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Natasha Collins Daniel, ERIC Communications on a shoestring conference www.charitycomms.org.uk/events
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Communications on a
Shoestring
Conference
27 June, 2012, London
#shoestringcomms
Banish the Wee Horror
Natasha Collins-Daniel
ERIC
ERIC Provides…
• Helpline
• Website
• Online Shop
• Leaflets
• Training
1 in 12 children and young people suffer with continence problems
A wee problem or a huge
opportunity?
• Pre campaign – no ongoing media work / strategy / dedicated person
• View that childhood continence problems = taboo / ‘unsexy’
An awareness campaign is born…Why bedwetting?• Helpline calls / trends • Largest group of sufferers
Objectives
• Raise awareness of bedwetting
• Encourage families to contact ERIC
• Increase awareness of ERIC’s services, resources and products
• Position ERIC as the only UK charity providing support
• Increase ERIC’s media coverage
Target audience
Only one in three come forward for help…
• Parents and families• Professionals working with children• Health professionals
Integration
• At first - Opinions divided…
•Lead by ERIC director and media manager
•Whole team involvement – brainstorming, communicating to specific audiences, distributing leaflets
Key messages
• Bedwetting is more common than most people realise
• Help is available from ERIC
Year 2 - Sleepover theme
Creativity
• Wee Horror mascot
• Sleepover theme
• Giant sleepover
• Case studies
Sponsors
Celebrities
Credibility supporters
Campaign tactics
• Relationships developed with key journalists
• Regular issuing of news releases
• Case studies and larger features
• Social media takeover
• Links with other organisations developed
• Leaflets and posters distributed
Viral email
Don’t let the Wee Horror stop at your house!
Campaign tactics
Following year...• Giveaways • Regional statistics • Dr Sarah Brewer as spokesperson • Website takeover• Recruited new celebrities • Asking ERIC supporters to distribute
campaign materials
Viral email
Budget
• Printing of leaflets / posters
• Freelance PR support
First two years - campaign total cost – under £500
Gift in Kind • Campaign visuals – Tangible - pro bono• Leaflet distribution
Rebranding
Campaign tactics
2011• Research to create newsworthy stats
• Mum bloggers
• Cybermummy sponsorship
• Radio 4 Appeal
Results
Results
2009• Helpline calls increased by 25%
• 35 pieces of coverage, 3 radio interviews total reach of over 5 million
• Successfully raised ERIC’s media profile – national coverage received
• 5,000 leaflets and 3,000 posters sent out
• Positive feedback
Results
2010 Helpline contacts increased by 31%
Web hits increased by 17%
The Wee Horror webpage received 2,500 unique hits
Giant Sleepover reached 20,000 people
Campaign recognised by Anne Milton – Health Minister
Brolly Sheets competition – 2,000 entries
37 pieces of coverage, 3 radio interviews and total reach of over 10 million
Achievements
Results
201111% increase in Helpline contacts29% increase in web hits 67 pieces of coverage and 2 radio interviews with a total reach over almost 5 million Social media – increase in Facebook likes andretweets
33% of coverage used the research findings
Radio 4 Appeal reached 1.9 million listeners and raised over £12,000
Lessons learned
• Bold campaign - unique• Made the subject easy to talk about• Creative character • Integrated
Questions?