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CLEARING YOUR
CHANGE FOR TAKEOFF!
Amy Allan, Gina Sodder
March/02/2017
Customers
•Airlines
•Ground Handlers
•Passengers
•Community/Media
Baggage Product
•6 Internal Service Providers
•10 External Service Providers
Processing: - Bge Drop
Off/Induction - Sortation - Security Screening - Tracking/Tracing - Bge Makeup - Bge Claim
Daily Operations Physical
Space/Infrastructure Mechanical/Electrical
Systems IT Systems and Interfaces Regulations Adherence (CATSA, CBSA, US CBP) Relationships Contracts SLAs Management Measurement/Metrics Reporting
NEED FOR CHANGE
NEED FOR CHANGE
NEED FOR CHANGE
NEED FOR CHANGE
THE CUSTOMER CARED…
HOW DID THAT GO FOR YOU?
THE PROCESS
THE PROCESS
CHANGE TAKING OFF…
NEXT STEPS
What stood out from YVR Integrated Change
Management For Baggage journey?
How does this or could this apply in your field?
BREAK OUT
