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WelcomeJocelyn Cornwell
Director The Point of Care
The Hospital Pathways Programme
A partnership between The King’s Fund Point of Care and
The Health Foundation
National and international momentum for change
December 2010 – March 2011
• “Care and compassion? Report of the Health Ombudsman• Presentations to Department of health policy leads; NHS III patient
experience network; non executive directors; Oxford University• New contacts and invitations across the UK, Canada, Australia• Contribution to Safer Patients’ Network• Schwartz Rounds newly established at Brompton and Harefield and Stoke
Mandeville
‘What matters to patients’Measuring and improving patient
experience in the English NHS
Dr Glenn Robert, King’s College London & Dr Jocelyn Cornwell, The King’s Fund
March 2011
Email: [email protected]
[extract from hospital website ]A Partnership betweenthe Patient and the Doctor for your Surgery and Recovery
Since you have decided to proceed with surgery to treat your arthritic condition, we would like to re-emphasize the importance of developing a “therapeutic alliance”. Our partnership is very important as you move from your decision to have the surgery, to your recovery phase and beyond. However, you have had all available conservative treatment and continue to have pain that affects your activities of daily living. Therefore, together we have agreed that surgical intervention is the best option for you.
It is completely normal to be apprehensive before any surgical intervention, including hip or knee surgery. We would like to avoid feelings of helplessness and would rather have you, your family (and “coach”) as willing and active partners in this process.Dr Anthony di Gioia
Visit to Pittsburgh: Patient and Family Centered Care at UPMC Presby and Magee Women’s HospitalsMarch 2011
The PFCC C-spine clearance story
NOT: “It’s your fault”
NOT: “ You’ve got to help us meet our target”
BUT: “Can you help us make it better for patients? “
