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NATIONAL VOLUNTEERING FORUM
VOLUNTEERING IN THE PUBLIC SECTOR: WHAT CAN CHARITIES LEARN
19 JANUARY 2017
#volforum@NCVOvolunteers
WELCOME
#volforum
VOLUNTEERING IN PUBLIC SERVICES: THE ROAD AHEAD
KARL WILDINGDIRECTOR OF PUBLIC POLICY & VOLUNTEERING NCVO
#volforum@karlwilding
Social action and local government: The Cities of Service UK experience
Brian BracherChief Service OfficerPortsmouth City Council
National Volunteering ForumThursday 19th January 2017
Cities of Service - where did it start?
LEADERSHIPSOCIAL ACTION
TO ADDRESS CITY NEEDS
FOCUS ON IMPACT
CITIES OF SERVICE: FOUR DEFINING CHARACTERISTICS
SUITABLE VOLUNTEER ACTIVITIES
10,000VOLUNTEERS MOBILISED
18,500PEOPLE DIRECTLY BENEFITED
4,000 BAGS OF LITTER CLEARED IN BARNSLEY
CITIES OF SERVICE UK HAS ACHIEVED REACH & IMPACT
64 DISADVANTAGED PORTSMOUTH PUPILS LIFTED GCSE RESULTS ABOVE
COHORT & AREA AVERAGE
138 PEOPLE IN TELFORD GROWING FOOD FOR OTHERS
55 OLDER PEOPLE IN SWINDON BEFRIENDED,
AND LESS ISOLATED
23,000 PARCELS OF FRESH FOOD FOR PLYMOUTH’S FAMILIES IN NEED
OVER 125 BRISTOL CHILDREN LIFTED READING AGE BY 6 MONTHS
55 LOOKED AFTER CHILDREN IN KIRKLEES TAKING PART IN SOCIAL
ACTIVITIES
“We’re getting our power back. I think, for a long time, people have been frightened or apathetic of doing things, because they think they’re going to get knocked back.”
Telford & Wrekin Resident
“It’s about understanding what [communities] think is important, and building bottom up approaches with them. This will inform place based work that we do in future - this is a recent development.”
Director of Public Health, Portsmouth City Council
CITIES OF SERVICE UK HAS TRANSFORMED RESIDENT AND COUNCIL RELATIONSHIPS
CITIES OF SERVICE UK : ADVICE FOR OTHERS
PICK PARTNERS TO AMPLIFY REACH
AND IMPACT
REVIEW, ADAPT AND MAKE USE OF
FEEDBACK
MAKE USE OF THE NETWORK
LEVERAGE THE BRAND
FULL TIME VOLUNTEERING AND THE POTENTIAL FOR PUBLIC SERVICES
JAMES PROBERT DIRECTOR OF IMPACT AND STRATEGYCITY YEAR UK
#volforum
MANAGING CHANGE: INNOVATIVE ADAPTATIONS TO MEET AN INVISIBLE NEED
BRYAN ROSSI-ANDERSONAREA MANAGER, SOUTH CENTRALBEANSTALK
#volforum
Managing Change: Innovative Adaptations
to Meet an Invisible Need
Working with Virtual Heads & LACES
• Introduced a special service for Looked After Children, designed to address their particular educational and emotional needs, and delivered by specially-trained volunteers.
• Provide the logistics of recruiting/identifying, training and DBS checking appropriate reading helpers was achieved with planning and timely action
• We do not only support children in school settings, primary and one secondary, but also work in some foster carers homes.
• Each child’s ability, confidence, and enjoyment of reading recorded by their reading helper, using our Reading Record System
Evaluation• In the NW we provided 4,550
one-to-one reading support sessions
• Worked with 65 struggling Looked After Children
• Each receiving at least 35 hours of literacy support each
• Two 30-minute reading sessions per week for a full academic year
• Improve children’s confidence and self-esteem, sociability and communication skills.
• At least 75% of children have progressed by at least one level and will show increased self-confidence and enjoyment of reading, as compared to their level at the beginning, recorded by the Reading Record system
Impact ReportReading Records• 76% were aware of the
Reading Records being used in their school
• 93% agreed it was important to be able to prove the impact of interventions
• 83% agreed the Reading Records were a good way of measuring impact and capturing the progress the children are making
Beanstalk’s Impact• 82% said our service helped
their school achieve its literacy outcomes (81% in 2015)
• 96% said reading helpers helped children to increase their confidence (97% in 2015)
• 94% said reading helpers helped improve their attitude to reading (94% in 2015)
• 95% said reading helpers helped children to increase their enjoyment in reading (94% in 2015)
“I used to not like reading much but now I like it. I read an article in a newspaper about Lamborghini sports cars – I never thought I could read a newspaper! I read in bed now as well. Reading is an adventure – we make funny voices and act out the story. I also like playing games with Anne and we have a laugh”.
“Beanstalk is about getting that special magic back into reading, encouraging children to read for enjoyment and relaxation. There is a unique bond between the reading helper and the child where they spend quality time talking and playing games to enrich children’s everyday language.”- Mrs E Bourdillon, SENCO, Brunswick House Primary School
PANEL DISCUSSION
Karl Wilding, Director of Public Policy & VolunteeringNCVO
Brian Bracher, Chief Service Officer, Social Action Teamand Portsmouth Together Partnership CoordinatorPortsmouth City Council James Probert, Director of Impact and Strategy, City Year UK
Bryan Rossi-Anderson, Area Manager South Central,Beanstalk
Chaired by Jarina Choudhury, Volunteering Development Consultancy OfficerNCVO
LUNCH AND NETWORKING
Tell us what you’re talking about @NCVOvolunteers #volforum
ROUNDTABLE DISCUSSIONS• What you think are your key challenges and
opportunities in relation to a public sector service or body your organisation is working with or interested in working with?
• what we can we learn about managing change in volunteering?
• What opportunities are emerging for new partnerships to support volunteering across sectors?
• What examples do you have or have seen of good practice in this area?
Citizens in Policing
Overview
• Sir Robert Peel – Principles of Policing said: Police, at all times, should maintain a relationship with the public that gives reality to the historic tradition that the police are the public and the public are the police; the police being only members of the public who are paid to give full-time attention to duties which are incumbent on every citizen in the interests of community welfare and existence.
• National Vision: Connecting communities to policing and policing to communities
• GMP Vision: Engaging and involving the community in the support of policing working together to find solutions to reduce demand, enhance service delivery and keep communities safe.
.
Why?
Why?Purpose:
The Citizens in Policing programme enables the Force to strengthen existing relationships with the communities of Greater Manchester, and seeks to provide opportunities for community involvement in policing. By harnessing the energies of local communities to work together with the Force supports us in continuing to reduce demand, keep people safe, enhance service delivery, and increases trust
and confidence in the police service.
Through the Citizens in Policing programme we will provide opportunities to the citizens of Greater Manchester, who have the enthusiasm and skills, to support Greater Manchester Police in making communities safe and help us to improve
links with the community..
29
Citizens in Policing
Directed, trained and supported by
the Force
Special Constabulary
Police Support Volunteers
Volunteer Police Cadets
Engaged with & Supported to
some extent by the Force
NH&HWCrimestoppers
ChaplainsPastors/AngelsStreet patrolsSpeedwatchFaith Groups
Other ‘watch’ groupsVictim Support
Hold police to account or assist
in design of services
Independent Advisory GroupsCustody VisitorsCriminal Justice
AgenciesAppropriate Adults
Nearly 35,000 Citizens in Policing nationally support the police directly plus active citizens indirectly
GMP Police Family
Community
Citizens in Policing:Special Constabulary
Police Support Volunteers
Volunteer Police Cadets
Police Staff
Police Community
Support OfficersPolice
Officers
Citizens in Policing Contribution•Perform a variety of roles•Bring additional / specialist skills•Generate ideas/consultation•Free up officers/staff
Support within Force
•Spread the word about policing•Positive reinforcement of policing•Minority groups targeted/engaged•Development of skills (for future employability)
Support within Communities
•Help improve public trust and confidence•Help reduce demand > make neighbourhoods safer•Enhance service delivery•Build/Strengthen partnerships with communities
Strategic Support for Police Objectives
What is a Special Constable?
• A volunteer Constable• The same powers as a regular PC• The same uniform as a regular PC• The same equipment as a regular PC
What do Specials do?• Work alongside Regular Officers• Special events• Local operations (traffic, drug
warrants, ASB)• General high visibility patrols• Minimum 16 hours per month• Expenses• Required to attend court
Regulations & Standards• Specials are subject to the same
Discipline Regulations & Standards of Professional Behaviour as their Regular Colleagues
• Adhere to the Code of Ethics• Starting at application stage, attitude
and behaviour needs to be of the highest standard
• Social Media• Press• Public Image
Case StudySpecial Constable
Special Sergeant Sophie Rahman
What is a Police Support Volunteer?
• Enhance and support service delivery• Help reduce demand• Involved in a number of areas:
• Local Policing Teams• Public Protection Investigation Unit• Safe Haven• Volunteer Police Cadet Team Leaders
• Do not have “powers” but wear a uniform• No minimum hours requested• Can volunteer from 16 years of age
Case StudyPublic Protection Investigative Unit
Volunteer It’s been so refreshing having Emma work with us. She has
been so positive and enthusiastic which is quite contagious to other
staff members. She is always willing to take on work, be it
shredding, filing, answering the phone or even making drinks for everyone – which sounds really
“below” her, but in fact it’s a great morale boost in an office where brews are forgotten about. I do
absolutely consider her to be part of the team
DI Teresa Lam
I joined GMP in November 2015; when I saw the roleadvertised it sounded perfect for me! I have a keeninterest in offender behaviour, criminal investigations andthe police force, so for me I wanted to offer mysupport and help out wherever possible. It also providedme with the experience I wanted to gain within a policeenvironment for my future career.
Emma Sharrack
Volunteer Police CadetsThe National VPC is the NPCC supported framework for Volunteer Police Cadet programmes across the UK, all of whom share common Aims and Principles. Aims of the VPC:
Promote a practical understanding of policing amongst all young people
Encourage the spirit of adventure and good citizenship
Support local policing priorities through volunteering and give young people a chance to be heard
Inspire young people to participate positively in their communities
Volunteer Police CadetsPrinciples of the VPC:
Each cadet unit should include:
Members aged 13-18
25% of cadets from a ‘vulnerable’ background
Cadets attend Cadet group once a week
Cadets to volunteer 3 hours a month – assisting in community and crime prevention measures
Cadets that represent the diversity of their service area
It is a partnership benefitting employers, their staff and the police service by releasing Special Constables and Police
Support Volunteers to volunteer in the communities they serve.
Organisations can promote Employer Supported Policing by actively encouraging their staff to volunteer as a Special
Constable or Police Support Volunteer.
https://www.youtube.com/watch?v=ZCgroJDU8iQ
2016 Return on Investment• Special Constables gave 228,096 volunteer hours of Policing (equivalent to 110
additional full time police officers)• Police Support Volunteers gave 8654 volunteer hours• Volunteer Police Cadets volunteered around 18,000 hours
However; it's not just about the hours – it's about that connection of policing to communities and communities to policing - all
working together to reduce demand, enhance service delivery and make neighbourhoods a safer place to live, work and study in.
By empowering our Citizens in Policing via their voluntary roles they will help us to achieve the above.
GMP’s Citizens in Policing
Volunteering in the Fire and Rescue Service
Phil LancasterVolunteering Lead for Chief Fire Officers Association (CFOA)
Dave TurtonHead of Community Safety, Cleveland Fire Brigade
The Fire and Rescue Service
• 50 Fire and Rescue Services in England and Wales• Scottish Fire Service• Fire Service Northern Ireland
• The Fire and Rescue Services Act 2004• CFOA
• Prevention
• Protection
• Response
Where does Volunteering come in?
Various Governance Models
Internal Schemes
• Unincorporated Associations• Charitable Trusts• Charitable Companies
External Schemes
What do FRS Volunteers actually do?
• Home Visits• Road Safety• Youth Engagement Work • Post Fire Support• Business Safety• Joint Police and Fire Volunteers
What can Volunteers Do?
• Anything and Everything!!!
• But its got to benefit the Volunteer, the service and the community
Thank YouPhil Lancaster Volunteering Lead for Chief Fire Officers Association (CFOA)Dave Turton Head of Community Safety, Cleveland Fire Brigade
Collaborative Practice- a new model of care
“NCVO – National Volunteering Forum
Volunteering in the public sector – what can charities learn
Thursday 19th January 2017
Alyson McGregor
Director
Altogether Better
W
•NHS National network organisation
• Our team- we are a diverse team of experienced, clinicians, OD & system designers, academics and people with experience of working with over 24,000 citizens who gift their time (health champions)
•Working together we have developed an award winning, evidenced based approach
•Using theoretical models of organisational development and evidenced based practice we have prototyped and scaled a radical system intervention which offers a new model of care•Working in Primary Care, Acute (A&E) , Mental Health settings• Working to develop both vertical (Paediatrics) and horizontal integration (Care homes)
Who we are………About Altogether Better
Why change?
• NHS facing unprecedented challenge• NHS set up to treat infectious disease –
organised around a ‘medical model’• Nature of disease has changed • New demands –supporting people to adapt
and cope with long term conditions, loneliness, isolation, anxiety …..old age
• Primary care no longer sustainable – NHS and social care under pressure
• NHS 5YFV: “more engaged relationship with patients, carers and citizens”
• Clinicians driven by desire for the best consultation
• Need for a new social model of health
Why Change?
“ It’s a rotating door - they just come back again. Patients need people not pills ” Dr Niall McCloud, GP Exeter
• 10-15% Minor ailments – pill, sore throat, headache pharmacist /wise granny• 10-15% depressed, anxious, stress, fatigue. Need a job, some
friends, a loving partner- NOT antidepressants or counselling• 10% obesity & lifestyle related – type 2 diabetes,
hypertension, heart disease . Need to lose 4 stone, move about more, eat fresh food. NOT BP tablets
• 5% Lonely and we are the only social contact• 5-10% just getting old! lots of problems – no cure“Estimate that 40- 55% of patients I see every week could be better supported by someone else – they don’t need to see someone with 5 degrees”
For people with LTCs
A new mind set“Health is the ability to adapt and self manage in the face of social,
physical, and emotional challenges (Huber, 2011)
• Systems organise around a purpose
• To change a system we need to agree a new purpose- often best to formulate the new purpose as a question
How do we support people to adapt and change in the face of social, physical and emotional challenges?
• 90 GP Practices in 18 CCG areas• Stumbled across a new model for general
practice: ‘Collaborative Practice’ which is designed to meet these challenges
• Citizens/patients play a pivotal role in meeting this challenge
• If we want to change the conversation we need to change whose in it- and we need to do it together
• Amazing response from the system nationally
What we did in Primary CareEvolving a new model of Collaborative Practice
What happens? Over 55 champions delivering 15 weekly offers/activities….. 63 types offers
”the great story is that lives are transformed. We reach hundreds and hundreds of people every week. People are no longer isolated; they have made new friendships and use services differently”
Linda BeldersonGP Robin Lane
216 ‘types’ of activities…and counting • Community Choir• Ukulele group• Poetry & a pint• Glass painting• Dancing…belly, ballroom, circle!• Film matinees • Improving the consultation
• Signposting • Conversation club• Increasing screening uptake• Quilt making & cross stich• Singing for the brain for people
with dementia• Flu clinic• Christmas lunch !!
WHAT REALLY HAPPENS?
WE SEE TRANSFORMATIONAL CHANGE - CHANGE FROM THE INSIDE OUT
Changing the members of the family TRANSFORMS the family
• it changes the very nature of who the family are-
• it changes what the family does
• It changes what the family knows
• It changes what we notice and how we see the world
• It changes ‘who’ the family know & spend time with
• It changes how the family behaves and the language we use
• Staff morale improves & workload shifts
• People come out of silos and organise around purpose
• The practice can offer alternatives
• Practice list size increases• Clinical consultations go down• Receptionists take leadership
role• It becomes embedded and is
sustained without ongoing funding
It works…for staff
“Whooooooooo hoooo….. This is the bestest workplace in the world and proud to be part of it…such a good team.” (Primary Care Nurse, Gateshead)”
• Better health outcomes • Patients are supported to live well with LTCs• Patients better understand how to use services• Growing community cohesion
• 94% increased levels of confidence & well-being
• 94% acquired new knowledge related to health and well-being
• 99% increased involvement in social activities and social groups
“It really helped me get back on track…it was about isolated and lonely people…and I was one of them , basically left to rot . When you invited me that day, it saved my life.”
It works…for people
• Stronger link between practice and community• “We’re a community centred practice now” Practice Nurse,
Newcastle
• The practice evolves new ways of doing things• The recognition of the resource and resourcefulness and
generosity of citizens who use their services leads to the possibility of changing the way that they provide services
• Amplifies and connects voluntary and community organisations to practice
• Practices describe this as simply become ‘how we do things round here’
When it works the practice evolves
What Altogether Better LearnedQuantitative evaluation: Over 500 champions & over 100 practice staff
Qualitative evaluation:142 depth interviews, Discourse analysisAltogether Better : Working Together to Create Healthier People and Communities: Bringing citizens and services together in new conversations’. Available shortly at www.altogetherbetter.org.uk/publications
Key Lessons• Complexity – paradigm shift in the way
we work as facilitators of change• Developed a useful framework for
evidencing individual mental wellbeing connecting 216 champion activities to the 5ways to wellbeing
• Challenge of working in liminal space
PHCs: balanced between two world views
• Roles, qualifications, titles• Fixed and legitimised
identities• Processes & structured
interaction• Protocols and pathways• Fixed definitions• Data • Hierarchy, authority• Monetary economy, fixed
ideas of currencies and exchange
• Planned order
• People with myriad and unique skills, interests, values, beliefs, needs
• Multiple and fluid identities
• Human interaction• Flexibility, improvisation• Stories • Relationships• Non-monetary, fluid
ideas of exchange and reward
• Emergent order
The ‘Life world’ Formal Systems/Institutions
PracticeHealth
Champions
Reproduced with permission of Linguistic Landscapes Ltd. 2015
This is………..• gentle & subversive OD which transforms general
practice
• modelling a 3rd way of working
• changing the ‘practice team /family’ and becomes ‘ simply how we do things round here’
• work that amplifies and connects existing offers- linking into the existing social prescribing programmes & offers from the 3rd sector
• sustainable ….without continual funding
Your questionsThis is meaningful and fun…..
Why it works?• We change the conversation by changing who is in it• We work on the things that matter• We follow the energy in the room• We focus on what works• Everyone matters• We work alongside people• Everyone brings unique offers & insights • We don’t walk in other peoples shoes- we ask them to join us• We do things with people …not to or for people• We create the conditions – invisible glue • Relationships matter• We don’t ask what's wrong. We ask what's possible?• It is meaningful and fun!
Phil's Story
A story of the first day in the department
Innovating for Improvement
© Altogether Better 2017
The Innovating for Improvement programme aims to improve health care delivery and/or the way people manage their own health care by testing and developing innovative ideas and approaches and putting them into practice.
Our award will help us develop our model in care home settings.
Why care homes & general practice?
• Working harder is not the answer• Working together to understand ‘the whole’• How can we make it better for everyone
Innovating for Improvement
© Altogether Better 2017
We might see a future where:
• Older people live better lives for longer remaining part of the community involved in a plethora of activities
• Staff feel less pressure and work is meaningful and fun
• Care providers see a sustainable business model
• CQC ratings improve• An extended care team is
created• Care improves
…where anything is possible!!
Chat to us altogetherbetter.org.uk http://twitter.com/altogetherbeter
NCVO champions the voluntary sector and volunteer movement to create a better society.We connect, represent and support over 11,500 voluntary sector member organisations, from the smallest community groups to the largest charities.This helps our members and their millions of volunteers make the biggest difference to the causes they believe in.• Search for NCVO membership• Visit www.ncvo.org.uk/join• Email [email protected]
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