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Patient Experience in Mental Health Data for Quality Improvement A Feasibility Study

Using Mini Surveys to Measure the Experience of Care for Mental Health and Substance Use Clients to Provide Frequent Data for Quality Improvement

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This was presented in session C3 at the Quality Forum 2014 by: Lillian Parsons Policy Analyst Providence Health Care

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Page 1: Using Mini Surveys to Measure the Experience of Care for Mental Health and Substance Use Clients to Provide Frequent Data for Quality Improvement

Patient Experience in Mental Health

Data for Quality Improvement

A Feasibility Study

Page 2: Using Mini Surveys to Measure the Experience of Care for Mental Health and Substance Use Clients to Provide Frequent Data for Quality Improvement
Page 3: Using Mini Surveys to Measure the Experience of Care for Mental Health and Substance Use Clients to Provide Frequent Data for Quality Improvement
Page 4: Using Mini Surveys to Measure the Experience of Care for Mental Health and Substance Use Clients to Provide Frequent Data for Quality Improvement

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Page 5: Using Mini Surveys to Measure the Experience of Care for Mental Health and Substance Use Clients to Provide Frequent Data for Quality Improvement

Everything should be made as simple as possible, but not simpler. “

Page 6: Using Mini Surveys to Measure the Experience of Care for Mental Health and Substance Use Clients to Provide Frequent Data for Quality Improvement

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Page 7: Using Mini Surveys to Measure the Experience of Care for Mental Health and Substance Use Clients to Provide Frequent Data for Quality Improvement

General Psychiatry Powell River General Hospital

Psychiatric Assessment & Stabilization Unit St. Paul’s Hospital

East 1 Vancouver General Hospital

R2W Richmond General Hospital

Page 8: Using Mini Surveys to Measure the Experience of Care for Mental Health and Substance Use Clients to Provide Frequent Data for Quality Improvement
Page 9: Using Mini Surveys to Measure the Experience of Care for Mental Health and Substance Use Clients to Provide Frequent Data for Quality Improvement
Page 10: Using Mini Surveys to Measure the Experience of Care for Mental Health and Substance Use Clients to Provide Frequent Data for Quality Improvement
Page 11: Using Mini Surveys to Measure the Experience of Care for Mental Health and Substance Use Clients to Provide Frequent Data for Quality Improvement

Where are we now?

Page 12: Using Mini Surveys to Measure the Experience of Care for Mental Health and Substance Use Clients to Provide Frequent Data for Quality Improvement
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Page 14: Using Mini Surveys to Measure the Experience of Care for Mental Health and Substance Use Clients to Provide Frequent Data for Quality Improvement

Core Project Team Jay Makwana ([email protected])

Jeni May ([email protected]) Lillian Parsons ([email protected])

Nursing Students Steve Hirsche

Kevin Hornbrook Hanna Perry

St. Paul’s Team Blaine Bray

Leona Hunter Kelly Kompelien

Bruce Kung Colin McWilliams

Richmond Team Lisa Ramage Carie Selwyn

Powell River Team Debbie Hodges

Nora Koros Denise Trevisan

Vancouver General Team

Kim Barry Sue MacDonald

Kulbir Singh

Thank you to Lena Cuthbertson for support!