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Beyond Medicare – Meeting the Needs of Senior Customers

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Page 1: Beyond Medicare – Meeting the Needs of Senior Customers

How Can Insurers Help Meet the Needs of Seniors?

Beyond Medicare

Page 2: Beyond Medicare – Meeting the Needs of Senior Customers

Part A

Hospital coverage (includes skilled nursing,

nursing home care, hospice, home health services)

Part B

Medical insurance (includes medically necessary

and preventitive services)

Part D

Prescription Drug coverage (optional)

See historical timeline

Medicare is a social insurance program in the U.S. that helps people age 65 and older — plus those with permanent disabilities, End Stage Renal Disease (ESRD) or Amyotrophic Lateral Sclerosis (ALS) — to pay for many healthcare services.

The program includes:

What Is Medicare?

Page 3: Beyond Medicare – Meeting the Needs of Senior Customers

Consumers who are Medicare eligible can choose private health insurance offered by insurance companies in two forms: Medicare Advantage or Medigap (Medicare Supplement).

Additional Coverage Options

Medicare Advantage

Private Health Insurance (Part C)

A substitute for Part A and Part B

(like an HMO or PPO)

Medigap Policies

Private Health Insurance (but the consumer must have

Part A and Part B)

Can help pay some of the healthcare costs that Original

Medicare does not cover (like copayments, coinsurance,

and deductibles)1

1 Medicare.gov, What’s Medicare Supplement Insurance (Medigap)

Page 4: Beyond Medicare – Meeting the Needs of Senior Customers

How do seniors select Medicare

options?

Page 5: Beyond Medicare – Meeting the Needs of Senior Customers

There are two main coverage choices for qualifying enrollees to first consider.

Private insurance companies approved by Medicare provide

this coverage.

Provides same level of coverage as Original

Medicare, but excludes hospice care.

Part A (hospital insurance) is typically free if consumers paid Medicare taxes while

working, but does include deductibles and

coinsurance.

Part B (medical insurance) requires monthly premium

payments and includes a deductible and

coinsurance.

Original Medicare

Medicare Advantage

OR

Page 6: Beyond Medicare – Meeting the Needs of Senior Customers

Next, they decide on Prescription Drug coverage (Part D).

Most Medicare Advantage plans offer

Prescription Drug coverage.

For those plans that don’t, a Medicare

Prescription Drug plan can be purchased.

These Prescription Drug plans are run

by private companies approved by Medicare.

These plans requires a monthly premium.

OR

Medicare Advantage

Original Medicare

Page 7: Beyond Medicare – Meeting the Needs of Senior Customers

If Original Medicare is chosen, then Medigap (Medicare Supplement) is

an additional option to consider.

If a consumer wants to fill coverage gaps left by Original Medicare,

a Medigap policy from a private insurance

company will do that.

Medigap

Medicare Advantage

Original Medicare

Page 8: Beyond Medicare – Meeting the Needs of Senior Customers

What is the market for Medicare and other coverages?

Page 9: Beyond Medicare – Meeting the Needs of Senior Customers

2004: 2014: 2025:

41.9M 55.8M 73.9M

Sources: Kaiser Family Foundation, A Primer on Medicare: Key Facts About the Medicare Program and the People it Covers, 2015; CSG Actuarial, The Future of Medicare Supplement, 5th Annual Market Projection, 3rd Quarter 2015

Medicare enrollment is projected to grow nearly 40% by 2025.

Medicare’s Eligible Beneficiaries

37% increase over 2014

Page 10: Beyond Medicare – Meeting the Needs of Senior Customers

Source: CSG Actuarial, The Future of Medicare Supplement, 5th Annual Market Projection, 3rd Quarter 2015

Senior Enrollee Forecast to 2025: Medicare Advantage

Projected EnrolleesPast Enrollees

2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025

30M

25M

5M

0

10M

15M

20M

Page 11: Beyond Medicare – Meeting the Needs of Senior Customers

Source: The Henry J. Kaiser Family Foundation, Medicare Advantage 2015 Data Spotlight: Enrollment Market Update, June 2015 (Based on analysis of Centers for Medicare and Medicaid Services (CMS) Medicare Advantage enrollment files, 2015)

Most Medicare Advantage customers are enrolled in an HMO or PPO plan.

Traditional Fee-for-Service Medicare (Parts A and B)

69%

Medicare Advantage

31%2015

HMO

64%Local PPO

24%PFFS

2%Other

3%Reginal PPO

7%

Page 12: Beyond Medicare – Meeting the Needs of Senior Customers

Source: CSG Actuarial, The Future of Medicare Supplement, 5th Annual Market Projection, 3rd Quarter 2015

Senior Enrollee Forecast to 2025: Medigap

Projected EnrolleesPast Enrollees

2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025

30M

25M

5M

0

10M

15M

20M

Medigap is a multi-billion-dollar business close to

in 2014 with new annualized sales of

in 2025 projected to reach new annualized sales of

total premium$25B $3.6B $6.9B

Page 13: Beyond Medicare – Meeting the Needs of Senior Customers

Source: AHIP Center for Policy and Research analysis of the NAIC Medicare Supplement Insurance Experience Exhibit, for the Years Ended December 31, 2011, 2012, 2013, 2014

Medigap enrollment has seen continued growth since the first Baby Boomer turned age 65 on Jan. 1, 2011.

It is projected to continue at this pace

through 2025.

2014

11.2M2013

10.6M2012

9.9M2011

9.7M

Page 14: Beyond Medicare – Meeting the Needs of Senior Customers

How does Medicare Advantage

work?

Page 15: Beyond Medicare – Meeting the Needs of Senior Customers

To qualify for a Medicare Advantage plan, an individual must be enrolled in both Medicare Part A and Part B.

Medicare pays the private insurance company a fixed amount every month. Some plan options require an additional premium payment from the insured.

Like HMO or PPO healthcare options, Medicare Advantage policyholders may experience network restrictions.

Page 16: Beyond Medicare – Meeting the Needs of Senior Customers

The total number of Medicare Advantage plans nationwide is in the thousands.

Source: The Henry J. Kaiser Family Foundation, What’s In and What’s Out? Medicare Advantage Market Entries and Exits for 2016; MPR/Kaiser Family Foundation analysis of CMS’s Landscape files for 2015-2016, using preliminary Landscape files released September 15, 2015 for 2016 (Note: excludes SNPs, employer-sponsored (i.e., group) plans, demonstrations, HCPPs, PACE plans and plans for special populations)

203 1,742plans continuing from 2015 to 2016

new plansdiscontinued plans

259

1,945 plans available in 2015

2,001 plans available in 2016

Page 17: Beyond Medicare – Meeting the Needs of Senior Customers

How does Medigap work?

Page 18: Beyond Medicare – Meeting the Needs of Senior Customers

Medigap provides coverage for those who choose Medicare’s original fee-for-service (FFS) benefit design (Parts A and B).1

Any standardized Medigap policy is guaranteed renewable, even if you have health problems. This means the insurance company cannot cancel the Medigap policy as long as the premiums are paid.

1 AHIP, Medigap Insurance: Myths vs. Facts, 2015

Medigap helps consumers to budget their medical expenses with predictable out-of-pocket costs throughout the year.1

Page 19: Beyond Medicare – Meeting the Needs of Senior Customers

1 Plan F is also offered as a high-deductible plan by some insurance companies in some states. If you choose this option, this means you must pay for Medicare-covered costs (coinsurance, copayments, deductibles) up to the deductible amount of $2,180 in 2016 before your policy pays anything.2 Up to an additional 365 days after Medicare benefits are used.3 Plan N pays 100% of the Part B coinsurance, except for a copayment of up to $20 for some office visits and up to a $50 copayment for emergency room visits that don’t result in an inpatient admission. 4 For Plans K and L, after you meet your out-of-pocket yearly limit and your yearly Part B deductible ($166 in 2016), the Medigap plan pays 100% of covered services for the rest of the calendar year.Note: This table reflects the benefit design for standardized Medigap plans under the 2008 Medicare Improvements for Patients and Providers Act (MIPPA). Source: Centers for Medicare & Medicaid Services, 2015 Choosing a Medigap Policy: A Guide to Health Insurance for People with Medicare

There are 11 standardized plans for insurers to consider bringing to market.

BENEFITS BA F1 LC G MD K N

Medigap Policies Coverages

Medicare Part A coinsurance and hospital costs2

Blood (first 3 pints)

Part A hospice care coinsurance or copayment

Skilled nursing facility care coinsurance

Medicare Part A deductible

Medicare Part B deductible

Medicare Part B excess charges

Foreign travel emergency (up to plan limits)

80%100% 75% 50%

$2,480

Out-of-pocket limit in 20164

$4,960

3Medicare Part B coinsurance or copayment

Medigap Plans

Page 20: Beyond Medicare – Meeting the Needs of Senior Customers

First $ Plans (C,F,J)

Grandfathered States

Plans G and N

All Other Plans

Source: CSG Actuarial, The Future of Medicare Supplement, 5th Annual Market Projection, 3rd Quarter 2015

The most popular Medigap plan among consumers is Plan F, and Plans G and N are increasing in popularity.

2012

69.1%

5.2%

7.7%

18.0%

2011

67.4%

5.5%6.3%

20.7%

2010

66.8%

5.7%5.0%

22.6%

68.4%

2014

5.3%

13.1%

13.2%

68.5%

2013

5.3%

10.7%

15.5%

Page 21: Beyond Medicare – Meeting the Needs of Senior Customers

Why Consider Selling Medigap?

Page 22: Beyond Medicare – Meeting the Needs of Senior Customers

Given the 10k consumers a day turning 65, insurers should consider offering Medigap.

Medigap offers more flexibility and financial stability for seniors considering Medicare coverage options.

Medigap allows policyholders to visit

any provider who accepts Medicare.

There are no network restrictions.

Since there are no network constraints,

there are no concerns with traveling

throughout the U.S.

If a provider accepts Medicare, Medigap policies will cover

the payment.

Out-of-pocket costs may be capped

(depending on the plan), which allows

policyholders to budget for medical

expenses.

Page 23: Beyond Medicare – Meeting the Needs of Senior Customers

Offering Medigap can help senior consumers and in turn enhance your business results.

Attract and Retain Clients

For insurers targeting or currently serving those reaching retirement age, having a product that addresses their

emerging needs could help attract and retain them as customers.

Expand Distribution Reach

Adding Medigap to your company’s portfolio may allow you to expand the number of agents selling your

products and, if using a captive sales force, reduce how often they are going

“outside” to meet clients’ needs.

Financial Benefits

Medigap is a product that is not so capital-intensive, and

has premiums that are predominately based on attained age and

are annually renewable.

Portfolio Diversification

Expanding your product portfolio could complement your existing product offerings and show that your company is being proactive

in addressing the current and future market conditions.

Page 24: Beyond Medicare – Meeting the Needs of Senior Customers

© 2016 General Re Corporation | This presentation is intended to provide background information for our clients and professional staff. It is time sensitive and may need to be revised and updated periodically.

If you want to explore how your company can get into the Medigap market, I’d love to hear from you.

+1 207 347 4612

[email protected]

Stacy VarneyHead of Marketing & Account Management, Portland