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Ain Aaviksoo, MD MPHHealthIN / Healthcare Design Alliance

Tallinn, September 26, 2013Design Night Festival

Examples and opportunities of user-centered health care services in Estonia

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What are we proud of about healthcare in Estonia?

+Efficiency of health expenditure

+eHealth with a tremendous potential

+Good access to primary care treatment

76%…get a visit to their family doctor within 3 days

(Health Insurance Fund 2012)

+Abundance of technology

itk.ee

regionaalhaigla.ee / healthclinic.eu

epl.ee

+Export of health professionals

+Export of health professionals

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Export of health professionals

What are we proud of about healthcare in Estonia?

Efficiency of health expenditure

Good access to primary care treatment

eHealth with a tremendous potential

Abundance of technology

Which of these actually helps a person with a health need?

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Zubin Damania @ TEDMED2013

It’s about providing care FOR the people, but not TO the people

+What might be my top list of achievements to be proud of about health care in Estonia?

+Good access to primary CARE

Proactive care planning for long-term conditions

Reminders for preventive visits / investigations

Same day walk-in appointment for emergency

+E-services that make life EASIER and more ENJOYABLE

Digital referral SERVICE, which saves time and improves access to hospital specialist care

Digital prescription SERVICE, which saves time and improves safety/quality

ohtuleht.ee

pixel.ee

+Increasingly CLIENT-oriented service

‘Is anybody working here at all?

There are no people waiting in the

corridor!?’

Meanwhile in the doctor’s cabinet …

+What might be the dream for the future to be even more proud of ?

+Personal and caring HEALTH PARTNERSHIP

Personalized HEALTH care by integrating GENOMICS, SERVICING and services around INDIVIDUAL needs+preferences

labtowellness.com

Marsh & McLeod 2006 AFP/Scanpix www.EPL.ee kaudu

+NON-HIERARCHICALinnovation-led health SYSTEM

24/7 advice line

Diagnostic consultant

X-border telemedicine

Family Doctor

Cloud-based health app

Dietary counselor

Your ‘favourite’ health

professional

Clinical drug trial

Hospital consultant

+PREVENTION-LED service orientation

Secondary prevention and care management for

elderly

Primary prevention for young and working-age

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LET’S BRING BACK THE CARING PART! ain@healthin.ee

‘ainaaviksoo’

www.healthin.ee

Healthcare Design Alliance