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EMERGENCY OPERATIONS CENTER
BASIC TRAINING
Tim HowsonAshtabula County EMA
New Work
New Environment
New Colleagues
Welcome
Learning Objectives1. Review the Emergency Management architecture
and concept of operations, from the federal level to the local level, and the role and mission of the EOC during emergency operations.
2. Better understand how to effectively manage internal and external information and communications during all aspects of an operation utilizing the Knowledge Center.
3. Identify and utilize tools, tactics, techniques and procedures to maintain and promote individual and collective Situational Awareness of the internal and external operational environment.
4. Review methods to effectively assign, respond to and track missions, tasks, requests for information, assistance and resources, originating from internal and external sources.
• Introductions, Administrative Matters and EM Overview
1
• EOC Operational Tempo2
• Federal Emergency Response Overview3
Today’s Overview
• Information Management4
• Situational Awareness5
• Mission Management6
Today’s Overview
• EOC Table-Top Exercise (EOC-TTX)7
• After Action Review (AAR)8
• Graduation9
Today’s Overview
Introductions, Administrative Matters and EM Overview
1
Our 411….
• Your Name• Where you work• EM experience• Technology experience
Start EndOpening Remarks 9:00 9:15
Introductions and Admin 9:15 9:30EM Overview 9:30 10:00Break 10:00 10:15
EOC Operational Tempo 10:15 10:45Federal Response 10:45 11:15Break 11:15 11:30
Information Management 11:30 11:45
Situational Awareness 11:45 12:00
Mission Management 12:00 12:30Lunch 12:30 13:00PNPP Module 13:00 13:45EOC-TTX 13:45 14:30Break 14:30 14:45AAR / IP 14:45 15:15Graduation 15:15 15:30
Administrative ItemsSchedule
Emergency Policy / Procedures
Fire Exits / Alarms
Secure Area
Severe Weather
Power Outage
U / FOUO
What is Emergency Management…
Emergency Management is the managerial function charged with creating the framework within which communities reduce vulnerability to hazards and cope with disasters.
Vision of Emergency Management…
Emergency Management seeks to promotesafer, less vulnerable communities with the capacity to cope with hazards and disasters.
Principles of Emergency Management
We accomplish our mission by being:ComprehensiveProgressiveRisk DrivenIntegratedCollaborativeCoordinatedFlexibleProfessional
Ashtabula County EMA Mission
The mission of Ashtabula County Emergency Management is to utilize effective planning, training, exercise and coordination to continually develop the mitigation, preparedness, response and recovery capabilities for our county, cities, villages and townships for emergencies resulting from all hazards.
• EOC Operational Tempo2
EOC and NIMS
Multiagency coordination is a process that allows all levels of government and all disciplines to work together more efficiently and effectively.
MACS includes a combination of facilities, equipment, personnel, and procedures integrated into a common system with responsibility for coordination of resources and support to emergency operations.
EOC and NIMS
• Local EOCs are the physical locations where multiagency coordination typically occurs and where a variety of local coordinating structures come together to solve problems.
• EOCs help form a common operating picture of the incident, relieve on-scene command of the burden of external coordination, and secure additional resources to help meet response requirements.
Ashtabula County EOC
• The local incident command structure directs on-scene incident management activities and maintains command and control of on-scene incident operations.
• Local EOCs ensure that responders have the resources they need to conduct response activities.
EOC Positions, Roles and Responsibilities
Executive GroupCounty Commissioners
EMA DirectorSheriffOperations Coordinator
Group makes Policy decisions. Group issues public protective action decisions. Group declares State of Emergency
EOC Positions, Roles and Responsibilities
Communications GroupAmateur Radio
Communication OfficerMessage ControllerPIOPIO LiaisonPublic InquiryStatus Board
Group is all about communicating. Internally, Externally. Inbound, Outbound. All public facing resources MUST be approved by executive group PRIOR to release.
EOC Positions, Roles and Responsibilities
Operations GroupAmerican Red Cross Law Enforcement CoordinatorDepartment of Job and Family Services Ohio National GuardEOC Support Staff OSU Ag Extension AgentFire/EMS Coordinator Radiological OfficerHealth District School Services Representative
Transportation Officer
This group fields requests for resources from the field (“missions”). Information that comes into these positions forms the common operating picture(COP).
EOC Operational Concept Overview
The focus of a jurisdiction’s operational planning effort is the Emergency Operations Plan(EOP). EOPs are plans that define the scope of preparedness and emergency management activities for a jurisdiction. Currently Ashtabula County has developed their plan using the Traditional Functional Format. The traditional functional format has three major sections: the basic plan, functional annexes, and hazard-specific annexes.
EOC Operational Concept Overview
In the past, a large portion of Ashtabula County’s Operational Concept focused on operations in response to an accident at the Perry Nuclear Power Plant.While maintaining the high capabilities developed for PNPP, the Ashtabula County EOP is becoming more all hazard and Emergency Support Function(ESF) focused.
EOC Information Management Concept Overview
Information is managed using a software package known as Knowledge Center.This software is capable of situational awareness, resource management and mission requests.Paper copies of EOP and SOG documents are maintained as back ups to the electronic versions.
• Federal Emergency Response Overview3
National Response Framework (NRF)
• The National Response Framework (NRF) is a guide to how the Nation responds to all types of disasters and emergencies.
• Response activities take place immediately before, during, and in the first few days after a major or catastrophic disaster.
National Response Framework (NRF)
• The Response Framework covers the capabilities necessary to save lives, protect property and the environment, and meet basic human needs after an incident has occurred.
• The NRF was updated in 2013.
National Response Framework (NRF)
National Response Framework (NRF)
• Critical Infrastructure • Financial Management • International Coordination • Private Sector Coordination • Tribal Coordination • Volunteer and Donations Management • Worker Safety and Health.
National Response Framework (NRF)
NRF Incident Annexes address the following contingencies or hazards:
• Biological Incident • Catastrophic Incident • Cyber Incident • Food and Agriculture Incident • Mass Evacuation Incident • Nuclear/Radiological Incident • Terrorism Incident Law Enforcement and Investigation.
National Incident Management System (NIMS)
• Comprehensive. • All hazards. • A common operating picture and interoperability of communications and information management. • Standardized resource management procedures for coordination among different jurisdictions and organizations. • Scalable and applicable for all incidents.
Benefit of NIMS
• Enhances organizational and technological interoperability and cooperation. • Promotes all-hazards preparedness. • Enables a wide variety of organizations to participate. • Institutionalizes professional emergency management/incident response practices.• Scalable and applicable for all incidents.
What NIMS is NOT
• A response plan. • Only used during large-scale incidents. • Only applicable to certain emergency management/incident response personnel. • Only the Incident Command System (ICS) or an organizational chart.
• Information Management4
Standardized Reporting Mechanisms
Information is reported using standard forms.Incident Command FormsKnowledge Center Forms
Plain, Common terminology used. NO CODES.
Regular known frequency
Message Management
Target:Use groups.
Prioritize:InformationalNon-UrgentUrgent
Reply:Do you need an answer or not?
Information Flow and Distribution
Flow:Can flow in all directions.
Distribution:Information needs to be shared with
appropriate groups. Information must be vetted and approved before release to the public.
Communications SystemsRadio:
Multi-Agency Radio Communication System (MARCS)VHFAmateur
Phone:Commercial PublicCellular5-Way Dedicated LineExecutive Discussion Line (EDL) Conference CallIridium Satellite Phone
Electronic:Knowledge CenterSkypeTwitterFacebook
Information Sharing Bottom Line
Timely, focused and accurate information sharing is essential for establishing, maintaining, improving & promoting situational awareness and achieving operational success.
• Situational Awareness5
This applies to both you as an individual and the entire EOC as a TEAM!!!!!
What is it?
“knowing what is going on around you in a complex, dynamic environment so you can figure out what to do and how information, events, and one's own actions will impact goals and objectives, both immediately and in the near future.”
Situational Awareness as a TEAM
The success or failure of a team depends on the success or failure of each of its team members. If any one of the team members has poor SA, it can lead to a critical error in performance that can undermine the success of the entire team. By this definition, each team member needs to have a high level of SA. It is not sufficient for one member of the team to be aware of critical information if the team member who needs that information is not aware.
Common Operating Picture (COP)
• A common operating picture is established and maintained by gathering, collating, synthesizing, and disseminating incident information to all appropriate parties.
• Achieving a common operating picture allows on-scene and off-scene personnel to have the same information about the incident
• Mission Management6
What is it?It is what the EOC does…if it is to be successful.
• the processes, procedures, techniques and tools employed by the EOC to receive, analyze, assign and track internal and external request for assistance/information, the effort which results in providing the right support at the right time and place, essential for mission success.
How do we do it?• Knowledge Center provides an integrated, web-
based system for sharing of critical information internal & external to the EOC.
• This tool supports the accomplishment of all EOC core competencies.
Why do we do it?
• Timely and accurate Mission Management is vital to overall mission success.
• The EOC is the direct link and conduit between the State Emergency Management Agency (Ohio EMA), interagency mission partners and the First Responder units providing direct support to the citizens.
STATUS BOARD
Inside an Incident in KC
Green Overview Tab
Inside KC
Blue References Tab
Nuclear Power Overview
Ashtabula EMA
Perry Nuclear Power Plant1300 MW Boiling Water Reactor
Boiling Water Reactor
Perry Plant
Pressurized Water Reactor
Davis Besse and Beaver Valley Plants
Defense In Depth
Emergency Systems
Three Mile Island
1979
Chernobyl
1986
Fukushima Daiichi
2011
Hostile Action Based Incident (HAB)
Differences
• Incident Command System (ICS) is used by first responders
• Incident Command may have protective actions outside of the county protective actions
• There may be no radiological release associated with the incident
• News releases must be approved by the ICP
Emergency Classifications
• Unusual Event– Small problem– No radiation leak is expected– Federal, State, and county officials notified
• Alert– Minor problem– Small amounts of radiation could leak within the plant– Federal, State, and county officials notified
• may begin emergency preparedness actions
Emergency Classifications
• Site Area Emergency– More severe problem– Small amounts of radiation could leak from the plant– Federal, State and county officials notified– Emergency facilities activated
• General Emergency– Significant problem– Radiation could be released outside the plant property– Federal, State and county officials notified
• Sirens will sound• EAS message will be broadcast
Protective Actions
• Recommendations are made by:– Perry Nuclear Power Plant– State of Ohio
• Protective Action Decisions are made by:– County Officials (Executive Group)
• Commissioners• Sheriff• EMA Director
Protective Actions
There are only two protective actions:
• Shelter in Place– Used for short term releases– Residents stay inside buildings– Reduce air intake
• Close windows
• Evacuate– Follow directions on EAS broadcasts– Go to Reception/Care centers for monitoring
Emergency Operations Center
• Established by the Emergency Management Agency
• Coordinates the county wide response• Communicates and coordinates with:– Geauga County– Lake County– State of Ohio– Perry Plant
EOC Staff
• Executive Group– Decisions for county actions
• Operations Group– Resource managers for the various agencies
• Communications Group– Develops public communications– Responds to questions and rumors
Notifications
• Perry Plant notifies:– Ashtabula County– Geauga County– Lake County– State of Ohio
• 15 minute time limit for notifications
• Follow-up notifications every hour
County Actions
• County notifies:– Commissioners– EMA Office – Police Departments– Fire Departments– School Districts– County Agencies
• County has reasonable time to make protective action decisions.
Public Notifications
If protective actions are issued:
• Sirens are sounded– Coordinated with Geauga and Lake counties
• EAS Messages are broadcast– Coordinated with Geauga and Lake counties
Your Role
• You are critical in the successful operation of the EOC
• Suggested Operating Guides (SOGs) provide guidance for your role
• Clear, concise, accurate communications are critical
• Don’t be afraid to ask for help
• EOC Table-Top Exercise (EOC-TTX)7
Scenario
Overnight a tornado has struck the Northeast corner of the county.
Impacted are the City of Geneva and the Village of Geneva on the Lake.
• After Action Review (AAR)8
Who’s WhoLead Contact informationMike Fitchet, Director
Tim Howson, Deputy Director
Janet Boland, Planner/Trainer, 911 Coordinator
Debbie Riley, Admin Assistant
Craig Reiter, PNPP Liaison
QUESTIONS?
• Graduation9
Time Spent
Proj
ects
Wor
ked
On
Get Familiar
Achieve Mastery
Working Toward Mastery
Get Experience
d
Communication
Lean Forward
Continue Learning
Teamwork
Resources• IS-700.A: National Incident Management System (NIMS) An Introduction
http://training.fema.gov/EMIWeb/IS/courseOverview.aspx?code=IS-700.a
• IS-100.B: Introduction to Incident Command System, ICS-100http://training.fema.gov/EMIWeb/IS/courseOverview.aspx?code=IS-100.b
• This slide deck and related resources:<hyperlink here>
