10 Mobile Must Dos For Great Patient Experience

10 Mobile MUST DOs for Great Patient Experience


A systematized patient-centric healthcare system aptitudes great patient experience…and MOBILITY

is the facilitator for establishing this seamless ecosystem.

Disparate apps would ease up few processes here and there but would not offer a holistic solution to address the pain points of patients and providers.

Is there a way out? A win-win situation for both patients and providers?

Yes – adopt enterprise mobility!

Here are 10 Tips to Get You Started.

Providers struggle to keep up with the changes by implementing mobile apps.

NO! Does it help?

Streamline Patient Registration1

Simplify the registration process for patients with mobile devices

Enable bedside patient registration for critical cases that need immediate treatment

Enable secure integration with patient information (EHR, payers, family, etc.)

Subscribe patients to mHealth informatics

Automate appointment scheduling

Receive opt-in on mobile from patients for email, SMS, direct mail or phone communication from hospital


Total patient registration

time for diagnostics

is 15-17 minutes

Did you know?

Leverage Mobile for Patient Education2

Incorporate mobile devices such as iPads to deliver educational videos to waiting patients

Enable patient-specific and disease-specific education for self-care

Enable social health informatics for patient participation and peer interaction.

Facilitate data mining of mobile devices to reveal societal and lifestyle patterns for research and root cause analysis of diseases


Transform waiting periods to educational opportunities

Nationwide, patients spend an

average of 21 minutes as they wait

to see their docs, according to a

recent analysis of data from over

700,000 physicians' offices.

Doctor

Leverage EHR Integration for Accuracy and Transparency3

Enable doctor’s access to complete EHR history– allergies, hospitalizations, congenital issues, treatments administered in the past, etc.

Enable physician’ collaboration with peers via mobile dashboard

Add newly collected facts (symptoms) to EHR for updated view

Minimize manual errors and promote patient participation

Improve patient understanding and simplify next steps with clear communication on secured email - lab tests, lab location, referred doctor, etc.

Schedules

Consult

Reports

Consult History


According to the “Mobile Usage in the Medical Space” survey

conducted by AmericanEHR, physicians who have adopted an EHR

perform 11.2 activities per week on their smartphone.

Add Value to Point of Care with Mobility Solutions4

Improve patient understanding with visual mobile solutions on tablets for specialists to explain physiological processes, tests, expected results, error margin, etc.

Healthcare providers in the U.S. will spend more than $4.4 billion on mobile point-of-care technology in 2015, up from almost $2.8 billion in 2010, representing an annual growth rate of 9.9 percent

Support quality patient care by enabling video collaboration between physicians and specialists for consensus on diagnosis and treatment plan

Save doctors’ time by enabling text and voice entry to update EHR

Enable dieticians, nurses, and therapists to check orders, keep track of special needs, and review test results on mobile during ward rounds

Annual growth rate 9.9%

2010

1

2

34 5

2.8 billion

67

8

9

2015

1

2

34 5

4.4 billion

67

8

9


Streamline Hospital Workflow5

Automate appointment scheduling by integrating EHR with Hospital Information System (HIS)

Reduce administrative workload and divert staff to patient care

Optimally leverage medical specialists’ time for greater coverage of patients

Streamline hospital processes by enabling data transfer through simple to use, single tap mobile solutions

Integrate siloed hospital departments for quality patient care and efficiency across wards, front desk, nurses, doctors, and other approvers

Minimize resource wastage


17.4%

24.2%

58.4%

A caregiver spends

58.4% of his/her

shift time in

documentation

Miscellaneous Delivering Patient Care

Optimize Hospital Administration6

Enable hospital staff to work on the go – doctors, nurses, clinicians, front desk, ward staff, etc.

Speed up patient release processes by enabling quick approvals on mobile dashboards

Enable instant alert mechanisms across departments during emergencies

Enable 24x7 quality healthcare with mobile solutions that enable remote con-sultation and treatment in the absence of specialists

Ensure quick communication with Payer as required through mobile apps

Leverage mobile telemedicine solutions to reduce heavy film and print development costs

Here is why optimizing hospital administration is important!

According to the AHA, in 2011 approximately 5,754 registered hospitals existed

in the U.S., housing 942,000 hospital beds along with 36,915,331 admissions.

By 2020, a shortage of 91,500 physicians is expected in the U.S.


Ensure Timely Patient Communication & Understanding 7

Push billing and operative procedure cost details to patients via mobile dashboards at front desk

Ensure patient understanding by documenting expected challenges, treatment risks, etc. in secured emails and using medical mobile solutions for demonstrations

Enable real time updation of EHR by doctors as they meet patients on rounds

Implement mobile barcode methodology to ensure accurate medication dosages to patients in wards

Train and implement staff on risk assessment tools to verify patient's state and chances of readmission


“An estimated 80% of serious medical errors involve miscommunication between caregivers when

patients are transferred or handed off.”

Leah BinderLeapfrog Group President and CEO

Improve Operative Performance & Outreach8

Enable 24x7 effective healthcare through mobile solutions that enable remote consultations and surgical assistance

Enable mobile video conferencing tools to support collaborative diagnosis for accurate treatment

Extend the outreach of healthcare to remote and rural areas with remote mobile healthcare solutions

Support surgical training modules on tablets for surgeons to view and participate in interactive medical procedures

Assist surgeons by displaying endoscopic camera views, echo images, etc., on mobile devices

25

20

15

10

05

2007 2008 2009 2010 2011 2012 2013 2014 2015 2016

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$3.9 billion

$8.9 billion

$20.9 billion

The U.S. market for advanced patient monitoring systems


Reduce Patient Readmissions9

Ensure patient understanding of post-operative and post-release instructions through secured email to patient and nominated family members

Empower patients with mobile access to EHR

Enable mobile calendar for patients to review appointments, and automate appointment and prescription reminders

Enable post-discharge video conference with doctor if needed

Support self-care by providing accredited health monitoring mobile devices for patients to take home

Reduce patient readmission rate

Fact

75 percent of Medicare hospital readmissions (4.4 million patients) may be preventable, suggesting potential savings of up to $12 billion

in annual Medicare spending.


Patient Survey & Preventive Care10

Engage patients on mobile survey solutions post treatment or post release to get their feedback

Gather common family history on heart disease, high blood pressure, diabetes, arthritis and certain cancers, etc. and offer follow up treatment reminders, nutritional services, exercise information, etc. through mobile patient portals

Collect demographic data to address or drive awareness of regional, ethnical or culture related medical issues


7 out of 10 deaths among Americans each year are from chronic diseases (such as cancer and heart disease), and almost 1 out of every 2 adults has at least

one chronic illness, many of which are preventable.

Did you know?

Contact us

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Marlborough MA-01752

USA sales:+1 781-583-1144 fax: +1 508-519-9180

email: [email protected]


Health & Medicine

10 Mobile Must Dos For Great Patient Experience