Relaxed mobility

International Institute for Information Design

Forschungsforum Mobilität, 21.10.2009, Wien

Relaxed mobilityVeronika Eggeris-design GmbH, IIID, design for all




1. How can we best incorporate all senses and experience in the design?

2. How can we improve the design process?



Information

Expetations

Interaction

Experiences

Environment

User experience

Design

Decisions

Quality



A B C D

AB

C

C2

D

KnowledgeEventPerceptionExperienceUnderstandingDecisionAction/reaction



Perception



Perception- Sensory perception

- Attention

- First impressions (good/bad, pleasant/unpleasant)

- Evaluation(important/unimportant, recognising patterns)



emotional/not controlled/subconscious

rational/controlled/conscious

Information

sehen, hören, tasten

vision75%

hearing15%

other senses10%

Information?



taste

see

hear

smell

feel

move

Sensory map

emotional/not contolled/subconscious


remoteclose



tasteemotional/not contolled/

subconscious


remoteclose

see

hear

smell

feel

move

What we use in design

What we are missing



taste

see

hear

smell

feel

move

Moving perception threshold through design

emotional/not contolled/subconscious


remoteclose



Vision- Clear image of our environment

- Is dominant for conscious, intellectual pattern recognition, decisions, orientation

- Is dominant for movement and balance

- Changes in light intensity are connected to spatial/temporal impressions (day/night, inside/outside)



Hearing- We trust our ears more than our eyes

- In case of a dissonance between hearing and vision the ear always wins

- Not hearing or not understanding an announcement causes more stress than overlooking visual information

- Changes in sound are connected to emotions (loud/quiet, urgency/calming)



Feeling- Touch receptors in the feet provide

information about the composition and inclide of the floor

- Tactile elements are information

- Haptic properties tell stories about a surface

- Feel the environment: temperature, air movement


Forschungsforum Mobilität, 21.10.2009, WienInternational Institute for Information Design

Creative Industries Styria, 30. 3. 2009

Feeling AND seeing

Oberflächenbeschaffenheit

Farbveränderung

Neigung

surface quality

Colour change

Tactile system




Feeling AND seeing

surface quality

colour change

slant




Feeling AND seeing




Feeling, seeing, hearing

use physical properties of the screen to provide

tactile information



Smell- Follow your nose – orientation by smell

- Can evoke strong emotions

- Normally we consciously take notice only of very positive or very negative smells



Experience



Experience

- Intellectual comparison with similar experiences makes it easier to understand a new situation.

- Body memory: remembering sensory experiences



Event:losing control

Information

personal experience

Expectation

Uncertainty,stress

Experience and information define expectations



Does more or better information increase expectations?- In connection with little experience the

expectations could be too high



Information 1910



Information2010



http://www.smrt.co.kr/Train/Subwaymap/Eng/Subwaymap.jsp







Little excursion: control

We prefer what we think we can control

David Ropiek, Risk Consultant (Psychology Today)



Even if objectively this is more risky or not an advantage.

„I can actively influence what‘s happening“



Situations I am passively exposed to cause a heightened sense of stress.

Announcements, running text (I can‘t re-visit, if I haven‘t heard/seen it, it‘s gone)



Loss of control makes people communicate

When things don‘t go according to plan, a bus full of people suddenly start talking to each other.



Road traffic: built-in perceived risk increases attention.

Lessens for public transport?



Understanding



Understanding/recognition- Remembered experiences

- Learned patterns and concepts(i.e. writing, sounds, surfaces)

- Intuitive understanding/recognition as body memory

- intuitive understanding of natural patterns (i.e. loud=urgent)



Legible buildings- Objects in the environment influence

orientation behaviour – the largest object is the building itself

- Users should be able to comprehend the building

- Less signage and explanation, more implicitness (natural ractions)



Talking objects

- Design should confirm expectations, an object should signal

- Interaction is based on perceivable properties of the object

- Signals to use natural patterns


Schindler Award 2.7.2009, Wien

I am an entrance

I am heavy/light, open into the building, open automatically ..

I am a pane of glass



User experience

Look Feel

Usability

Authenticity,harmony, aesthetics

consistencyAtmosphere,interaction with environment

Functionality, predictability, usability,

intellectual understanding



Improve user experience

- Incorporating all senses

- Use natural patterns



A „nudge“ in the right direction- It „feels right“

- Use gradual/sudden change to convey meaning

- Use familiarity with object properties



From bi-sensory to multi-sensory principle- Don‘t focus on sensory deficits

- Learn from sensory abilities of users



User Experience Design II

Look Feel

Usability

Look

Feel

Usability

Implicitcomm.

„implicit communication“ for mobility, orientation and architecture



1. Early involvement of all key players:Users/custoemrs, organisation/provider, data and information services, architecture, maintenance ...

2. Interdisciplinary team

3. Joint definition of success criteria

Design process to reflect complexity



Why define succes criteria?- The impact of design can be evaluated and

measured – in terms of usability and monetary costs

- Design as an integral part of the quality indicators of an organisation extends and ensures ownership

Context

Design briefing

The teamTechnical Framework

User experience

The company/the organisation

Key players

Accessability

Product/Service

Content Concept

Performance criteria



A guided, non-linear process



Intuitive usability and measurable quality deliver an important contribution towards relaxed mobility –

for users and providers

Thank you.




References:- E. Avineri- G.W. Evans / J. M. McCoy- K. Lynch- H. Monderman- P. Natterer- D. Norman- G. Pezzulo / C. Castlefranchi- M. Szalavitz- J. Wiseman- and many more colleagues

Please write to me at [email protected] for any further information.

mailto:[email protected]

mailto:[email protected]

Health & Medicine

Relaxed mobility