Prepare for work recap wk 13

CHCCS211A Prepare for work in the community sector –

Week 13 22/10/2013 Recap Weeks 2 - 12This unit of study looks at the community service industry and

the diverse network of services that assist a wide range of client groups.

Element 1 – Identify and apply industry information

WEEK 2 23/7/13Introduction -The Community Services Industry

The purpose of the community service industry (CSI)

Different types of community service organisations – 1) government departments, 2) non-government agencies, 3) community based organisations and 4) private organisations.

WEEK 3 30/7/13 Broad Areas of the CSI

• Services may focus on particular groups or individuals who have specific issues or common experiences

• The individuals in this group are often referred to as the target group

• It is important to think about the needs and issues that affect peoples lives and the solutions to these issues

Six broad areas for CSI

• Family /child support

• Social/home support

• Community action development

• Housing /residential accommodation

• Health related

• Labour market programs

WEEK 4 6/08/13 Target groups, different models of work and stakeholders

Target groups Different models of work Stakeholders

Target groups

• In the Community Service Industry many services or organisations work with particular groups of people called target groups

• A target group is a client group with a particular defining characteristic such as gender, age, sexual orientation, disability or cultural background.

• Services are often funded to work with specific target groups such as a women’s health program, a youth recreation service or a child care service.

Major target groups within CSI

• Children

• Women

• People with a disability

• Older mature people

• Young people

• Aboriginal and Torres Strait Islanders

• People from culturally and linguistically diverse backgrounds

• People with HIV/AIDS related illnesses

• Gay and lesbian communities

• People who are sick

• People who have a mental illness

• People who are in receipt of welfare benefits

• People with alcohol and other drug related problems

Different models of work in the CSI

• Services work in different ways to meet their target group. These include:-

• Prevention: Service works to prevent problems from occurring – For example education programs aimed at

reducing child abuse or domestic violence

• Crisis Intervention: these services work at supporting and helping people in crisis. – For example, people who have lost their homes

through fire or financial hardship

• Direct service: these services provide support and assistance directly to the target group.– For example, meals on wheels, counselling and

alcohol and other drug rehabilitation

• Centre Based Service: these services are provided at a centre where people come to receive the service.

• For example, long day care centre or preschool.

• Centre Based Service: these services are provided at a centre where people come to receive the service. – For example, long day care centre or preschool

• A Client-centred Approach: with a client-centred approach it’s important to see the client as the central part of a situation or issue, rather than as being the end result of a problem to be solved.

• Clients may have needs that relate to health care, diet and nutrition, safe housing, personal safety and security, general welfare or the early diagnosis and assessment of problems.

• By ensuring that a range of basic needs are being considered and met, a client is better able to focus upon resolving other pressing issues. For example, Community health – disability & aged care...

• Participatory: is an active involvement of people in making decisions about implementation of processes, programs and projects which affect them.

• A participatory approach can be used in facilitating community development.

• Projects where stakeholders are able to participate in the process tend to have a higher success rate than top-down structures.

– For example, Byron Youth Service

• Community education: is defined as learning and social development work with individuals and groups in their communities using a range of formal and informal methods.

• A common defining feature is that programmes and activities are developed in dialogue with communities and participants.

• The purpose of community learning and development is to improve quality of life.

– For example, ACE, the Black Dog Institute (deliver education seminars on mood disorders and wellbeing), North Coast Area Health Service

• Case Management: is a strategy that actively mobilises, coordinates and maintains a diversity of services for the individual and their family (Stroul & Friedman, 1986).

• It has been described as the ‘glue that holds the system together’, or the ‘lynchpin for an effective interagency system’

• It has been used in the health and aged care sectors as a means of improving efficiency in resource allocation to clients with complex (health) care needs that could not be met through existing services (Fisher & Fine, 2002).

• Similarly, case management has been used for unemployed job-seekers, in early intervention, child protection & out-of- home care - For example, Biripi Aboriginal Corp Medical Centre, Community Services, Tursa & Barnardos

• Outreach services: these services go into the community to work with people in their homes or local area.

– For example, mobile child care service or home visiting program

• Advocacy: these services advocate (stand up) for the rights of particular target groups:

– For example, Intellectual Disability Rights Service and Welfare Rights Services

• Community development: these services work to identify unmet needs of the community and then plan and develop new services to meet those needs.

– For example most local councils have community development workers

• Peak bodies: these services provide support, training and policy development for non-government services.

– For example, the NSW Council of Social Services (NCOSS) and KU Children’s Services (NSW)

Stakeholders

• Stakeholders describe the key people associated with an organisation or client the stakeholders of a service may include clients, workers (staff), funding bodies, families or the community in which the service is based.

Element 3 - Identify future career opportunities

WEEK 5 13/8/13

Careers in the CSIIndustrial RelationsThe Role of Unions

Careers in the CSI

• The CSI is a dynamic, flexible workplace where individuals can give back to their local communities while achieving their personal career goals.

• Employment prospects in the CSI are above average.

• Demographic changes predict increasing demand for CS.

• It’s expected maternal health, childcare & aged care services will continue to rise.

• Fastest growing occupations: personal care & nursing assistants, nurse managers, childcare educators, welfare & community workers.

Industrial Relations

• 'Industrial relations' refers to laws dealing with the arrangements that are made between workers and employers.

• These laws are developed by Federal & State Governments

• Other key players: Employers: focus on goods, services & profits Unions: focus on fair conditions for workers

• The laws cover different aspects of work including:

• Setting conditions about workers rights, such as pay rates, leave entitlements and dismissal rules.

• Guidelines and rules in relation to Workplace Health and Safety (WH&S) issues.

• Handling workplace disputes or infringements of the Industrial Relations Law

The Fair Work System

• Fair work system started on the 1st July 2009.

• It’s Australia’s new national (Federal) workplace relations system.

• The Fair Work Act 2009 covers a majority of workplaces in Australia

Unions

• Unions can help employees in many ways:

– Training about industrial issues

– Preserving & improving wages & conditions

– Better health & safety at work

– Job security

–Workers compensation help

– Protection from discrimination

– Lobbying governments on workers’ behalf

Element 2 – Demonstrate commitment to values and

philosophies underpinning work in the sector

WEEK 6 20/8/13

Underlying values and philosophies

Key philosophies in the CSI Essential values in the CSI

Key Philosophies in the CSIWhat do these terms mean? Discussion.

• Empowerment

• Social justice

• Inclusion

• Case management

• Early intervention/early identification

• Holisitic and client centred approach

• Non-discrimination

Essential Values in the CSIWhat do these terms mean? Discussion.

• Respect

• Acceptance

• Non-judgemental attitudes

• Confidentiality

• Self-determination

• Individualisation

WEEK 7 27/8/13 The Community Services Industry

THIS SESSION WAS PREPARATION TIME

GIVEN FOR ASSESSMENT 1A


Principles of effective client service delivery

+Access and Equity

Development and impact of personal values

• Work with clients is consistent with their needs and rights.

• Contact with clients is within accepted practice and codes of conduct of the organisation and duty of care responsibilities.

• The client will, where able, direct all interventions provided by the organisation.

(CONT)


Week 8 3/09/2013


• Workers will actively empower clients to make decisions affecting their lives.

• All service delivered to clients upholds relevant statutory and legislative requirements, the reputation of the organisation and the area of work.

• Client service delivery is based on accurate and up to date information about service options and the service being delivered.

(CONT)



• All appropriate documentation related to client service delivery is completed and maintained according to organisational standards.

• Strategies are implemented to ensure client services are routinely reviewed in the light of client needs and rights and organisational policies and capabilities. Remedial action is implemented as appropriate.

(CONT)



• The organisation will provide all service within access and equity guidelines.

• Companies are welcomed and are utilised to identify gaps in service and areas of practice that may need improvement.

(CONT)


Access and Equity

• According to Youth Action and Policy Association (2002) access and equity means:

• “Ensuring that all Australians regardless of racial, religious, cultural or language backgrounds enjoy full access to services they are entitled to. It is NOT about special services for people of culturally and linguistically diverse backgrounds, or from a non English speaking background”.

Access and Equity

• Access and equity is about identifying and removing barriers which prevent people from knowing, using and participating in a service that they wish to utilise.

• It is based on an equitable, fair and just distribution of resources amongst all eligible clients, even if it means providing additional services or seeking additional resources to do so.

WEEK 9 10/9/13The Community Services Industry

THIS SESSION WAS PROVIDED FOR THE TEAM BUILDING ASSESSMENT - TASK 2


Types of law Statutory and regulatory requirements Duty of care Negligence Privacy and confidentiality Linking legislation to responsibilities..

TYPES OF LAW

• Community service workers practices are determined and regulated by law

• This means you have to comply with a minimum set of legal requirements, which vary according to the target group.

• Legislation is a set of guidelines, passed be an ACT of Parliament, which clearly defines what is legal and illegal.

Legislation affecting work planning

There is a range of legislation that impacts upon workers as There is a range of legislation that impacts upon workers as employees. These include -employees. These include -

• Industrial Relations Act 1996 (amended 2011)Industrial Relations Act 1996 (amended 2011)• Annual Holidays Act 1994Annual Holidays Act 1994• Long service leave Act 1955Long service leave Act 1955• Anti-discrimination Act 1977Anti-discrimination Act 1977• WHS Act 2011WHS Act 2011• Children and Young Persons Act 1998 (amended 2010)Children and Young Persons Act 1998 (amended 2010)• Privacy and Personal Information Protection Act 1998Privacy and Personal Information Protection Act 1998• Workplace Relations Act 1996Workplace Relations Act 1996• Workers compensation legislation (various acts)Workers compensation legislation (various acts)

• In contrast common law is what is known as judge made law as the decision rests with community attitudes and expectations .• For example in the Community Service

Industry the most obvious example of common law is the Duty of Care requirement.

STATUTORY AND REGULATORY REQUIREMENTS

• If a legal obligation is statutory, it means there is an Act that says you have to do something or not do something. This means you can be legally punished if the Act is not followed.

• For example it a statutory obligation in NSW for community service workers to report situations where they believe a child is at risk of significant harm

• Regulatory requirements refer to standards or rules on how a service should be run in order to meet the needs of the clients effectively and safely.

• The statutory and regulatory requirements contained in Acts and regulations shape community service organisations’ policies and procedures- they guide your decisions about what is ‘right’ in regard to your clients

•Duty of Care: refers to the obligation to take responsible care to avoid injury to a person whom, it can be reasonably foreseen, might be injured by an act or omission

•Reasonable Standard of Care refers to what is expected of any other reasonable person/worker who performs the same duties this is about doing your work as well as any other worker.

• A breach of duty of care exists when it is proven that the person who is negligent has not provided the appropriate standard of care

•Duty of Care vs dignity of risk:Dignity of risk is the concept that recognises risk as a natural part of life that helps us to learn and develop. This almost seems in contradiction to duty of care that refers to an action or an inaction that could cause foreseeable harm. In balancing the two, the benefits gained in undertaking an activity need to be weighed against the foreseeable risks and determining how these risks may be minimised.

NEGLIGENCE

• A failure of duty of care towards a client may lead to a change of negligence. Negligent conduct is conduct which is in the opinion of the court falls below an acceptable standard

PRIVACY AND CONFIDENTIALITY• Confidentiality means keeping private

what someone tells you• Confidentiality also extends to things like

names and addresses of clients, phone numbers and addresses of staff and volunteers• It is essential that all information and

documents that are confidential are kept secure in a place that cannot be accessed by unauthorised people• For example in lockable draws and filing

cabinets

EXCEPTIONS TO THE RULE OF CONFIDENTIALITY

• These include • Making records available to the police if

they have a warrant to inspect documents• Making information available in the case of

suspected or confirmed child abuse• Responding to a summons or subpoena

STANDARDS AND CODES OF PRACTICE

• An acceptance of the code of ethics by workers ensures that the safety, wellbeing and rights of clients are being actively and continually considered within the workplace the code is voluntary but most services require workers to adhere to a professional code for the benefit of both the client and the service.

LINKING LEGISLATION TO ROLES AND RESPONSIBILITIES OF WORKERS.

• There is a variety of legislation to uphold when working in the Community Services Industry. Being aware of legislation is only the first step. Employers must also develop policies and procedures to ensure work practices reflect the legislation.

Element 4 – Work in a team

WEEK 11 8/10/13 and 12 15/8/13 The Community Services Industry

Work teams in the CSI Defining teamwork Types of work teams Importance of teamwork Effective teamwork

DEFINING TEAM WORK

People often work in teams for a variety of reasons• To achieve a common goal• To share ideas• To find out what colleagues think• To solve problems• To make recommendations• To make decisions• To develop a plan or program

TYPES OF WORK TEAMS

• There are teams who work with specific groups or on specific tasks such as (eg)child protection.

Management teams are another form of teams and are mostly community based organisations. Committee members are drawn from the community and they work together to manage an organisation such as a neighbourhood centre or a preschool.

IMPORTANCE OF TEAM WORK

• Working as a team there will be less duplication of information and increased effectiveness of service provision• Teams promote improved communication and

improve relationships between workers leading to improved decision making and problem solving

• Individuals may lack power and influence whereas a team has considerable more impact when decisions are being made.

• In an effective team, the members work together and achieve more than if they had been working independently. • Team work is based on open communication, sharing of ideas and perceptions and the generation of a much wider selection of options

EFFECTIVE TEAM WORK

Effective teamwork results in a • Pooling of information; • Cross fertilising of ideas;• Increased productivity;• More creative problem solving;• A decrease in stress levels due to a shared responsibility for outcomes;• Whilst some teams are competitive – others are not and this can affect anxiety levels.

EFFECTIVE TEAM WORK

• Work teams are exposed to each others ideas, values and behaviours in a much more direct way than in other work arrangements• This may result in increased understanding and acceptance of differences amongst the team members.• With not just one person responsible for an outcome – there can be an increased willingness to take risks and trial innovative procedures that might otherwise be overlooked.

EFFECTIVE TEAM WORK

Health & Medicine

Prepare for work recap wk 13