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I Am a Patient, Engage Me Admit me to your hospital as a person, a fellow human being, not “the next patient”
A Training Exercise for Hospital Units
Copyright Clinical Linkages, Inc.
Explore “Patient Engagement” During Admission Process
How Do We Engage Patients in Our Hospital?
Three experiences every patient
incurs:
They receive an arm band.
They (or a family member)
answers multiple questions.
They remove their own clothes to
wear a hospital gown.
Copyright Clinical Linkages, Inc.
Myself on Your Armband
Look at me, I would like to see your eyes meet mine.
Speak with kindness not efficiency, my answers will be more complete.
Copyright Clinical Linkages, Inc.
Jeopardy on Admission
Hospital Jeopardy
Introduce yourselves, there are so
many of you asking me questions!
If I forget what I told the last
person who asked me the same
question, treat me with kindness. I
am anxious.
Apologize when you recognize
someone else has asked the same
question. You all need to share
information!
What is your Name?
$100
$200
$300
$400
$500
What is your date of birth?
$100
$200
$300
$400
$500
Are you allergic to any medications?
$100
$200
$300
$400
$500
What are you having done
today?
$100
$200
$300
$400
$500
Do you smoke?
$100
$200
$300
$400
$500
When is the last time you ate or drank?
$100
$200
$300
$400
$500
Copyright Clinical Linkages, Inc.
Will You Wear This Gown? Recognize removing my clothes
is an act of submission to your system.
Prisoners and captives give up their clothes.
Treat me as the person I am, not as a captive.
I am embarrassed and anxious, even when I am here for an outpatient procedure.
Copyright Clinical Linkages, Inc.
Partner with Me I want to understand and be part of the team.
Copyright Clinical Linkages, Inc.
![[Challenge:Future] Engage me and I will Understand, Remember and Act!](https://img.pdfslide.net/doc/110x75/54b9d2ca4a7959982a8b458d/challengefuture-engage-me-and-i-will-understand-remember-and-act.jpg)
