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Social work and social media - presentation by Victoria Hart and Helen Roberts at Community Care Live 2012.
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Social Work and Social Media
Victoria Hart (Mental Health Social Worker)
Helen Roberts (Supervising Social Worker)
Why are we here?
Provide a guide through ‘social media’ and some discussion about how and why we would use it in social work
Why listen to us?
Combined social work experience of nearly two decades in practice
Active users of social media Practice Educator
…and because we’re all you’ve got for the next 45 minutes
What is media?
Newspapers Television Journals Magazines Website Content
Media is presented knowledge and information
What is Social Media?
“facebook is all the people who you used to know, twitter is all the people
who you wish you knew”
- an internet person (2012)
What is Social Media?
Hello!
We are @VictoriaHart and @HelenRoberts, but #socialmedia is
not just about #twitter
How much do you know?
Top Five UK ‘Social Networking/Sites’
Facebook YouTube Twitter Yahoo Answers GumTree
How many?
Users of Facebook?
900 million+
Users of Twitter
140 million
Users of Mumsnet
2 million
But..
Biggest isn’t always Best Depends on what you want to do –
and where/why you want to do it?
Catch up with old school friends or mum?
Discuss details of Mental Capacity Act and DoLs legislation?
>> KnowledgeHub
Social Media
What is Social Media?
Personal or “photos of your lunch”
facebook instagram flickr last.fm twitter Pinterest
What is Social Media?
Professional or “hey, we should do lunch sometime”
linked.in facebook twitter flickr instagram
… wait, do you see what I see?
But also
Blogs (personal / professional) that can be added to/commented on (tumblr, WordPress)
Forums (CareSpace)
Email lists (MHLO)
Newspaper articles which allow comment
What is Social Media?
Personal and Professional networks on the internet are one in the same
Businesses use social media to promote, employees use social media to communicate, individuals use social media to discover… and share photos of their lunch
What is Social Media?
The Interconnectedness of Life and Social Media
What do you want to share?
Where do you want to share it?
Who do you want to share it with?
Are you sure about that?
Who would you want to see this? Your graduation photos Photos of your children Achievements in the workplace A photo of your lunch A work night out Your stag / hen do photographs
Everybody? Nobody?
.. And read this
Your opinions on the latest offer at Amazon
Your review of the last film you downloaded
Your view on Britain’s Got Talent last night
Your views on the current government How you felt at work yesterday
Nothing is Sacred
If you upload something to the internet, expect it to stay there AND be publicly accessible
Archive.org Caching and google searches Archiving and permanency are the
aims of the internet, we create history every day
Privacy
“Privacy Settings” – how private is your data?
“But my facebook account is private” – great, but how well do you know all 487 of your “friends”?
How much do you want to share?
How does this link to Social Work?
Social Work and Social Media - we are all social creatures at heart
We need to communicate and share and have feelings about things
The internet, statistically, contains a lot of social workers
Some of those social workers use social media
Social Media
Which social networks do you use?
Do you use them as yourself or under a pseudonym? Why?
Do you have different usernames for different services?
Anonymous? Think again
Never assume anonymity – even if you don’t use your ‘real name’ – you are still bound by guidelines and conduct
Interconnectedness
The aim of social media is to participate – not necessarily “either / or” about being anonymous or not, can maintain separate accounts successfully IF done correctly
Try to find out your employers policies regarding social media and always stick to GSCC codes re: confidentiality, even if you think you’ve anonymised
Use your common sense, anonymous doesn’t mean unaccountable
GSCC Codes to note
1. As a social care worker you must protect the rights and promote the interests of service users and carers
2. As a social care worker you must strive to maintain the trust and confidence of service users and carers
5. As a social care worker you must uphold public trust and confidence in social care services
6. As a social care worker you must be accountable for the quality of your work and take responsibility for maintaining and improving your knowledge and skills
The Profession
Social work is not just a profession, it is a lifestyle – live, breathe, eat (maybe not) social work!
When a social worker misbehaves or breaks the codes, it is public knowledge
You are the public face of professionalism – “practice as if you will end up on the front page of the Sun – faultless!”
Common Sense
Service users have the internet too – do you want them to know you like to share photos of fluffy kittens?
Power dynamics – if service users know this information, it blurs the boundaries
Never “friend” a service user!
Sourcing Resources
When training budgets are low – opportunities to learn and to guide our own learning grow
Read established blogs to source useful research
Use forums such as KnowledgeHub/CareSpace to ask experts, and give your own expert knowledge back
Resources - Forums
KnowledgeHub
Resources - Forums
CareSpace
“Named” Blogs
Martin Webber http://martinwebber.net/
“Anonymous” Blogs
http://hownottodosocialwork.wordpress.com/
http://socialjerk.wordpress.com/
Social Jerk
how not to do social work
Building a positive view of social work
Be a responsible ambassador for the profession
Build links with campaigning organisations and service user led organisations
Listen/Learn
Communicate!
… and don’t be scared to do so
Challenges
The internet is one huge distraction – full of kittens
Anonymity vs. Openness Personal vs. Professional Noise to Signal ratio
… sometimes social media can feel like a thousand tiny voices all screaming at once
You can never have too many kittens
Benefits
Can meet people you otherwise would have never come across in usual circumstances i.e. a social worker in the Bronx who tweets about Glee!
Can assist in finding information / harvesting the minds of experienced professionals
Networking – (how do you think us lowly social workers landed a gig at Community Care live otherwise ?!)
The Future
Curation more important than location
Means to an End not an End in itself
No “right” or “wrong” (just guidelines!)
Guidelines urgently needed – HPC, GSCC, College of Social Work… anybody! (Call us!)
Resources - Discussion forums
http://www.communitycare.co.uk/carespace
https://knowledgehub.local.gov.uk http://www.gscc.org.uk/ http://my.basw.co.uk/
Resources - Blogs
http://themaskedamhp.blogspot.co.uk/ http://
hownottodosocialwork.wordpress.com/ http://martinwebber.net/ http://www.thementalelf.net/ http://mentalhealthcop.wordpress.com/ http://socialjerk.wordpress.com/
Thank you for listening
Any questions?