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Welcome to Project ECHO Quality ImprovementWe will begin momentarily.
Join the Discussion!Use #QIECHO on TwitterSend questions via Zoom Q&A or Chat.
Welcome!Project ECHO Quality Improvement
Presented by the Weitzman Institute, a division of Community Health Center, Inc.
Session 1: Developing Your Professional PresenceApril 27, 2016
Faculty• Daren Anderson, MD, Director, Chief Quality Officer
• Patti Feeney, MS, QI Education Manager
• Tierney Giannotti, MPA, QI Data Analyst
• Wanda Montalvo, PhD RN, Associate Director
• Mark Splaine, MD, MS, Director of Education
• Deb Ward, RN, Senior Quality Improvement Manager3
Community Health Center, Inc.
Foundational Pillars Clinical Excellence- Research & Development Training the Next Generation
CHC Profile: Founding Year - 1972 200+ delivery sites 130k patients
Project ECHO“The mission of Project ECHO is to develop the capacity to safely and effectively treat chronic, common and complex diseases in rural and underserved areas and to monitor outcomes.” Dr. Sanjeev Arora, University of New Mexico
Weitzman Institute ECHO Learning Network• 141 Practices• 442 ECHO Sessions• 1617 Case Presentations• Primary care providers
from 23 States
Project ECHO QI SessionsApril 27, 2016 Developing Your Professional Presence
May 18, 2016 Managing Up – Enhancing Your Relationship with Leaders
June 8, 2016Buy-In – Gaining Support for Your Project
June 29, 2016Communicating & Advocating Using Data
July 20, 2016Plan-Do-Study-Act Cycles – Getting the Most from Your Tests of Change
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To register visit: http://weitzmaninstitute.org/clinics/qualityimprovement
• Functions we will use in this session – Chat, polling, Q & A
• Live tweet us @CHCProjectECHO and #QIECHO• Recording and slides are available after the presentation
on the Weitzman Institute On-line Learning Network
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Get the Most out of Your Zoom Experience
Lower right hand corner of screen
CORE TOPICSKey skills to be effective as a meeting leader, facilitator or coach
Content versus ProcessConnecting with your teamIntervention techniquesGround RulesIdea TreeParking LotOn-going Improvement
What do you see in this picture?
Does anything look different here?
COACHING & MEETING CHALLENGES??
Let’s hear from YOU!
Present in body, not in mind
Monopolizes conversation
Is not prepared for meeting
Not physically present
Quiet in the meeting
Generally negative
Fear of the unknown
Sharing Common Meeting Challenges
Some strategies to consider…
Content Process
WHAT HOWAgendaTopics
Outcomes
ToolsFlow
Interaction
ACTIVE LISTENINGFacilitator, Coach, Leader, Team Member
Encouraging Restating Reflecting Summarizing
You are conveying interest
You are showing you are listening
You are demonstrating understanding
You have been paying attention
Stay neutral positive tone
State the speaker’s basic ideas in your
words
Put the speaker’s feelings into your
own words
Recap dates, facts major ideas &
feelings
INTERVENEState your observation, impact to the team, redirect
DESCRIBE WHAT YOU SEE:I am noticing that….
DESCRIBE THE IMPACT:I’m concerned that…
REDIRECT THE BEHAVIOR:"Please…” (tell) OR “What should we do?” (ask)
GROUND RULESHolding your team accountable to meeting parameters they decided on
PARKING LOTUse for future projects, not a black hole
Does anyone remember when George left his car in the parking lot at Yankee
Stadium?
The Evolution of the Idea Tree!There IS a right & a wrong time for ideas
IMPROVE EACH MEETINGWhat worked well? What could be changed?
+ ∆
Let’s Answer Your Questions
Additional Resources
Weitzman Institute offers a range of additional QI training resources and opportunities. If you’d like to learn more, please contact [email protected]
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Slides and recording of today’s session:http://moodle.weitzmaninstitute.org/course/view.php?id=16
Project ECHO Clinics
RemindersSign up for our next session in this series:
Managing Up – Enhancing Your Relationship with Leaders Wednesday, May 18th from 12-1p.m. EDT
Complete our post-session survey!
Sign up at http://weitzmaninstitute.org/clinics/qualityimprovement
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