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Jeff Rohrs at Cleveland Clinic Patient Experience Summit 2014

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Page 1: Jeff Rohrs at Cleveland Clinic Patient Experience Summit 2014
Page 2: Jeff Rohrs at Cleveland Clinic Patient Experience Summit 2014

@JKROHRS

Page 3: Jeff Rohrs at Cleveland Clinic Patient Experience Summit 2014
Page 4: Jeff Rohrs at Cleveland Clinic Patient Experience Summit 2014

@JKROHRS

Page 5: Jeff Rohrs at Cleveland Clinic Patient Experience Summit 2014

@JKROHRS

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@JKROHRS

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@JKROHRS

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MATT FEEDS HIS AUDIENCE

@JKROHRS

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@JKROHRS

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@JKROHRS

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@JKROHRS

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@JKROHRS

FELIX LAUGHS WITH HIS AUDIENCE

Page 15: Jeff Rohrs at Cleveland Clinic Patient Experience Summit 2014

@JKROHRS

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@JKROHRS

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@JKROHRS

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@JKROHRS

STEPHEN INSPIRED HIS AUDIENCE

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WWW.AUDIENCEPRO.COM

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WHYAUDIENCE?

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MARKETING OF HEALTHCARE

PATIENT EMPATHY

& INNOVATION

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FRAGMENTED

@JKROHRS

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MOBILE

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MULTI-SCREEN

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PARTICIPATORY

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<1990 1990s

EventsDirect FaxDirect MailTelephone

1999 2000s 2014TVRadioPrintDisplay

IMEmailEventsDirect FaxDirect MailTelephone

TVRadioPrintDisplayCable TVWebsiteSearchOnline Display

IMEmailEvents Direct FaxDirect MailTelephone

TVRadioPrintDisplayWebsiteSearchOnline DisplayPaid SearchLanding PagesMicrositesOnline VideoWebinarsAffiliate Marketing

Mobile EmailSMSIMEmailEventsDirect FaxDirect MailTelephone

TVRadioPrintDisplayWebsiteSearchOnline DisplayPaid SearchLanding PagesMicrositesOnline VideoAffiliate MarketingWebinarsBlogsRSSPodcastsContextualWikisSocial NetworksMobile Web

SnapChat/WeChatApps/Push NotificationsGroup TextingSocial DMVoice MarketingMobile EmailSMS + MMSIM EventsEmailDirect FaxDirect MailTelephone

TVRadioPrintDisplayWebsiteSearchOnline DisplayPaid SearchLanding PagesMicrositesOnline VideoAffiliate MarketingWebinarsBlogs/ RSSPodcastsContextual WikisSocial NetworksMobile WebBehavioral Social Media & AdsVirtual WorldsIn-Game AdvertisingWidgetsTwitterMobile AppsGeolocationPinterestVine

CHANNEL (R)EVOLUTION

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FOSSILFUEL

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@JKROHRS

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THIS IS THEHYBRID MARKETING ERA

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WWW.EXACTTARGET.COM/SFF

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93%

58%

12%

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“EFFECTIVE MARKETINGNOW STANDS ON YOUR AUDIENCE’S SHOULDERS.”

- @LIEBLINK & @JOWYANG

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THIS IS THEHYBRID MARKETING ERA

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AUDIENCES ARE ASSETS

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30 SECONDS$4.0-$4.5 MILLION

@JKROHRS

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@JKROHRS

$20 BILLION

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@JKROHRS

$19B USD

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$545 BILLION

@JKROHRS

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ATTENTION

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AUDIENCES ARE ASSETS

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EMAIL SUBSCRIBERS ARE A BUSINESS ASSET

@JKROHRS

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SMS & MOBILE APP SUBSCRIBERS ARE A BUSINESS ASSET

@JKROHRS

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YOUTUBE SUBSCRIBERS ARE A BUSINESS ASSET

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FACEBOOK FANSARE A BUSINESS ASSET

@JKROHRS

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TWITTER FOLLOWERSARE A BUSINESS ASSET

@JKROHRS

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INSTAGRAM FOLLOWERSARE A BUSINESS ASSET

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PINTEREST FOLLOWERSARE A BUSINESS ASSET

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COMMUNITIES AREA BUSINESS ASSET

Page 54: Jeff Rohrs at Cleveland Clinic Patient Experience Summit 2014

AUDIENCES ARE ASSETS

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CXOs LOVE ASSETS

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1,000,000 x $30.00$30,000,000.00

ASSET

Page 57: Jeff Rohrs at Cleveland Clinic Patient Experience Summit 2014

“CONTENT MARKETING IS A MARKETING TECHNIQUE OF CREATING & DISTRIBUTING RELEVANT & VALUABLE CONTENT TO ATTRACT, ACQUIRE & ENGAGE A CLEARLY DEFINED & UNDERSTOOD TARGET AUDIENCE WITH THE OBJECTIVE OF DRIVING PROFITABLE CUSTOMER ACTION.” -- @JOEPULIZZI

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PROPRIETARYAUDIENCES ARE

DIRECTIMMEDIATELOWER-COSTPASSIONATE

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THE AUDIENCEIMPERATIVEUSE YOUR PAID, OWNED & EARNED MEDIA NOT ONLY TO SELL IN THE SHORT TERM BUT ALSO TO INCREASE THE SIZE, ENGAGEMENT & VALUE OF YOUR PROPRIETARY AUDIENCES OVER THE LONG TERM.

@JKROHRS

Page 60: Jeff Rohrs at Cleveland Clinic Patient Experience Summit 2014

MARKETING OF HEALTHCARE

PATIENT EMPATHY

& INNOVATION

Page 61: Jeff Rohrs at Cleveland Clinic Patient Experience Summit 2014

SEEKERSAMPLIFIERS&JOINERS

@JKROHRS

Page 62: Jeff Rohrs at Cleveland Clinic Patient Experience Summit 2014

SEEKERSBROWSERSLISTENERSREADERS

SEARCHERSSHOPPERSVISITORSVIEWERS

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informationentertainment

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SOCIAL MEDIA = ENTERTAINMENT THERAPY

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AMPLIFIERSADVOCATESANALYSTS

COMMENTERSCREATORS

INFLUENCERSREPORTERSREVIEWERSSHARERS

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accessinfluence

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AUDIENCES WITH AUDIENCES

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THE MEDIA IS US

Page 76: Jeff Rohrs at Cleveland Clinic Patient Experience Summit 2014

JOINERSSUBSCRIBERS

FANSFOLLOWERS

CUSTOMERSPATIENTSDONORS

EMPLOYEESPARTNERS

Page 77: Jeff Rohrs at Cleveland Clinic Patient Experience Summit 2014

convenienceutility

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SEEKERSAMPLIFIERS&JOINERS

@JKROHRS

Page 81: Jeff Rohrs at Cleveland Clinic Patient Experience Summit 2014

SERVICE IS THE NEW SELLING

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1. EMPOWER CONNECTIVITY

Page 83: Jeff Rohrs at Cleveland Clinic Patient Experience Summit 2014

2. CURATE CLARITY

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3. MAKE MOMENTS MATTER

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4. INNOVATE EXPERIENCE

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5. AMPLIFY EMPATHY

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MARKETING OF HEALTHCARE

PATIENT EMPATHY

& INNOVATION

Page 102: Jeff Rohrs at Cleveland Clinic Patient Experience Summit 2014
Page 103: Jeff Rohrs at Cleveland Clinic Patient Experience Summit 2014

“THE AUDIENCE IS THE MOST REVERED MEMBER OF THE THEATER. WITHOUT AN AUDIENCE, THERE IS NO THEATER.”

-- VIOLA SPOLIN, Improvisation for the Theater

(1963)

Page 104: Jeff Rohrs at Cleveland Clinic Patient Experience Summit 2014

THE AUDIENCEIMPERATIVEUSE YOUR PAID, OWNED & EARNED MEDIA NOT ONLY TO SELL IN THE SHORT TERM BUT ALSO TO INCREASE THE SIZE, ENGAGEMENT & VALUE OF YOUR PROPRIETARY AUDIENCES OVER THE LONG TERM.

@JKROHRS

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WWW.AUDIENCEPRO.COM@AUDIENCEPRO

Page 107: Jeff Rohrs at Cleveland Clinic Patient Experience Summit 2014