The Team Behind the Team:

Relational Competencies for IT ProfessionalsCHRISTIE BORCHIN, DEPUTY DIRECTOR, DEPARTMENT OF TECHNOLOGY

SUBBARAO MUPPARAJU, CHIEF INFORMATION OFFICER, DEPARTMENT OF FI$CALREBECCA SKARR, CHIEF INFORMATION OFFICER, DEPARTMENT OF GENERAL SERVICES

SCOTT REILLY, ACCOUNT EXECUTIVE, VMWAREDAVID PIZZO, ACCOUNT MANAGER, NETAPP

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Topics• The New Role of IT• The Team Behind the Team Concept• Relational Competencies • Case Study: FI$Cal • Case Study: DGS ABMS• Case Study: NRA

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The New Role of IT• IT is No Longer a Support Service

• IT is now core to business strategy, innovation, and customer experience• IT partners and collaborates with every business function

• New Era of Work• Complex matrix teams• Project-based teams assembled around specific initiatives

• Vendor Influence• Vendors collaborate with IT and business partners• Contractors influence innovation

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The Team Behind the Team Concept

Enabled by

Business Teams

IT is the Key Business Partner and The Team Behind the Team

Support Structure: Consultants, Partners, Personal Network

Enabled by

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Relational CompetenciesTo lead and succeed as The Team Behind the Team, IT professionals need to accelerate their relational competencies in these areas:

Candor and Accountability• Purposeful relationships• High social sensitivity• Support, not push back• Won’t-let-you-fail relationships

Coaching to Results• Elevated strategic view of the

business• Increase ability to deliver on

strategic promises

Consulting to Drive Strategy• Bridge between the broader

organizational strategy and the realities of implementation

• Earn the right to be influential

Elevated Vendor Relationships• Valuable, consultative partnerships• Anticipation and innovation

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Case Study: FI$Cal in 2016• Desired Outcomes

• Complete Five Major Projects on Time and Budget• Complete Statewide Rollout of Budgets System• Upgrade Technologies for Five Year Supportability

• Challenges• Approach and Cost for Technology Refresh• Budgets System Performance and Scalability• Onboarding New Departments in Six Months• Brand New Applications• Critical DGS-ABMS Functionality• Ongoing Production Support • Labor-intensive Conversion and User Access Fulfillment Processes

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FI$Cal in 2016: Real Relationships Driving Real Results

Candor and Accountability

Coaching to Results

Consulting to Drive Strategy

Elevated Vendor Relationships

Relational Competency

Key Outcomes• Increased focus on problem solving• Mutual accountability between business and IT• Strong sponsor support• “Can do” attitude

• Increased team productivity• Increased collaboration• Innovative approach to testing (functional, performance, DR)• Exceptional team commitment

• Innovative solutions• Increased adoption of newer technologies (e.g., cloud)• Enterprise thinking• Service orientation

• Collaborative problem solving• Increased focus on solutions, not sales• Service beyond the expected service

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FI$Cal in 2016: Key Outcomes• Completed all Projects on Time with

Substantial Savings• Completed Budgets Statewide Rollout• Upgraded Key Technologies for 5 Year

Supportability & Full Production Scalability

• On-boarded Six New Departments• Implemented BI Applications• Implemented DGS-ABMS Functionality• Improved Production Support • Implemented Identity Self Service• Implemented Self Service

Conversions Portal

PeopleSoft (with DGS-

ABMS Functionality

)

Hyperion(Statewide

Budgets System)

Oracle BI Apps

(Financial, Procurement, and Project Analytics)Identity Self

Service Self Service Conversion

s Portal

Legacy Data

Repository

Threat Intelligence

Cal eProcure

Upgraded Hardware and SoftwareFive Year SupportabilityFull Production Capacity

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Case Study: DGS ABMS• Desired Outcomes

• Migration from existing ERP solution, in place for 20 years, to FI$Cal• Conversion of required data• Develop interfaces to 25 legacy systems • Stabilize and upgrade legacy applications to current standards

• Challenges• Largest and most complex department to-date to migrate to FI$Cal• Role Map and Train 1200 DGS employees on FI$Cal • Condensed time frame, want one ERP for the full fiscal year• Changes to “Time Reporting” system, impacts everyone• Limited legacy system documentation• Ongoing Production Support • Magnitude of change – people, processes and technology

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DGS ABMS: Adoption to Change

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DGS ABMS: Pushing Forward, No Going Back

Candor and Accountability

Coaching to Results

Elevated Vendor Relationships

Relational Competency

Key Outcomes• Mutual accountability between business and IT• Implementing new best practices• Close tracking of progress, risks and issues• “We will be successful”

• “FI$Cal is our friend!”• Exceptional team/enterprise commitment• Collaboration here, there, everywhere• Innovative approach to testing (end-to-end extended UAT)

• Specialized Technical consultants with PeopleSoft experience• Increased focus on the right solution• Dedicated on-site team working with business SME’s and IT

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DGS ABMS: Lots of Moving PartsHR/PAL (ABMS

Interfaces)Work Effort

Progress

Readiness Assessment

Initiation Interface Dev Enhancements Documentation Testing

StatusContact Kathy Ruchir Cherry Road Ruchir Ruchir CGI

SPIWork Effort

ProgressInitiation Oracle DB

UpgradeInterface Dev Documentation Enhancements Testing

Status

Contact Kalpana Kalpana Cherry Road Kalpana Kalpana CGI

Global CruiseWork Effort

ProgressInitiation DB Upgrade Interface Dev Enhancements Documentation Testing

Status

Contact Andrew Andrew Cherry Road Andrew Andrew Therese

OFS Online Invoice Services

Work Effort Progress

Initiation ASP to ASP.Net Upgrade

Documentation Interface Dev (phase 2)

Testing

Status

Contact Raza Raza Raza Cherry Road

MaximoWork Effort

ProgressInitiation Maximo

UpgradeInterface Dev Documentation Testing

Status

Contact Charles Vendor Cherry Road Charles

FAMSWork Effort

ProgressInitiation Interface Dev Testing

Status

Contact Wade Cherry Road Wade

OLS Contract Tracking

Work Effort Progress

Initiation ASP to ASP.Net Upgrade

SQL 2012 Upgrade

Interface Dev Testing

Status

Contact Raza Raza Raza Cherry Road Raza

RESD Client Survey

Work Effort Progress

Initiation Interface Dev Testing

Individual Application Projects

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DGS ABMS: Metrics to Support Success Bi-weekly Status Report

OSP Imaging & EDMS As of February 15, 2017

ETS Project Manager: Cynthia Colio OSP Project Manager: Toni Holland

Project Sponsor: Jerry Hill Project Number: OSP1 Governance Priority: 9 Project Scheduled Completion: 12/31/2017 Project Lifecycle Phase: Planning Project Description: Develop an OSP Program to deliver imaging and Electronic Document Management System (EDMS) services.

Schedule: GREEN Risk: GREEN Issues: GREEN

Milestones Scheduled Date Actions/Comments

Selected Imaging and EDMS Technical Solutions reviewed with ISO and EA

2/08/17 Completed

Presentation and Approval Received from Director 2/09/17 Completed Procure Selected Hardware 2/24/17 Bid was posted for scanners and printers. Procure Selected Software 2/28/17 In Progress Procure Selected IT Infrastructure 3/31/17 In Progress Develop Project Management Plan 3/01/17 In Progress Develop EDMS Configuration 4/01/17 EDMS Go-Live for 4 Pilot departments 5/01/17

Accomplishments This Period Planned Activities for Next Period Received formal approval of the Project Charter from OSP and ETS. Document the Solution Services and Business Requirements. Presented project to Director Dan Kim and received approval. Draft Project Management Plan. Discussed the SharePoint SaaS service cloud based solution with

Infrastructure team and Security and received approval. Identify/draft procurement documents for necessary hardware,

SQL/File server and software. Probability Impact Risks Owner Status Medium Medium SQL/File server solution is outstanding and needs to

be identified if procurement is needed or if Simplivity can be utilized.

Gary Renslo Meeting to discuss possible solutions with Infrastructure team.

Impact Issues Owner Status

None at this time.

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DGS ABMS: Metrics to Support Success

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DGS ABMS: Key Outcomes• Completed interfaces and data

conversions on time• Successfully delivered Time Reporting for

all employees on time• Reached 80% threshold for PeopleSoft user

training prior to go-live• Rolled out FI$Cal functionality as it was

validated and determined ready to use• Sustainable legacy solutions replaced end

of life applications• Renewed confidence in IT

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Case Study: Natural Resources Agency• Desired Outcomes

• High Performance IT Service Delivery & Sustainable IT Services Operation• Increase Compute and Data Accessibility, Performance & Services• Cost Effectiveness: Lower CapX Expenditures & Decrease OpX Costs

• Challenges• Traditional IT Government Operations Model• Multiple Departments Commissions, Boards• Utilize Software Defined Technologies and Methods• Technologies Architected from Current & Future Lines of Business• Build an Environment that is engineered for Today and Tomorrow• Consumerization – Promote, Allow, and Drive the progressive self-managed

use of technology capacity and capabilities: When, Where, and How it is needed

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CNRA Data Center: Vendor Relationships• Work with “trusted” products and solutions• Focused on overall solution and finding common ground • Collaborative Problem Solving• Keep “sales” to a minimum • Be an ongoing resource – Commit to today and tomorrow

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Some Key Success Metrics

Policy-based Governance

On-Demand Services (Capacity and Capabilities)

Proactive Operations

Consumption-based Computer Resources Usage$Automated Provisioning

Process

Operations

Architecture

Performance

Financials

Impacts 30 organizations operating in a single

Tier III Data Center – Private Cloud Improved Solution Time-to-Market 97% Virtualized Environment Overall CapX Cost Reduced Overall OpX Cost Reduced “Tripled” Computer Resources

Capacity Technology Capabilities Increased 3x Improvement in Application &

System Performance Improved System Availability by 200% Improved Provisioning Time by 90% Increased Platform, Information, and

Data Sharing Capabilities Improved Disaster Recovery

Capabilities Improved Security Posture Expanded Ability to Effectively Place

Various Workloads

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Questions?