Creating a Client & Family Advisory Council: From Idea to Implementation Lisa Clatney

This Session is sponsored by:

Creating a Patient& Family Advisory Council: From Idea to Implementation

Inspire 2013

Saskatoon Health Region’s Journey

Why create a council?

Facilitate improvements at point of care

More effective planning

Relationship building & increased

understanding

Oncology PFAC

In the beginning….

Qualities of a successful advisors

What keeps councils successful? • Advisors feel listened to

• Feel and can ‘see’ they are making a

difference

• Physician and leadership support

• Council members are dedicated

• Genuine openness & transparency

• Productive meetings

• Ongoing recruitment

What prevents councils from

being successful? • Roles not clearly defined

• Personality clashes not dealt with

• Projects & activities are not meaningful and

not measured for success – need report

cards!

• No active involvement

• Lack of leadership support

“The single most important factor for ensuring the successful involvement of families in policy and program activities is commitment to the idea. This point cannot be overstated. Without a deeply held belief that families have unique expertise and knowledge and that their participation is essential to improving services, true collaboration will not occur.”

Essential Allies: Families as Advisors