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Net promoter scores and point-of-care surveys.
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Patient surveys and consulting services that deliver happier patients. Guaranteed.
Net Promoter Score (“NPS”)• Gold standard for companies that want to
translate customer experience into profitable growth.
• Based on the research showing customers can be segmented into three categories:"1. Promoters"2. Passives"3. Detractors
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NPS – Three Categories• Promoters (score 9 – 10)
Loyal enthusiasts who will keep buying and refer others, fueling growth
• Passives (score 7 – 8)Satisfied, but unenthusiastic customers who are vulnerable to competitive offerings
• Detractors (score 0 – 6)Unhappy customers who can damage your brand through negative word of mouth
NPS – More Than a Number• NPS = Promoters - Detractors"• Ultimate test for any customer-relationship
metric: "• Does it help the organization tune its growth
engine?"• Does it help employees clarify the job of
delighting customers?"• Does it allow for comparisons of performance
from week to week, month to month?
Kiosk Surveys• Point-of-care
Survey your patients as they check out, or where they receive services
• 10 second survey The fastest, most effective way to learn what your patients think of you
Kiosk Surveys• Place our iPad kiosk at your checkout
station. Our intelligent app surveys patients as they check out (or make their next appointment)
• Survey responses are anonymous so there are no HIPAA worries or expensive and lengthly technology integration issues.
Kiosk SurveysWe ask two simple questions:
1. Net promotor score “Would you recommend us …?”
2. Learning whyBased on the NPS response, we ask a second question to learn why the patient is satisfied or unhappy
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Reporting Features• Get daily, weekly or monthly email reports
that are easy to read and understand"• Learn where and why you are failing your
patients"• Get actionable insights into how to improve
your patient satisfaction"• Access your reports from your phone,
laptop or desktop anytime, anywhere
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