Embed Size (px)
Citation preview
Professor Martin Green OBE Chief Executive
Care England Older People | Assets and Liabilities:
The Rhetoric and the Realities
Elderly Care Conference Manchester
20th April 2015
Diverse populations
Personal cultures
Appreciative approaches
Building on evidence
Working across systems
Relationship based care
Continuous learning
Citizens in control
The Challenge and the rhetoric
Understanding older people as individuals
Maintaining autonomy, control and
independence
Initiating feedback on experiences
Information and power in the hands of
citizens
Equality of access
Risk aware not Risk Averse
Who we care for
Leadership & dignity Focus on values and behaviours
Make dignity “everybody’s business”
Wrap services around individuals
Listen and respond
Human rights-based approach
Make everyone accountable for their
practice
Make everyone challenge poor practice
Non Judgemental Reporting of critical
incidents
Commissioning, regulation & provision
Commissioners must commission dignified
personalized care
Commissioning the policy agenda
Protections are they for citizen or system?
Improve public confidence
Improve public information
Develop quality ratings
Increase openness and scrutiny
Work together
Professor Martin Green OBE
Chief Executive Care England
@CareEnglandNews
@CareEngPolicy
Care England
www.nationalcarehomeopenday.org.uk
Connecting caring communities
