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A presentation given to the Department of Health and NHS North West Strategic Health Authority on 27 October, 2009
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nomadat the centre of mobile and flexible working
© Nomad 2009
Mobile & Flexible Working in Local Government
“Technology enabled transformation”
Introduction
• About Nomad
• Why Mobile & Flexible Working?
• The ReGS & SARAH Projects
• Accommodation and work styles
• Lessons learned
• Discussion
nomadat the centre of mobile and flexible working
• National Forum for sharing learning
• Supported by key suppliers – sponsorship
• Knowledge base – online catalogue
• Collective experience across local government
• Transitional period
• Building a vibrant online community to support change
Work is …?
… changing!
Mobile & Flexible Working
• Improved Work Life Balance• Better health• Less stress• Higher motivation and better morale
• Improved productivity• New processes that reduce or eliminate administration• Better use of time to deal with more cases
• Improved use of accommodation• Hot desking and touch down • Home based working and flexible working
• Environmental Benefits• Less travel and congestion (air quality & climate change)
Local Government Examples
• Council Tax & Benefits• Salford
• 48% productivity • Sickness down by 75%• Planned office savings
• Social Housing• Peterborough
• Cost of service £7m to £5.4 million
• Routine repairs – ave time down from 20 to 7 days.
• Housing Benefits• East Riding
• £200k saving pa• PI 40 days to hours• 7 less staff
• Flexible working• Hertfordshire Workwise
• 16% less workstations• 16% less floor area• 10% less in work travel
Innovation (5 years ago)
Cemetery Headstone Inspection
Real time, integrated solution utilising Tablet PC’s
a Project NOMAD proof of concept
(and still used daily!)
The national project developing new ways of working across the range of Regulatory Services
• Transforming Environmental Health, Trading Standards and Licensing
• Delivering solutions to support mobile, home and flexible work styles
• Breaking dependency on the office by developing tools to meet all officer, lone worker & manager needs
• Delivering better regulation to business and protecting the public
Project SARAH (Homecare)
• Continuity of service
• More efficient, responsive & flexible service
• Greater accountability of service provision
• Web access for confirmation of service delivery
• More timely processing of overtime payments
• Direct access to Key Safe information
• Dynamic updating of rosters
• Safer lone working environment
• Improved communications
• Reduced administrative burden
Benefits (Family, Carer, Service)
Ambitions
• Spend more time on site, with clients and with businesses
• Reduce travel times• Reduce administration
• Improve efficiency & reduce cost
To exploit new technology and;
Westgate Plaza One
"Creating a 21st Century Market Town!"
Paperless Office – Myth or Reality?
Position clear before …
Paper records;
• 3.5km of paper (or 9.25 Eiffel Towers!)
• Storage would have required >25% of the new office space
But now?
Hotbox Storage - clear desk policy
Hot Desk with Tablet PC
Tablet PC, Printer & Field Case
Lessons Learned
• Technology works (mostly)
• Strong leadership and senior sponsorship essential
• Don’t underestimate complexity of organisational change
• Involving people - be careful to manage [balance] expectations
• Pioneering R & D is great - but time and resource hungry
• Hearts and minds
Considerations
• Security
• Data sharing
• NLPG/LLPG Single Business Account
• Leadership & management of dispersed workforce
• Workforce development
• Peer support
• Long term impacts?
www.projectnomad.org.uk