Putting the patient into patient safety

Victoria Brazilvbrazil@bond.edu.au@SocraticEM

PUTTING THE PATIENT IN THAT PICTURE

Simulation for diagnostics – UNDERSTANDING patient experience

Simulation as intervention – IMPROVING patient experience

The patient experience

• Screen shots from go pro

Patient (and family) experience

5yo boy drowning…………….

“Daddy cam”

Patient Experience…..

Patient Safety

“True” quality care Patient satisfaction

Present (+) Absent (-)

Present (+)

Absent(-)

“True” quality care Patient satisfaction

Present (+) Absent (-)

Present (+)

Appropriate managementPleasant environment\ attitude

Absent(-)

“True” quality care Patient satisfaction

Present (+) Absent (-)

Present (+)

Absent(-)

Inappropriate careUnpleasant attitude/ environment

“True” quality care Patient satisfaction

Present (+) Absent (-)

Present (+) True positives ?????

Absent(-)

?????True negatives

Perceptions of ‘safety’

How safe were your patients from adverse events?

What strategies did you use to avoid or mitigate error?

We practice good hand washing practices and doubled checked all medications before administering it

Washed my hands regularly and specifically at 5 required places. Tried to think of red flags. Checked with registrars before acting

Kept them in bed with rails up. MVA patient had neck support to prevent any motion injury

But…..

Quite safe. She didn’t do anything hazardous

I didn’t have risky patients so nothing really happened

My patients were safe. To avoid error I spoke to my registrar

So what can we do?

We could ask…….?

“Partnering with...”

@epatientdave

Have you washed your hands?

Patient as partner in ‘physician formation’

Partnering with Patients for #Good Tribes

What about that compliment letter……..?

Be curious about patient experience

Partner with patients for safety every day

Explore ways to make it happen

Putting the patient into patient safety