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DESIRABLE
POSSIBLE VIABLE
What is desirable from a user perspective?
What is possible from a technology and legal
perspective?
What is viable from an organisational perspective?
Taking a design-led approach prioritizes three key things: 1. Ensures a desirable experience; 2. Optimizes operational efficiency; and 3. Maximizes operational effectiveness.
Why we applied Design?
Care Community Hub Innovative solution to address barriers in health worker motivation Provides knowledge, learning, motivation and communication tools through mobile technology
Social Connectivity Family Colleagues Environment (e.g., religion, personal
relationships)
Professional Connectivity • Career development • Environment (e.g.,
accommodations, security, pay disbursement, working conditions)
Intent and Plan
Research and
insights
Ideas and prototypes
Formulate and
Evaluate Im
plem
ente
d Ch
ange
Initi
ate
1 2 3 4
Learning Center
Point-of-Care
Center
Achievement Center
Staying Well
Center
Planning Center
Supervisor Dashboard
How Did We Get Here?
D i s p i r i t e d R e s i l i e n t
P u r p o s e -d r i v e n
P a y c h e c k -d r i v e n
M A R Y
Nurses user group For this user group we identified three key dominant user profiles.
N A A N A
M I C H A E L
N
P e r s o n a s
Project initiation
1:1 Interview
Intent statement Business modeling
Context mapping Specifying requirements
Scenario planning Usability testing insights
Strategy development
Process mapping
Efficiency review System re/modeling
Personas User research
Evaluate
Build and test
Journey mapping
Ideation Visual design
Prototyping Collaborative workshop facilitation
Information design
Capability building
Managing change Managing risk
Blueprinting documentation
Success assessment
Release plan & resourcing
Community Benefits Health is testing a community incentive model to improve MNCH outcomes in Ghana
U
to assess how well the CBH activities adhered to the original design of the project during implementation (fidelity) including the level of activities delivered and participation (dose delivered and received/reach), the level of satisfaction among participants, the methods of participant recruitment, and quality of program management.
to examine the proposed change pathways in the theory of change to document the emergence of preconditions, intermediate and direct outcomes, explore the underlying drivers of change, and assess the integrity of the project design
to examine the role of contextual factors on CBH intervention.
to provide data during the course of implementation to facilitate real-time, or close to real-time, feedback to program staff thus facilitating a continuous learning process and program adaptation
Process Documentation allows us to apply design principles when doing period intensive user level research on the overall implementation of the program.