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The Patient Centered Medical Home at AltaMed Health ServicesEsiquio Casillas, MD, MPH
Michael Hochman, MD, MPHOctober 13, 2015
AGENDA• Background about AltaMed• The PCMH Model• AltaMed PCMH Model• Senior Buena Care (Program for All
Inclusive Care for the Elderly)
PCMH
Founded as the East Los Angeles Barrio Free Clinic in 1969, a volunteer-staffed storefront operation
Now the largest independent FQHC in U.S., serving over 170,000 patients annually
Serve safety net population 28 sites in LA and Orange Counties (including
Primary Care Clinics, HIV, PACE and Mobile Service Sites)
Programs & services include: general medicine, dental services, senior services, women’s health, pediatrics, youth services, HIV services, health education, obesity prevention
About AltaMed
AltaMed- Patient Demographic
Patients by Hispanic or Latino Ethnicity
Hispanic/Latino Non Hispanic/ Latino
Unreported/ Refused to Report Total
139,381 (81%) 30,323 (18%) 1,428 (1%) 171,132
Insurance: None/uninsured: 31,993 (19%)Medicaid: 109,247 (64%)Medicare: 6,685 (4%)Other public insurance, non-CHIP: 1,267 (1%)Private insurance: 21,940 (13%)
BIRTH OF THE PCMH MOVEMENT• Concerns about sustainability of
primary care in the U.S.• Desire to increase primary care
revenue
PCMH
THE PCMH MOVEMENT• Primary care organizations lay out
principles of primary care (2007): “The Patient-Centered Medical Home (PCMH)”
PCMH
PCMH PRINCIPLES• Personal primary care provider• Whole person orientation• Coordinated care• Enhanced access to care• Emphasis on quality and safety• Team-based care• New payment models
PCMH
TEAM BASED CARE• It’s not all about super-human primary care
doctors!
PCMH
What Does the Evidence Show?
Group Health: 2002
• Online patient interaction with clinic:- emails with PCP- med refills
• Advanced access scheduling• Direct access to specialists• Incentives for PMC productivity and patient
satisfaction (40% of salary)
Results
• Impact on patient satisfaction:Positive
• Impact on staff satisfaction:Negative:
- bigger panel sizes, emails, productivity pressures
Results
• Impact on ER/hospital visits and specialty visits:
increased
Group Health: Take 2 (2006)
• Decreased PCP panel sizes from 2300 to 1800• Visit time increased from 20 to 30 minutes• Daily ‘desktop time’ for care coordination• Team-based care!!! (RNs, MAs, PAs, NPs, and
pharmacists)
Group Health: Take 2
• Daily team huddles• ED/hospital follow-up outreach• Continued emphasis on email and phone
communication with patients• Eliminated productivity incentives• $16 per-patient per-year investment
Results
• Impact on patient satisfaction:positive
• Impact on staff satisfaction:positive
• Impact on quality of care:positive
Results
• Impact on ER/hospital visits:Positive:
- 29% fewer ED visits- 6% fewer hospitalizations
Results
• Impact on cost:Positive:
- $16 per-patient per-year up-font investment- $10.30 SAVINGS per member per month
(P=0.08)
Lessons
• PCMH-guided reform has the potential to improve primary care
• Requires investment• Team approach very important• New payment models will be critical to enable
sustainability
ALTAMED PCMH MODELPCMH
Physician andMedical
Assistants
Nurse Practitioner and
Medical Assistants
Physician Assistant and
Medical Assistants
Physician andMedical
Assistants
Care Coordination
Team
Care Coordination
Team
Care Coordination
Team
Care Coordination
Team
CARE COORDINATION TEAM• Clinical Care Coordinator = RN Case Manager• Health Promoter (Health Coach)• Behavioral health (LCSW/psychologist)• Clinical Pharmacist• Mid-level chronic disease manager
PCMH
RN CASE MANAGER• Target the most complex patients
(‘hotspotters’)• Caseloads of 200-33 patients• Also sporadic assistance
PCMH
HEALTH PROMOTERS/HEALTH COACHES• Target patients with stable chronic
illnesses• Lifestyle teaching, education, action
plans• Goal: 5 visits per day
PCMH
CHRONIC DISEASE MANAGEMENT• Pharmacists as population health managers• Mid-level chronic disease managers
PCMH
BEHAVIORAL HEALTH• 7 LCSWs/clinical psychologists• Depression/anxiety counseling
PCMH
TEAM-BASED CARE• Daily huddles• IDT/ICT
Case Management
COMMUNITY APPROACH: OBESITY• CDC REACH Grant• County Health Department, YMCA, local
grocery stores, restaurants• Parks and Rec• Food trucks
Innovation
CHALLENGES• Team based care• Fee for service• Standardization throughout the system• Partnerships with hospitals• Patient engagement
PCMH
28
AltaMed Health Services(PACE)
Program of All-Inclusive Care for the Elderly
An integrated Health Plan/Medical Group designed to provide complete access to
Medical, Social, Psychological, Transportation, Homecare, Nutritional,
Rehabilitative services, End of life through one comprehensive program.
VERTICAL INTEGRATION AT PROVIDER LEVELPACE Basics
PACE REGULATORY FRAMEWORKPACE Basics
County/State Regulation
ADHC
Transportation
CDHCS Regulation for Licensure or Waiver
Dietary Health Dept Regulation
Clinic CDHCS Regulation
PACE
CMS PACE Regulation Medi-Cal RegulationCDHCS Contract
• 108 PACE programs nationally-32 states• 30,000 enrollees nationally• PACE programs in California
• On Lok in SF and Fremont• CEI in East Bay• AltaMed Senior BuenaCare• Sutter Senior Care in Sacramento• St. Paul’s in San Diego• Fresno-PACE• Jewish Home of Aging• Cal-Optima-Orange County• InnovAge-Riverside/SB County• Redwood Coast/Eureka
PACE PROGRAMSPACE Basics
HEALTH AND WELL BEING
• Health care accounts for 10% of contributing factors in life expectancy
• Social determinants of health account for 60% of risk of premature death
Adapted from McGinnis, Russo and Knickman. “The case for more active policy attention to health promotion.”Health Affairs, 2002.
SOCIAL DETERMINANTS OF HEALTH
85% of physicians believe unmet social needs are directly leading to worse health
80% of physicians state they are not confident in their capacity to address their patients’ social needs
Health care’s Blind side: the overlooked connection between patients social needs and good health, RWJF, 2011.
SOCIAL DETERMINANTS OF HEALTHPhysicians wish they could write prescriptions to help patients with social needs
1 out of 7 prescriptions physicians write would be to address patients’ social needs• Fitness program 75%• Nutritional food 64%• Transportation assistance 47%
SOCIAL DETERMINANTS OF HEALTH
PACE Basics
IDT- COMPREHENSIVE APPROACH
NursingSpecialists
Primary Care
PT/OT
Adult Day Health Care/Activities
Social WorkPharmacy Home Care Coordinator
Transportation Personal Care
Dietary/RD
PACE Basic
PACE OUTCOMESImproved health status
Higher patient satisfaction
Improved physical functioning
Increased days living independently in communityImproved quality of lifeLower mortalityLower hospitalization ratesHigher utilization of primary care services
PACE Basic
PACE OUTCOMES
PACE Basic
PACE OUTCOMES
ALTAMED-PACE PROGRAMAltaMed
• ~1900 patients• 25 Providers (110 Patients/Provider panel)• 8 Sites• Patients at PACE Center ~9 days/month• ~80% patients receive maintenance PT-OT• 14 Transportation round trips/month/pt• ~20 Meals/month/pt• ~70 Caregiver support service hrs/month/pt• Required Biannual IDT Assessments• Minimum Q-6 week clinic visits
RISK ADJUSTED SCORINGAltaMed
UTILIZATION
0200400600800
10001200
Admits/1000
Admits/1000
AltaMed
Milliman ACN Report, AltaMed UM 2012 ytd,C-SNP-XL Health
UTILIZATIONAltaMed
SNF Beddays/1000
Duals-Custodial 29,634
Duals-Community 2,506
C-SNP 1,887
AltaMed PACE 1,460
UTILIZATION-SNF BED-DAYSAltaMed
AltaMed
ALTAMED PACE FALL RATE PER 100 MM/QUARTER
52
PACE-HIGH RISK MEDICATION %AltaMed
0
5
10
15
20
25
2010 2012 2013 2014
QUALITY MEASURES
• Pneumococcal vaccine rate = 95% • Nephropathy screening in Diabetes = 96%• Hospital Discharge f/u visit within 72hrs ~ 90%• Readmit rate ~ 14%• Patient Satisfaction-Would refer friend/family =
96%
AltaMed
AltaMed PACE
LOCATION OF DEATH
AltaMed PACE
POLST ANALYSIS
PERMANENT NURSING HOME PLACEMENTAltaMed
COMPLEX HEALTH CAREPACE Basics