Embed Size (px)
DESCRIPTION
Participants will learn how volunteers, resources and monetary donations will be managed after a Fairfax County disaster. The workshop outlines how volunteer and donation management is collaborated between faith and community based groups, non-profit organizations, business and government during and after a disaster. Community organizations responding to disasters will also learn how they can become a part of this Annex to secure additional resources such as volunteers and donations.
Citation preview
SURVIVE // RECOVER // REVIVE
Partnering in Volunteer Management during Disasters
March 25, 2014
2
Volunteer Management – Important Players
“A system coordinated by the ‘formal’ responders and pre-trained volunteers that can integrate a large number of spontaneous volunteers”
Volunteer/Donations Management Group in EOC: Volunteer Fairfax
Affiliated Volunteers: Office of Emergency Management (OEM) Animal Control Fairfax County-Falls Church Community Services Board (CSB) Fairfax County Fire & Rescue Department (FCFRD) Fairfax County Health Department (FCHD) Fairfax County Neighborhood and Community Services (NCS) Fairfax County Park Authority (FCPA) Fairfax County Police Department (FCPD) Sheriff’s Department Citizen Corps Council (CCC) member agencies Northern Virginia Voluntary Organizations Active in Disasters (VOAD) American Red Cross (ARC), National Capital Region Salvation Army, Fairfax Corps
Spontaneous/unaffiliated volunteersFBOs/CBOs Community GroupsVolunteer communities (Individual, Group, Corporate)
Volunteers – Operating Environment
3
Fairfax County Emergency Operations
Center (EOC)(coordination)
Track volunteer requests
Process & assign
unaffiliated/ spontaneous
volunteers
Request & assign
affiliated volunteers
Demobilizevolunteers
Communicate needs &
volunteer process
4
Volunteer Fairfax
Community Voices
Volunteers
Donations Needs
5
Volunteer Management - Objectives
1. To ensure the safety and security of volunteers and residents.
2. To assist with the needs of residents impacted by the disaster and responding agencies efficiently, in a coordinated, collaborative, fair, and transparent way.
3. To reduce duplication of effort and foster coordination.
4. To facilitate the responders’ ability to effectively perform tasks within the established incident command system (ICS).
6
Volunteer Management – Concept of Operations
STEP 1: OEM notified and will decide to activate EOC.
STEP 2: OEM Duty Officer contacts Volunteer Fairfax. VF will report to the EOC.
STEP 3: Understand volunteer needs or potential needs. Fill initial needs with affiliated volunteers.
STEP 4a: Activation of a Volunteer Reception Center (VRC) to register unaffiliated volunteers. – Modified: Same functions, fewer staff, at worksite/Volunteer Fairfax office– Full-scale: Same functions, full staff, at identified location near impacted area
STEP 4b: Send out messaging via OPA/PIO/JIC to request volunteers, utilizing Volunteer Fairfax Volunteer Now!
7
Volunteer Management Matching Process
Overall Process of Matching Volunteer Resources with Requests
3. Match Volunteers with RequestSpecific skill required: contact affiliated
Volunteer Program Administrators (MRC, CERT, etc.)
If not specific skill & VRC set up: contact VRC Manager to match unaffiliated volunteers
with volunteer requests
If not specific skill & VRC not set up: message pre-established POCs to send request & OPA
will send info to public
2. Volunteer/Donations Management Group Receives RequestEOC Activation: in the Operations Section,
under Human Services BranchNo EOC Activation: Volunteer Fairfax
1. Field Request comes in for VolunteersDirectly from Incident Command Requested based on a projected need
8
Roles of CBOs/FBOs in Volunteer Management
Mitigation/Preparedness Develop and/or update standard operating procedures (SOPs), memoranda of understanding (MOUs), or
plans necessary to implement the responsibilities identified in the Annex. Continue to recruit and train volunteers, as needed.
Response Respond to volunteer requests from the Volunteer/Donations Management Group. Send out volunteer request information as appropriate to volunteers.
Provide management of volunteers in the field if appropriate.
Recovery If engaged in volunteer management support during the response phase, continue operations until
advised to stop by Command.
9
Case Study: Derecho (July 2, 2012)
Messages to the DCT regarding the calls were sent out via email only
Only a 2 hour notice was given for the initial call
Two separate calls were conducted within 3 hours of each other (90+ participants on the first call, over 30 organizations represented on the second)
Determined that donations management did not need to be coordinated from the EOC and large numbers of volunteers would not be necessary
The need for donations/volunteer management did not exceed what the DCT members were already doing as part of their regular services
Feedback from call participants: Good summary of notes after each call Need to restrict call to a certain number of people Hard to hear from time to time Not everyone received notice of the calls (need to have better contact lists) We should have reached out to the DCT prior to Tuesday
