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Volunteering in Care Homes: Personalisation, Equality & Adapting to Change
Denise Hayhurst
What does personalisationin this projectmean for all involved?
Residents
Volunteers
Care Homes
Relatives &
Carers
“personalised support both for carers and those they support, enabling them to have a family and community life”. HM Government (2010) Building the national care service, London. “Importantly, the ability to make choices about how people live their lives should not be restricted to those who live in their own homes. It is about better support, more tailored to individual choices and preferences in all care settings”.Department of Health (2008a) Local authority circular LAC (DH) (2008) 1: transforming social care, London: DH.
Stance on Personalisation
Personalisation for Volunteers
Support
Communication
Training
Reassurance
Information
Guidance
Help
Security
Psychological Contracts
• Safety• Health• Communication• Encouragement• Motivation• Effort
Scheme
Personalisation for Volunteers
“personalised support both for carers and those they support, enabling them to have a family and community life”. HM Government (2010) Building the national care service, London.
“Importantly, the ability to make choices about how people live their lives should not be restricted to those who live in their own homes. It is about better support, more tailored to individual choices and preferences in all care settings”.Department of Health (2008a) Local authority circular LAC (DH) (2008) 1: transforming social care, London: DH.
Stance on Personalisation
Care homes are not all alike
NCVO
Pilot Project Model
1 Volunteer
Training & clearanceprocesses
2 Induction to care home
4 Researcher gathers data and measures impact
operational delivery
3 Care Home manages volunteers
Further training
Ideal Care Home Staffing Structurewith whole organisation buy in
Registered Manager
Assistant Manager
Senior Care Assistants
Care Staff
Housekeeping
Catering staff
Nursing Staff External Activity Provider
Barriers to project model working Demands of new legislation creates
pressure on staff reducing time to dedicate to volunteers
Operations & staffing structure Single staff responsibility
Economics & austerity Cost effectiveness & economies of scale
Care homes are not all alike
To offer inclusion and equality the project model needs to be able to adapt to enable all care homes to utilise volunteers
Staff Turnover
Registered Manager
Assistant Manager
Senior Care Assistants
Care Staff
Housekeeping
Catering staff
Nursing Staff External Activities Provider
XX
X
X
X
NCVO
Project Model1 Volunteer
Training & clearance
2 Induction to care home
Researcher gathers data and measures impact
6 operational delivery & networking
3 Care Home manages volunteers
Feedback
4 Continued external support & management of volunteers
Any Questions
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