tools

http://stark-fortress-7714.herokuapp.com/

Re-use Apps


Further information

LG Inform Plus: local.gov.uk/lginformplus

Open data: opendata.esd.org.uk

Standards: standards.esd.org.uk

Technical Help: [email protected]

Open data knowledge group:

https://knowledgehub.local.gov.uk/group/localopendatacommunity

[email protected]@[email protected]

http://www.local.gov.uk/lginformplus

http://www.local.gov.uk/lginformplus

http://opendata.esd.org.uk/

http://standards.esd.org.uk/

mailto:[email protected]




http://twitter.com/DrTimAdams

http://twitter.com/DrTimAdams



Agenda






Follow us @Socitm www.socitm.net/linkedin

Current priorities in local government

Dr Andy HopkirkHead of Research

Current priorities in local gov’t

Austerity?

Maturity?Diversity?

Place is the Platform

Socitm Policy Priority Areas 2015


Digital by design


Health and social care integration


Open systems


Whole place/systems/person outcomesPLACE AS A PLATFORM

Local priorities

Digital Insights (draws on GDS Design Principles)

Interoperability standards

Bespoke e.g. building local network capacity

Co-design/co-production e.g. care

Self-service e.g. sport/leisure services

Simple transactions e.g. parking permits

Propensity of service user to participate

Complexity

Common platforms/building blocks

Future priorities in local gov’t

Socitm

Local CIO CouncilVoice!

Influence!


Agenda






The Awkward Truthsabout Digital

Explaining Local Public Sector Reticence

54

Houghfold Associates Ltd . All Rights Reserved. 54

• Technology

• Austerity

• The Suppliers

• Security

• Procurement & Development

• The Digital Divide

• Transformation

• Skills Gap

• GDS Example

• Return of the SI’s

Call of Duty – Digital Ops

55


• Is Digital Technology Sufficient to Effectively Run Public Services– Secure– Scalable– Supportable– Available– Affordable

• Is there an obvious route out of legacy systems• The Cuckoo proposition

• Will open systems ever be trusted

Question 1 - Technology

56


• Can supported change and transformation be afforded ?

• Should this be funded by Government ?

• Can Local Public Services ever deliver this?

Question 2 Austerity

57


• The SME conundrum– Scalable– Reliable– Skilled– Knowledgeable– Engagaable

• Why would the incumbents give way• Positioned• Developed Relationships• Received Knowledge

• Will partnering Work?

Question 3 Suppliers

58


• Is ignoring security a viable way of proceeding ?

• Does Socitm and others have a role in this?

• Is Cyber a significant reality in Public Services

Question 4 Security

59


• Will the Digital Services Marketplace ever really work for LPS?

• Is the GDS design Approach the way?

• Should Development be brought back in-house?

Question 5 Procurement and Development

60


• Should some service just be digital no go zones

• What do we do with those who cant/wont work with digital?

Question 6 The Digital Divide

61


• Do we ignore the lessons of history on Digital Transformation?

• Where do we start?

• When will we know when we have arrived?

Question 7 Transformation

62


• Is it a technology skills gap?

• Why would you work in LPS Digital?

• Is there a LPS skills gap?

Question 8 The Skills Gap

63


• What example?

• Are GDS, now, part of the problem (Creationism in Digital)?

• Is the answer shared resources, systems, infrastructure etc……?

Question 9 The GDS Example

64


• Can we ever divorce from SI’s?

• Will SI’s now go beyond technology?

• Are LPS going to be a thing of the past ?

Question 10 The Return of the Jedi SI


Agenda



The Supplier Partnership ProgramNigel Bragg, Commercial Partnerships Manager

Public Sector Challenges … Head onSteve VallisJune 2015

Europe’s largest IT marketplace onlinePlus, managed procurement servicesCIPS accredited personalised buying experience

3,000 customers

Managed IT services and solutionsAward-winning technical service excellence

300 customers

Platforms and applications for business transformationInnovative software that drives smarter workingProven globally in 150 countries and 27 languages

200 customers

IT P

RO

DU

CTS

IT S

ER

VIC

ES

SO

FTW

AR

E

Innovation Challenges

PS Culture - fear of failure and red-tape Innovation without risk

Cost saving

Competitive advantage

Automation simplicity

IT departments under extreme pressure Businesses want to ‘own’ projects Digital skills shortage – cost of skilled people soaring

Our Problem

Industry standard skills required

Business AnalystScoperMultiple DevelopersCreatives & DesignTesters

Long production cycleVery expensiveLots of stakeholdersGoes wrongDifficult to scaleRisk

The Old Model

Big Opportunity

Huge demand for diverse web and mobile applications

U.S. on track to spend $575bn+ on enterprise app dev by 2018. Gartner

I need a system now

I want a P.O.C. in weeks and deployment in a few months

It must be flexible, easy to change and configure

Fully compatible and integrate seamlessly with legacy systems and data sources - ‘Systems of Record’

Commoditised for easy re-use in other system

The Response

Be disruptive

Challenge the norm

Let’s build a platform so non-IT people can ‘Go Create!’

The Solution

OneImplementer

Without code

Rapid Application development

Powerful enterprise level solutions

The UK’s first no-code app platformCreate advanced web and mobile apps quicker and cheaperAutomate business processes, fast

Drive efficiency. Transform productivity.

PROBLEMSuffering with a skills shortage in digital. Demand is huge for applications.

SOLUTIONKnowledgeKubeA Platform to build applications. Recruit team. Non IT and Apprentices.

Grow team to 15, start building applications.Grow platform functionality, e.g. Data Sources

Team of 25Complete Case StudiesAdd AnalyticsCode CompleteCESG accredited

2012

2013

2014

Launch aPaaS on Azure Develop full training suite

2015

Feature rich enterprise apps 77% quicker and 87%

cheaper than our dev resource

Blue chip tech giant

“”

Successful assessment day recruit (25) came from a Systems and Analysis role following completion of her Information Systems degree.

Despite only recently joining the team, she has provided a great input.

With previous experience in Marketing roles (22) joined the team after university with no IT experience but has settled very quickly into the role.

Graduate of Business Marketing and is thoroughly enjoying his role.

Graduate with an MA in Medieval History (26) joined the team with no IT experience, after working as an Assistant Librarian.

Has education up to GCSE level with a keen interest in rugby, the outdoors and gaming. Came via Birmingham Met College as an Apprentice.

Successful assessment day recruit (21) has previously worked in Accounting roles due to his interest in maths but he also spends his free time gaming.

He has a degree in Mathematics.

Apprentice (17) joined the team following successful completion of her apprenticeship.

Educated to GCSE level and an excellent kickboxer, she has progressed so much during her time on the team.

Proven Implementer Profiles

Mature apprentice (29) had previous roles as a security guard and as a retail supervisor.

Has education up to GCSE level. Came via Birmingham Met College as an Apprentice.

Graduate in Nursing (29) who previously worked in a Call Centre providing Customer Service.

She has shown huge potential in such a short space of time and is Acting Manager when the Department Manager is out of the office.

Successful assessment day recruit (22) previously worked in McDonalds and at Aston Villa Football Ground, came to Mercato with no previous work experience in IT.

Completed an Event Management degree.

‘Your no-code application platform’

So, what’s in it for you?

Monthly Recurring Revenue and self-serve! “I’d like to do more higher net margin software business” “I’d like to start offering custom apps to customers” “I’d like to improve stickiness with clients”

KnowledgeKube is an aPaaS in the Cloud You can deliver advanced SaaS apps to your customers Sell enterprise licence

Rapidly scale and respond to market opportunities What’s your appetite?

Thank youQuestions?


Agenda




A digital platform and tools

June 2015

[email protected]

Transform 360 on KnowledgeKube

Citizen Service Transformation

What I will cover

1. A user perspective on the KnowledgeKube platform

2. A practitioner perspective on the challenges faced now

by UK local government

3. How Transform 360 - the application suite we have

developed on the KnowledgeKube platform - helps local

government to deliver citizen-centric, digitally-enabled

business transformation

4. Our partnership approach, and the benefits it offers to

you


Who we are

‒ CS Transform is a global leader in government transformation

enabled by technology

‒ A boutique business but we sit at the top table, shaping policy and

decision-making at the most senior levels

‒ Our unique asset is our high-value IP, which forms the basis of the

only global standard for government transformation and the UK

British Standard for city transformation (BSI PAS181)

‒ This IP is embedded in a unique set of applications that support

transformation in governments (and industry) – Transform 360

‒ We license our applications, business tools and processes to

government and channel partners

CUT COSTS& MAKE

CUSTOMERS HAPPIER

Reduce risk

Speed up delivery

Our proposition


Our customers

Australia Bangladesh Botswana Canada China Croatia Denmark

Egypt Ethiopia Finland France Greece Hong Kong India

Italy Japan Jordan Kazakhstan Kuwait Latvia Macau

Malta Malaysia Nigeria Mozambique New Zealand Poland Romania

Singapore Slovenia South

Africa Sri Lanka Taiwan Thailand

Tunisia Turkey UAE Ukraine UK US Zambia

Governments worldwide: at national, state and city levels

UK Government

Global international organisations

Blue chip private sector organisations

40+

Countries

http://www.intel.com/index.htm?iid=HMPAGE+Header_1_Logo




http://www.ezgoveurope.com/index.htm

http://www.dell.co.uk/









The end of salami-slicing

‒ Technology enabled business transformation is

happening (there is no other way)

‒ But transformation programmes usually overspend and

under-deliver (because it’s a tough and complex to do)

‒ And there isn’t much confidence in what’s gone before

‒ PAS181 provides the business solution – its either that or

make it up yourself!

‒ We help you exploit the business transformation

opportunity with Transform 360


PAS 181: the Smart City Framework


PAS181: the Smart City Framework



An operating model for smart cities

All about leveraging the existing landscape

And using data and technology optimally

Set to be an ISO standard



But transformation is hard

And cities are big and complicated

So that’s why we built Transform 360


utility

solution

services

barrier

customer

Local authority and its providerscosts - assets

“sense of place”

zone ofdisruption

|smart cities|

• Vertical industries• Horizontal systems

WHAT IS DIFFERENT

energy waste

health wellbeing

Triangulation in 3D• Emphasis on • leadership• Collaboration• Citizen centric• Benefits realisation

REIMAGINE SERVICES - TRANSFORM

zone of opportunity


What Transform 360 does for Local Government

‒ Provides a system specifically designed to manage the key aspects of transformation activity and the key performance metrics in Local Government

‒ Provides transformation programme managers with the tools they need to manage programmes – no matter how complex and how diverse the organisation (or collections of organisations) might be

‒ Provides business leaders (eg Board) with relevant MI indicators that show whether the transformation programme is delivering business impacts.

Transform 360:Speeds up transformationDe-risks transformation

Reduces the cost of transformationAccelerates ROI


How it does it

‒ Used by all key deliverers in the programme

‒ Provides the tools to manage all aspect of the programme


How it does it

‒ Used by all key deliverers in the programme

‒ Provides the tools to manage all aspect of the programme

‒ Pre-loaded with a transformation plan and operating

model, which covers: Programme and project management (to individual task level if needed) Budgets People and skills Key internal and external performance metrics

‒ Guides, tracks and interprets the critical components of

the transformation activity


Rapid and secure deployment

‒ Transform 360 operates in a hosted environment – either on KnowledgeKube cloud service or a service from any major vendor (eg Amazon, IBM, Microsoft)

‒ Application environment certified secure to UK Government standards

‒ Available through G-Cloud

‒ Requires no integration with existing IT systems – no dependencies with legacy systems unless desired

‒ Can interface with ERP and other systems (eg SAP)

‒ Users only need a compliant browser and an internet connection


Channel partner model

Our model is to sell though partners

Our offer to partners is licensed business process and the Transform 360 application suite

This puts you in the PAS181 Smart City market

Thank you

[email protected]


Agenda




Supplier Partnership Programme

Nigel Bragg

Commercial Relationship Manager

Follow us @Socitm www.socitm.net/linkedin


Contact: [email protected] 07889 665063

Your key to building powerful relationships in the public sector



Our Supplier Partnership Programme aims to connect ICT suppliers with their target public sector audience in a far more collaborative environment than the traditional vendor/client relationship permits to create an unprecedented offering to the supplier community.

With 23 separate membership services & benefits available, covering Market Intelligence, Positioning & Thought Leadership, Networking, Product Development & Marketing Strategy, the Supplier Partnership Programme helps you build a powerful channel to market that really resonates with the public sector audience


Gold• Limited to 20 premium places• £13k

Silver• Ideal for SME’s• £7,500

Bronze• Suitable for small companies• £995




MARKETINTELLI-GENCE

POSITIONING & THOUGHT LEADERSHIP

NETWORKING

PRODUCT DEVELOPMENT & MARKETING

STRATEGY

SOCITM ACCOUNT

MAN-AGER

IT Trends Re-port

Benchmarking Data

Policy Briefings

Research & News Briefings

Socitm Partner

Branding

White Pa-pers

Co-branded research

Sponsor-ship oppor-

tunities

Mass member communications

& social media

Access on-line member communities

Regional & National Events

One to one briefings

with Socitm senior man-agement

Proposition Testing Ser-

vice

Bespoke events hos-ted by So-

citm



Market Intelligence

• Access to sector-specific research and news briefings

• Policy briefings keep you up to date with changing public sector priorities, legislative & compliance re-quirements

• Annual IT Trends Report will keep you abreast of all cur-rent service delivery & technology challenges in public sector

• Access historical & current repository of local authority benchmarking data measuring ICT spend and many other KPIs



Positioning & Thought LeadershipBranding for your web-site & comms to Socitm membersPermanent profile on and link from Socitm website

Advertising & editorial oppor-tunities in our quarterly mem-bers magazineIn Our View

Co-branded So-citm Research Re-ports

Publish and distribute white papers to Socitm audience



Networking

October 19th 2015 – October 20th 2015

Leicester

…or let us send a sponsored message to our entire membership on your behalf



Product Development & Marketing Strategy

Believe it or not, these people know public sector IT inside out

YOU CAN USE THEM

TO

SHAPE & INFORM YOUR APPROACH TO PUBLIC

SECTOR PRODUCT DEVELOPMENT AND

MARKET POSITIONING

BUILD BESPOKE EVENTS SO YOU CAN GET THE

APPROPRIATE MESSAGING IN FRONT OF THE RIGHT

PEOPLE





THANK YOU VERY MUCH FOR LISTENING

ANY QUESTIONS?

FOR FURTHER INFORMATION PLEASE CONTACT ME

[email protected] 665063


Government & Nonprofit

Socitm Supplier Briefing Birmingham