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For anyone involved in helping seniors maintain independent living (friends, family and professionals). This presentation details the benefits of using the Personal Response Medical Emergency System offered by Bay Alarm Medical. I service Santa Clara County, CA and will be happy to personally answer any questions.
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Bay Alarm Medical Overview
About Bay Alarm Medical– History– Values
Product Information– Pricing– System Operation– Monitoring Service/Response
Who We Service
Advantages of Bay Alarm Medical
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Bay Alarm - A Brief History
Founded by the Westphal family in 1946 as a local burglar alarm companyNow in its third generation of family managementBay Alarm is the largest independently owned and operated burglar alarm company in the United States12 Bay Alarm branches throughout California
Bay Alarm protects more than 100,000 residential and commercial customers
Success attributed to the efforts of over 600 employees throughout the state
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Bay Alarm Medical Philosophy
We believe that people shouldn’t have to trade independence for security in the event of an emergency.
Our medical alert service is designed to help seniors living alone retain their independence.
With Bay Alarm Medical customers can continue living the life they love, knowing that whenever help is needed, it is instantly available at the touch of a button.
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Target Demographic
Our services are designed to help people who fall into any of the following categories: – Live alone or left alone for extended periods by caregiver – Use mobility assisted devices (walkers, canes, crutches,
wheelchairs) – Have functional limitations in performing two or more ADL
(activities of daily living) – Live in an unsafe neighborhood, or feel unsafe at home
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Target Demographic
– Have home safety hazards which are not correctable, or expense considerations
– Are more than 75 years of age – Have sensory deficits (vision, hearing) – Have a history of falls – Have been hospitalized within the last 12 months – Are physically frail – Have a history of medication management problems – Have cognitive deficit (not recommended for
Alzheimer's patients)
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Fall Statistics
1/3 of Americans over the age of 65 fall each year
After an initial fall, victims are 2-3 times more likely to experience a second fall
> 40% of nursing home admissions cite falls as a major reason for admission
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Fall Locations
75% of household accidents occur in the bathroom
14% of falls occur on stairs/ steps
23% of falls happen outside of the home, in the yard
CONCLUSION: Falls typically do not happen in locations with convenient access to emergency communication (e.g. phones)
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Response Time
88.5% of fall victims responded to within the first 3 hours are able to return to independent living
97.3% of those who remain unattended for more than 12 hours never return to their home
The probability of surviving a fall is 6x greater if found within the first hour
89% of stroke victims in long term care are placed there due to a lack of rapid treatment
CONCLUSION: Rapid response to fall incidents is a critical driver of positive outcomes
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Personal Emergency Response System
Water-resistant watch/pendant
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PERS Description
Equipment
– Linear: PERS 2400B
– Multiple pendants available
– 2-way voice channel
• Unique customer number sent to call center
– Distance
• Within a home environment
• Alarm signal: 200-300 feet
• Voice: up to 75 feet
• Programmable information
•Contact information
•Access information
•Medical information
•Blood type, prescriptions
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How it works
Press the Alert Button: – Immediately activates your Emergency Response System and
connects you to our Medical Response Alert Center
Live Operator Interaction: – One of our trained emergency representatives will respond to
you within seconds to quickly assess your situation and specific needs
Quick Response: – Medical dispatcher assesses the situation and alerts
appropriate emergency service and/or contact according to protocol
– Our medical dispatcher will stay in contact with you until help arrives
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Comprehensive Response Program
Access– Lock-box, hidden key– Avoids forced entry
Medical– Blood type, medications, allergies, conditions– Ensures immediate access to critical information
Call List– Family, friends, neighbors, caregivers– Alerts the support network
Medical Dispatcher stays on the line until help arrives
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Benefits of a Lock Box
1 time fee of $34.95– Client owns the lock box
BAM services keeps record of lock box information– Notifies Emergency Services of location and code to box
Avoids forced entry– New doors can cost thousands of dollars
to repair
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Facts about the system
What if the operator can’t hear the customer?
– Every alarm that comes in is treated as a medical emergency until that is ruled out. Operators will attempt to solicit a response over the two-way voice system 10 times, after which they will disconnect and place a call to the home phone line. If there is still no response, EMTs will be dispatched.
What if the power goes out?
– The base station comes equipped with a battery that will last up to 30 hours. In addition, our monitoring center receives a signal from the unit when AC power is lost and / or the battery is running low so that we can properly and proactively react.
– The alert button / pendant comes with a battery that will last up to 5 years.
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Product Pricing Information
Item: Price
Monthly Monitoring $34.95
Base Station with Pendant* Included
Additional Pendant $ 34.95
Lock Box $ 34.95
DSL Filter $ 24.95 *$150 charge for unreturned PERS equipment at end of service.
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Order Process
Once an order is placed, a Medical Alert System will arrive within 1-2 business days after shipment. – The system, once received, can be installed, tested
with our 24 x 7 Call Center and ready for service in about 10 minutes.
Orders can be placed online, by phone, or by Bay Alarm Medical Account Managers.
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Advantages of Bay Alarm Medical
Reliability– Responded to over 3 million emergencies– Over 30 years without a service outage
Value– NO long term contract– NO installation fees– NO equipment fees– 100% money back guarantee
Local Account Representation
Installation Support
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Why Medical Alert Systems are valuable
One study concluded that, on average, the use of a Medical Alert Device extends delays entry into a long term care facility by 6 years.
Every 18 seconds an older adult is treated in an emergency room for a fall. Every 35 minutes, one of them dies as a result of their injuries.
40% of nursing home admissions cite falls as a major reason.
Seniors receiving care in the first hour following a fall or emergency have a 90% chance that they can return home and avoid having to move to a long-term care facility.
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Social Services/Discharge Planning Goals….
Provide education and tools that allow for ease of transition from sub-acute care & rehabilitation to home
Partner with community resource providers to satisfy outpatient needs
Foster independent living and improved wellness of patients and provide peace of mind to family members or care givers
Have confidence in the local resources available to patients and know that the products being offered will match the exceptional care provided by your facility and will continue after discharge
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Patient and Care Givers Goals
Patient…
– Strive to return to normalcy– Live life independently and confidently– Comfort and security of home setting– Personal safety & wellness – Cost
Family Member/Care Giver…..
– Safety for patient and or aging adult– Peace of Mind– Reliability of service – Responsiveness and coverage when needed the most/someone
is there when they can’t be there.
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Bay Alarm Medical Goal
Provide patients and their families with 24/7 reliable and responsive access to emergency services, to ease fear of patient safety, and to provide peace of mind to family members and care givers.
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Why Bay Alarm Medical?
Local representation and support
A name you can trust
The most reliable medical alert solution
Unmatched value
