Artromick Choosing And Implementing A Mobile Hospital Cart Solution

Finding a Clear Path to Successful Selection and Deployment of Your Mobile Computing Enterprise.

Tom BurnsVP National AccountsArtromick

Todd RossMarketing DirectorArtromick

Thursday - September 17, 20092:00 pm Eastern / 11:00 am Pacific

Enterprise Essentials eLearning SeriesSuccessful Mobile Computing Project Management

© 2009 Artromick | Proprietary + ConfidentialEnterprise Essentials eLearning Series October 20, 2009 1

Success in Mobile Computing

Why does a mobile computer cart program or solution work so well at one facility, but fail at another facility?

How do we determine successful mobile computing?

What factors correlate to successful implementations versus unsuccessful?

Key Questions:

© 2009 Artromick | Proprietary + ConfidentialEnterprise Essentials eLearning Series 10/20/2009 2


Review of past deployments cross referenced by products and services and reconciled them with field support reports.

Looking for success defined as an average percentage of carts available over 6 months of deployment.

Uptime percentage equals:

total carts available total carts deployed


There are commonalties in successful mobile computer cart deployments:

Cart was defined and integrated

Trial was scripted, managed, and measured

Close supervision of a “live” pilot

Staging and Class lab was pre-planned and organized

Vendor co-ownership of deployment

Prescribed Post-Deployment support plan




Computing Options Peripheral DevicesVendor Accessories & Options

Fully-Integrated Cart Solution


Trial and Pilot were defined, measured and meaningful.

This process mirrored the scripted point-of-care workflow process being adopted.

Multi-disciplinary:ClinicalEngineeringITInformatics Pharmacy

Vendor assisted.

Set goals to define what ‘success’ looks like.



Project was well staged and class lab was established.

Be sure vendor is aware of your timetable and the key drivers for staying on time.



Project Deployment is co-owned.

Define who is responsible for what; and who is going to be ‘where’, and ‘when’.

Gain understanding and expertise from vendor.

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2

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1

21

3

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Vendor IT Vendor Log. Hosp IT Hosp Clncl.

Sunday, August 02, 2009 1 A 1

Monday, August 03, 2009 2 1

Tuesday, August 04, 2009 B 2 2

Wednesday, August 05, 2009 3

Thursday, August 06, 2009 3 C 4

Friday, August 07, 2009 3 5

Saturday, August 08, 2009 4 6



Dedicated Technical Support

Hospitals and healthcare run 24/7/365

Mobile computing cart solutions require 24/7 support

Inquire on staff, response, and escalation plans

Post Deployment support is rule-driven:



Is 99.3% Uptime a practical achievement?

Assessing the “costs” to reach that benchmark:

What were our vendor costs to reach this level?

Cart design and integration?

Trial and piloting?

Staging – offsite or onsite?

Vendor and/or Internal Training?

Deployment – What level of assistance?

Field technical integration support?

Additional Support, Preventative Maintenance, “Green” battery programs?

Cost of Standard Warranty?





The “Cost of Downtime” can be a tough to cost determine…here’s what we used as opportunity cost.

According to Healthcare Informatics, a study of hospital downtime found that device downtime can be estimated at .52 cents per minute or $31.20 per hour


Common attributes create two mobile computer cart classifications:

Classification AProject managed integrated cart

Classification BDrop shipped interfaced carts




In summary, to optimize your opportunity for mobile computing cart deployment and adoption success, it is critical to:

Clearly define an integrated cart solution

Script, manage, and measure the trial

Closely monitor the live pilot of carts

Pre-plan cart staging and class lab

Gain co-ownership of project from vendor

Utilize prescribed post-deployment support plan


© 2009 Artromick | Proprietary + Confidential

Thank you for joining us.

Tom Burns - [email protected]

Todd Ross - [email protected]

800 848 6462

www.artromick.com

Successful Mobile Computing Project Management

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Enterprise Essentials eLearning Series

Health & Medicine

Artromick Choosing And Implementing A Mobile Hospital Cart Solution