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Malcolm is heading to the hospital again today.
He’s taken the day off as he ended up missing his meeting last time and hates to mess people around.
Still, he has been feeling much better and appreciated the advice he got. He thought he might just call and tell the doctor but that didn’t seem possible.
How might we
prevent unnecessary
follow-up
appointments?
Patient: text messages are better…email is good
Patient: my referral got lost from Lewisham…they told me it would be a three month wait…after six months I called up’ ‘it becomes normality living with it and it gets passed to the back of your mind
Patient Access Team: What we should look at is the real time it takes to see patients
GP: If you allow patients to provide information for their own referral you would have to be careful
Patient Access Team: We try to ring all of the patients
GP:my struggles is not whether to refer somebody, but where to send them
GP: If you make the referral process too easy GPs may start referring patients that don’t need to be seen
Patient: I felt it was a really long time, I simple had to wait...if the symptoms had got worse, I would have done nothing…taken more Ibuprofen
Patient: the internet says a lot of things and it gets me even more worried
Patient: Skype would be great, that would be really helpful’ ‘my first choice will be face-to-face
Patient Access Team:Patients ask us...What is the consultant like? Are they Male or Female?
Patient: a text or an email would be great for me…there is no need for a letter
Patient Access Team: What we should look at is the real time it takes to see patients
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Faster confirmed
diagnosis & treatment
Diagnosis at 1st
appointment
Fewer unnecessary
Follow-upappointments
Fewer hospital visits
Increased capacity
within existing services
Less admin time
See more patients
Reduced cost per patient
(Up to diagnosis)
OnlineInformation,
FAQs & support
Fewer calls for
information clarification
Happier, healthier patients
Less paper, printing, postage
Online booking system
(With sms for patients)
Remote consultation:
Online, PhoneEmail
Released real estate
Increased revenue
Faster confirmed
diagnosis & treatment
Diagnosis at 1st
appointment
Fewer unnecessary
Follow-upappointments
Fewer hospital visits
Increased capacity
within existing services
Less admin time
See more patients
Reduced cost per patient
(Up to diagnosis)
OnlineInformation,
FAQs & support
Fewer calls for
information clarification
Happier, healthier patients
Less paper, printing, postage
Online booking system
(With sms for patients)
Remote consultation:
Online, PhoneEmail
Released real estate
Increased revenue
Faster confirmed
diagnosis & treatment
Diagnosis at 1st appointment
Fewer unnecessary
Follow-upappointments
Fewer hospital visits
Increased capacity within
existing services
Less admin time
Faster confirmed
diagnosis & treatment
Diagnosis at 1st appointment
Fewer unnecessary
Follow-upappointments
Fewer hospital visits
Increased capacity within
existing services
Less admin time
Faster confirmed
diagnosis & treatment
Diagnosis at 1st appointment
Fewer unnecessary
Follow-upappointments
Fewer hospital visits
Increased capacity within
existing services
Less admin time
Faster confirmed
diagnosis & treatment
Diagnosis at 1st appointment
Fewer unnecessary
Follow-upappointments
Fewer hospital visits
Increased capacity within
existing services
Less admin time
Faster confirmed
diagnosis & treatment
Diagnosis at 1st appointment
Fewer unnecessary
Follow-upappointments
Fewer hospital visits
Increased capacity within
existing services
Less admin time
Faster confirmed
diagnosis & treatment
Diagnosis at 1st appointment
Fewer unnecessary
Follow-upappointments
Fewer hospital visits
Increased capacity within
existing services
Less admin time
